Magic3 Go™ Intermittent Urinary Catheter 51812Recalls & reported problems

Summary

The FDA's MAUDE database contains 109 adverse event reports that list this exact device (DI 00801741097874), received between Jun 9, 2017 and Oct 20, 2025 — classified as 46 injuries, 63 malfunctions.

The most frequently reported specific device problem is “Improper Chemical Reaction” (19 reports).

1 FDA recall record name this device's identifier, 1 still open.

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. What reports can and can't tell you · How this data works · Data updated Oct 18, 2026.

Recalls naming this device

1. Apr 20, 2023Class IIOpen, Classified

   Some catheters had a manufacturing defect where the clear resealing label separating from the product foil pouch, resulting in a possible opening into the product packaging that could impact product sterility.

   Z-1698-2023 · Root cause: Under Investigation by firm · Recall details · FDA record ↗

Most reported problems

Recent adverse event reports

The 25 most recent of 109 reports, in the reporter's own words as published by the FDA.

• MalfunctionOct 20, 2025Incorrect Measurement; Incorrect Measurement

  IT WAS REPORTED THAT THE AUTH DAUGHTER SAID HER MOTHER RECENTLY GOT SOME CATHETERS THAT ARE TOO LONG AND HURTING HER. SHE WANTS TO GO BACK TO OTHERS, ADVISED USED 12 FR IN PAST. UNCLEAR IF MEDICAL INTERVENTION WAS PROVIDED. NO ADDITIONAL INFORMATION PROVIDED.

  Patient problems: Pain

  MAUDE report 23337507 ↗
• MalfunctionOct 2, 2025Material Twisted/Bent; Material Twisted/Bent

  IT WAS REPORTED THAT, THE INTERMITTENT CATHETER WASN'T STRAIGHT AND BENT WHICH MAKES IT REALLY HARD TO USE.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23199220 ↗
• MalfunctionAug 18, 2025Component Misassembled; Component Misassembled

  IT WAS REPORTED THAT, DURING DEMONSTRATION WHILE TRYING TO ACTIVATE THE LUBRICANT OF INTERMITTENT CATHETER WITH LOT NO. JUHP0211, IT WAS FOUND THAT THERE WAS POOR LUBRICATION WHICH DIDN'T EVEN FEEL WET AND WITH NO LUBRICANT. THIS HAD BEEN AN ONGOING ISSUE FOR SOME TIME WITH BOTH MALE AND FEMALE HYDROSIL AND DESPITE PREVIOUS PRODUCT COMPLAINTS THE LACK OF LUBRICANT DID NOT SEEM TO HAVE BEEN ADDRESSED. A PREVIOUS COMPLAINT CONFIRMED NO LUBRICANT ON THE CATHETER AND THAT THE ISSUE WOULD BE ESCALATED BUT NOTHING HAD CHANGED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22828101 ↗
• MalfunctionAug 15, 2025Component Misassembled; Component Misassembled

  IT WAS REPORTED THAT, DURING DEMONSTRATION WHILE TRYING TO ACTIVATE THE LUBRICANT OF INTERMITTENT CATHETER WITH LOT NO. JUHP0211, IT WAS FOUND THAT THERE WAS POOR LUBRICATION WHICH DIDN'T EVEN FEEL WET AND WITH NO LUBRICANT. THIS HAD BEEN AN ONGOING ISSUE FOR SOME TIME WITH BOTH MALE AND FEMALE HYDROSIL AND DESPITE PREVIOUS PRODUCT COMPLAINTS THE LACK OF LUBRICANT DID NOT SEEM TO HAVE BEEN ADDRESSED. A PREVIOUS COMPLAINT CONFIRMED NO LUBRICANT ON THE CATHETER AND THAT THE ISSUE WOULD BE ESCALATED BUT NOTHING HAD CHANGED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22816250 ↗
• MalfunctionJun 26, 2025Material Too Soft/Flexible; Material Too Soft/Flexible

  IT WAS REPORTER THE PATIENT SAID THAT THE CATHETERS ARE TOO FLEXIBLE. THEY BEND WHEN SHE TRIES TO PUT THEM IN. IT IS UNCLEAR IF LOT NUMBER WAS REQUESTED. UNCLEAR IF MEDICAL INTERVENTION WAS PROVIDED. NO ADDITIONAL INFORMATION PROVIDED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22336133 ↗
• MalfunctionMay 23, 2025Improper Chemical Reaction; Improper Chemical Reaction

