Patient Information Center iX 4.6Recalls & reported problems

Summary

The FDA's MAUDE database contains 19 adverse event reports that list this exact device (DI 00884838128880), received between May 13, 2026 and Sep 30, 2026 — classified as 1 death, 1 injury, 17 malfunctions.

The most frequently reported specific device problem is “Wireless Communication Problem” (7 reports).

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. What reports can and can't tell you · How this data works · Data updated Oct 18, 2026.

Most reported problems

Recent adverse event reports

The 19 most recent of 19 reports, in the reporter's own words as published by the FDA.

• MalfunctionSep 30, 2026Wireless Communication Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50951461 ↗
• MalfunctionSep 16, 2026Wireless Communication Problem

  Philips received a complaint on a Patient Information Center iX indicating that on a Philips Supplied Clinical Network (PSCN), multiple campuses were not sending Teledata. The device was in use on a patient at time of event, there was no adverse event reported.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50791247 ↗
• MalfunctionSep 4, 2026Wireless Communication Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50622871 ↗
• MalfunctionAug 28, 2026Defective Alarm

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50495795 ↗
• InjuryAug 27, 2026Intermittent Communication Failure

  It was reported the central monitoring system shut down for approximately 10 minutes, which was longer than the usual 2-minute restart. Nurses did rounds on the patients and checked for