  IT WAS REPORTED THAT THE PATIENT SAID THAT INTERMITTENT CATHETER (RH51812) NEW VERSION WAS TOO DRY.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22077840 ↗
• InjuryMar 21, 2025Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  IT WAS REPORTED THAT CUSTOMER WAS DIRECTED BY PHYSICIAN TO USE A INTERMITTENT CATHETER AT HOME FOUR TIMES PER DAY. PHYSICIAN SET UP A DELIVERY SYSTEM FROM LIBERATOR OR BARD WITH THE MAGIC3 GO INTERMITTENT URINARY CATHETER. WITHIN A MATTER OF TWO DAYS OF USING SAID CATHETER, PATIENT DEVELOPED A URINARY TRACT INFECTION (UTI). NO ANTIBIOTIC RESOLVED THE ISSUE. THEY HAD TO WORK WITH AN INFECTIOUS DISEASE PHYSICIAN, WHO THOUGHT THEY WERE TREATING A DRUG-RESISTANT BACTERIUM. FIVE MONTHS INTO TREATMENT WITH THE INFECTIOUS DISEASE PHYSICIAN, THEY RECEIVED NOTICE FROM THE CATHETER DISTRIBUTOR OF AN IMMEDIATE RECALL OF NOT ONLY THE TYPE OF CATHETER THEY WERE USING BUT ALSO OF ALL THE SERIAL NUMBERS OF THE CATHETERS THEY HAD USED. AS IT TURNS OUT AFTER TWO MONTHS, THEIR PHYSICIAN DETERMINED THEY NO LONGER NEEDED TO USE THE CATHETER, AND THE URINARY TRACT INFECTION (UTI) CLEARED UP. PHYSICIAN HAD THEM REMAIN ON THE OUT-OF-POCKET, EXPENSIVE MEDICATION FOR A YEAR AND A HALF TO ENSURE THAT THE BACTERIA WAS REMOVED FROM THEIR BODY. THE VAGINAL PAIN, THE IRRITATED BLADDER (FOR OVER A YEAR ON THE LONG-TERM MEDICINE, THE MENTAL ANGST OF BEING FEARFUL OF BLADDER AND ULTIMATELY KIDNEY DISEASE, THE COST

  Patient problems: Pain; Tissue Irritation; Urinary Tract Infection

  MAUDE report 21662635 ↗
• MalfunctionJan 30, 2025Material Twisted/Bent; Material Twisted/Bent

  IT WAS REPORTED THAT FROM THE LAST ORDER RECEIVED, THE INTERMITTENT CATHETERS WERE BENT AND UNUSABLE.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 21273395 ↗
• InjuryJan 8, 2025Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  IT WAS REPORTED THAT PATIENT HAD 3 URINARY TRACT INFECTIONS IN LAST 2 TO 3 WEEKS BECAUSE OF INTERMITTENT CATHETERS. IT WAS UNKNOWN WHAT MEDICAL INTERVENTION WAS PROVIDED FOR URINARY TRACT INFECTION. PER CARDINAL HEALTH INFORMATION RECEIVED ON (B)(6) 2024, IT WAS REPORTED THAT THE PATIENT PREFERS TO SWITCH BACK TO THEIR CATHETER THEY HAD BEEN USING. CUSTOMER STATED THAT THE PATIENT EXPERIENCED URINARY TRACT INFECTION WHILE USING THE INTERMITTENT CATHETER.

  Patient problems: Urinary Tract Infection

  MAUDE report 21101533 ↗
• MalfunctionDec 11, 2024Material Twisted/Bent; Material Twisted/Bent

  IT WAS REPORTED THAT SOME INTERMITTENT CATHETERS WERE BENT. THE PATIENT THOUGHT THAT WHEN THEY WERE PACKED AND PUSHED INTO A BOX, THEY WERE BENT IN THE END PROCESS. NO PHOTOS AVAILABLE. PER FOLLOW-UP INFORMATION RECEIVED VIA IBC ON 27NOV2024, THE PATIENT DID NOT COUNT HOW MANY INTERMITTENT CATHETERS WERE BENT.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 20902375 ↗
• MalfunctionNov 18, 2024Material Twisted/Bent; Material Twisted/Bent

  IT WAS REPORTED THAT PATIENT ADVISED FROM THE LAST 3 ORDERS, HALF THE INTERMITTENT CATHETERS HAD COME BENT SO PATIENT WAS UNABLE TO USE THEM. NO PHOTOS AVAILABLE (LOT # JUHP0211), (LOT # JUHP1247), (LOT # JUHQ2609).

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 20706606 ↗
• MalfunctionNov 18, 2024Material Twisted/Bent; Material Twisted/Bent

  IT WAS REPORTED THAT PATIENT ADVISED FROM THE LAST 3 ORDERS, HALF THE INTERMITTENT CATHETERS HAD COME BENT SO PATIENT WAS UNABLE TO USE THEM. NO PHOTOS AVAILABLE (LOT#JUHP0211), (LOT#JUHP1247), (LOT#JUHQ2609).

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 20705299 ↗
• MalfunctionNov 15, 2024Material Twisted/Bent; Material Twisted/Bent

  IT WAS REPORTED THAT THE PATIENT ADVISED FROM THE LAST 3 ORDERS, HALF THE INTERMITTENT CATHETERS HAD COME BENT SO PATIENT WAS UNABLE TO USE THEM. NO PHOTOS AVAILABLE. PER FOLLOW UP INFORMATION RECEIVED VIA IBC ON 30OCT2024, CUSTOMER CONFIRMED THAT NO PATIENT INVOLVEMENT.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 20695063 ↗
• MalfunctionApr 30, 2024Gel Leak; Gel Leak

  IT WAS REPORTED THAT THE CUSTOMER PREVIOUSLY USED MAGIC3 GO WHICH WAS ON AN INDEFINITE BACKORDER. THEY HAD BEEN USING A MAGIC3 INTERMITTENT CATHETER; HOWEVER, IT WAS NOT USEFUL WHEN TRAVELING AS THEY WERE LONG HAUL TRUCK DRIVERS. THEY STATED THAT WHEN THEY OPENED THE CATHETER, THE WATER PACKET SPILLED ALL OVER THE BED OF THE TRUCK. THEY REQUESTED ANOTHER CATHETER THEY COULD USE THAT WAS SIMILAR TO THE MAGIC3 GO. REPRESENTATIVE PROVIDED CUSTOMER WITH BD READY-TO-USE HYDROPHILIC INTERMITTENT CATHETER (RTU12F). ALSO ADVISED CATHETER WAS READY TO USE RIGHT OUT OF THE PACKAGE.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 19212140 ↗
• InjuryApr 29, 2024Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  IT WAS REPORTED THAT PATIENT HAD SIX MAGIC 3 GO INTERMITTENT CATHETERS. ORDER WAS FROM (B)(6) 2022 AND (B)(6) 2022. THE PATIENT STATED DUE TO THE SURGERIES THEY HAD IN THE PAST THEY STOPPED CATHETERIZING AT TIMES. THE PATIENT STATED THEY WOULD GET URINARY TRACT EVERY SIX WEEKS. THE URINARY TRACT INFECTION OCCURRED FROM WHEN THEY STARTED USING THE MAGIC 3 GO THROUGH CURRENT DAY. THE PATIENT DOCTOR PRESCRIBED THEM ANTIBIOTICS TO TREAT THE URINARY TRACT INFECTION. THE REPRESENTATIVE ASKED THE PATIENT TO DISCARD THE REMAINING SIX CATHETERS.

  Patient problems: Urinary Tract Infection

  MAUDE report 19202433 ↗
• InjuryApr 29, 2024Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  IT WAS REPORTED THAT PATIENT HAD SIX MAGIC 3 GO INTERMITTENT CATHETERS. ORDER WAS FROM 15MAR2022 AND 05MAY2022. THE PATIENT STATED DUE TO THE SURGERIES THEY HAD IN THE PAST THEY STOPPED CATHETERIZING AT TIMES. THE PATIENT STATED THEY WOULD GET URINARY TRACT EVERY SIX WEEKS. THE URINARY TRACT INFECTION OCCURRED FROM WHEN THEY STARTED USING THE MAGIC 3 GO THROUGH CURRENT DAY. THE PATIENT DOCTOR PRESCRIBED THEM ANTIBIOTICS TO TREAT THE URINARY TRACT INFECTION. THE REPRESENTATIVE ASKED THE PATIENT TO DISCARD THE REMAINING SIX CATHETERS.

  Patient problems: Urinary Tract Infection

  MAUDE report 19202268 ↗
• InjuryFeb 1, 2024Adverse Event Without Identified Device or Use Problem; Patient Device Interaction Problem; Adverse Event Without Identified Device or Use Problem; Patient Device Interaction Problem

  IT WAS REPORTED THAT THE INTERMITTENT CATHETER THAT HAD BEEN RECALLED. THE PATIENT HAD BEEN HAVING INFECTION FOR ABOUT A YEAR NOW. NO INFECTION BEFORE USING THIS CATHETER AND THEN BEEN ON MEDICATION TO COMBAT THIS INFECTION. (LOT# JUGV9165 - 3 BOXES) (LOT# JUGV1735 - 2 BOXES).

  Patient problems: Unspecified Infection; Urinary Tract Infection

  MAUDE report 18624354 ↗
• InjuryFeb 1, 2024Adverse Event Without Identified Device or Use Problem; Patient Device Interaction Problem; Adverse Event Without Identified Device or Use Problem; Patient Device Interaction Problem

  IT WAS REPORTED THAT THE INTERMITTENT CATHETER HAD BEEN RECALLED. THE PATIENT HAD BEEN HAVING INFECTION FOR ABOUT A YEAR NOW. NO INFECTION BEFORE USING THIS CATHETER AND THEN BEEN ON MEDICATION TO COMBAT THIS INFECTION. (LOT# JUGV9165, LOT# JUGV1735).

  Patient problems: Unspecified Infection; Urinary Tract Infection

  MAUDE report 18622006 ↗
• InjuryOct 31, 2023Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  IT WAS REPORTED THAT MIDDLE OF CENTER PIECE WHEN USE OF INTERMITTENT CATHETER SEPARATED. THIS HAS CAUSED MORE URINARY TRACT INFECTION (UTIS) FOR MONTHS, DIFFICULT TO CURE DUE TO NEWFOUND BACTERIA. IT WAS UNKNOWN WHAT MEDICAL INTERVENTION WAS REPORTED FOR URINARY TRACT INFECTION. PER FOLLOW UP VIA PHONE 31JULY2023, CUSTOMER WOULD LIKE TO SPOKE TO A SUPERVISOR IN REGARD TO URINARY TRACT INFECTION (UTIS). CUSTOMER WAS EXPERIENCED WHILE USING PRODUCT 51812 AFTER THE RECALL. THE CATHETERS WERE PURCHASED FROM 180 MEDICAL SUPPLY. REPRESENTATIVE ADVISED CUSTOMER TO CONTACT DISTRIBUTOR FOR INFORMATION AND FORWARDED TO SUPERVISION FOR FOLLOW UP. PER FOLLOW UP VIA PHONE ON 31JULY2023, THE CUSTOMER HAS REQUESTED AN ESCALATION OF THIS ISSUE REGARDING THE MAGIC3GO RECALL. CUSTOMER STATED THAT THEY WERE INFORMED OF THE ISSUE ON JULY 10TH, THROUGH EMAIL, FROM 1800 MEDICAL AND INFORMING THAT THEY WOULD NOT BE USING THE PRODUCT, BUT THEY HAVE BEEN USING THEM FOR 2 OR 2 ½ MONTHS AFTER USING THEM. CUSTOMER WAS UNDER THE IMPRESSION THAT IT WAS DESIGNED DIFFERENT. IT USUALLY CAME APART IN ONE PIECE BUT NOW IT WAS COMING APART IN 2/3 PIECES. 1-800 MEDICAL KNEW THERE WAS A PROBLEM BUT DID NOT SAY ANYTHING

  Patient problems: Urinary Tract Infection

  MAUDE report 18038194 ↗
• InjuryOct 11, 2023Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  IT WAS REPORTED THAT EVER SINCE PATIENTS USED THE MAGIC 3 GO INTERMITTENT CATHETER, PATIENTS HAD URINARY TRACT INFECTIONS AND WAS ON MEDICATION FOR IT AND WOULD HAVE TO BE ON IT FOR A WHILE. ALSO STATED THEY SHOWED THEIR DOCTOR THE LETTER AND THE DOCTOR ADVISED THAT THIS WAS MOST LIKELY THE REASON FOR THE URINARY TRACT INFECTION AND THE DECLINE IN PATIENT HEALTH. THE PATIENT WAS UPSET AND ALSO STATED THAT THE REPRESENTATIVE HAD REFUNDED MCR, BUT NOT THEIR ANTHEM BCBS. THE AFFECTED LOTS WERE (JUGV9165, JUGT1735, JUGB9165).

  Patient problems: Urinary Tract Infection

  MAUDE report 17911656 ↗
• InjuryOct 9, 2023Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  IT WAS REPORTED THAT EVER SINCE PATIENT USED THE MAGIC GO INTERMITTENT CATHETER, PATIENT HAD URINARY TRACT INFECTIONS AND ON MEDICATION FOR IT AND WILL HAVE TO BE ON FOR A WHILE PATIENT ALSO STATED PATIENT SHOWED PATIENT'S DOCTOR THE LETTER AND PATIENT DOCTOR ADVISED THIS MOST LIKELY WAS THE REASON FOR THE URINARY TRACT INFECTION AND DECLINE OF PATIENT HEALTH. (JUGV9165, JUGT1735, JUGB9165).

  Patient problems: Urinary Tract Infection

  MAUDE report 17894310 ↗
• InjuryOct 4, 2023Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  IT WAS REPORTED THAT EVER SINCE PATIENTS USED THE MAGIC 3 GO INTERMITTENT CATHETER, PATIENTS HAD URINARY TRACT INFECTIONS AND WAS ON MEDICATION FOR IT AND WOULD HAVE TO BE ON IT FOR A WHILE. ALSO STATED THEY SHOWED THEIR DOCTOR THE LETTER AND THE DOCTOR ADVISED THAT THIS WAS MOST LIKELY THE REASON FOR THE URINARY TRACT INFECTION AND THE DECLINE IN PATIENT HEALTH. THE PATIENT WAS UPSET AND ALSO STATED THAT THE REPRESENTATIVE HAD REFUNDED (B)(6), BUT NOT THEIR (B)(6). THE AFFECTED LOTS WERE (JUGV9165, JUGT1735, JUGB9165).

  Patient problems: Urinary Tract Infection

  MAUDE report 17867920 ↗
• InjuryAug 24, 2023Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  IT WAS REPORTED THAT PATIENT WHO WAS DISABLED HAD BEEN USING BD BRAND OF CATHETERS FOR MORE THAN 5 YEARS. IT WAS REPORTED IN LATE (B)(6) 2023, THAT THE MANUFACTURER BARD WAS HALTING PRODUCTION DUE TO MATERIAL SHORTAGES AND PRODUCTION ISSUES AND ASKED TO TEMPORARILY USE A DIFFERENT MANUFACTURES PRODUCT. HOWEVER, THEY STILL HAD AMPLE SUPPLY OF THE MAGIC3 GO INTERMITTENT SILICONE CATHETER AND CONTINUED TO USE THE OVERFLOW OF CATHETERS. ON 01AUG2023, THEY RECEIVED VIA EMAIL A RECALL NOTICE FROM SUPPLIER. THEY WOULD LIKE TO KNOW HOW LONG BARD KNEW ABOUT THE POSSIBLE CONTAMINATION AND WHEN THE SUPPLIERS OF RECALLED PRODUCT (MAGIC3 GO INTERMITTENT SILICONE CATHETER) WERE NOTIFIED. ALSO STATED THAT 50 BOXES OF PRODUCT WERE CONTAMINATED. PER FOLLOW UP VIA PHONE ON 10AUG2023, THERE WAS NO ALLEGATION AGAINST THE DEVICE. THE CUSTOMER WAS WANTING INFORMATION ON THE RECALL. PER FOLLOW UP INFORMATION RECEIVED ON 15AUG2023, CUSTOMER EXPERIENCED URINARY TRACT INFECTION OVER THE LAST YEAR OR MORE. THREE LOT NUMBERS WERE PROVIDED (JUGT0319), (JUGP2374), (JUFY9030).

  Patient problems: Urinary Tract Infection

  MAUDE report 17611436 ↗
• InjuryAug 24, 2023Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  IT WAS REPORTED THAT PATIENT WHO WAS DISABLED HAD BEEN USING BD BRAND OF CATHETERS FOR MORE THAN 5 YEARS. IT WAS REPORTED IN LATE (B)(6) 2023, THAT THE MANUFACTURER BARD WAS HALTING PRODUCTION DUE TO MATERIAL SHORTAGES AND PRODUCTION ISSUES AND ASKED TO TEMPORARILY USE A DIFFERENT MANUFACTURES PRODUCT. HOWEVER, THEY STILL HAD AMPLE SUPPLY OF THE MAGIC3 GO INTERMITTENT SILICONE CATHETER AND CONTINUED TO USE THE OVERFLOW OF CATHETERS. ON (B)(6) 2023, THEY RECEIVED VIA EMAIL A RECALL NOTICE FROM SUPPLIER. THEY WOULD LIKE TO KNOW HOW LONG BARD KNEW ABOUT THE POSSIBLE CONTAMINATION AND WHEN THE SUPPLIERS OF RECALLED PRODUCT (MAGIC3 GO INTERMITTENT SILICONE CATHETER) WERE NOTIFIED. ALSO STATED THAT 50 BOXES OF PRODUCT WERE CONTAMINATED. AS PER FOLLOW UP VIA PHONE ON (B)(6)2023, THERE WAS NO ALLEGATION AGAINST THE DEVICE. THE CUSTOMER WAS WANTING INFORMATION ON THE RECALL. AS PER FOLLOW UP INFORMATION RECEIVED ON (B)(6) 2023, CUSTOMER EXPERIENCED URINARY TRACT INFECTION OVER THE LAST YEAR OR MORE. THREE LOT NUMBERS WERE PROVIDED (JUGT0319), (JUGP2374), (JUFY9030).

  Patient problems: Urinary Tract Infection

  MAUDE report 17611432 ↗
• InjuryAug 22, 2023Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  IT WAS REPORTED THAT PATIENT WHO WAS DISABLED HAD BEEN USING BD BRAND OF CATHETERS FOR MORE THAN 5 YEARS. IT WAS REPORTED IN LATE APRIL 2023, THAT THE MANUFACTURER BARD WAS HALTING PRODUCTION DUE TO MATERIAL SHORTAGES AND PRODUCTION ISSUES AND ASKED TO TEMPORARILY USE A DIFFERENT MANUFACTURES PRODUCT. HOWEVER, THEY STILL HAD AMPLE SUPPLY OF THE MAGIC3 GO INTERMITTENT SILICONE CATHETER AND CONTINUED TO USE THE OVERFLOW OF CATHETERS. ON 01AUG2023, THEY RECEIVED VIA EMAIL A RECALL NOTICE FROM SUPPLIER. THEY WOULD LIKE TO KNOW HOW LONG BARD KNEW ABOUT THE POSSIBLE CONTAMINATION AND WHEN THE SUPPLIERS OF RECALLED PRODUCT (MAGIC3 GO INTERMITTENT SILICONE CATHETER) WERE NOTIFIED. ALSO STATED THAT 50 BOXES OF PRODUCT WERE CONTAMINATED. PER FOLLOW UP VIA PHONE ON 10AUG2023, THERE WAS NO ALLEGATION AGAINST THE DEVICE. THE CUSTOMER WAS WANTING INFORMATION ON THE RECALL. PER FOLLOW UP INFORMATION RECEIVED ON 15AUG2023, CUSTOMER EXPERIENCED URINARY TRACT INFECTION OVER THE LAST YEAR OR MORE. THREE LOT NUMBERS WERE PROVIDED (JUGT0319), (JUGP2374), (JUFY9030). IT WAS UNKNOWN WHAT MEDICAL INTERVENTION WAS PROVIDED.

  Patient problems: Urinary Tract Infection

  MAUDE report 17595179 ↗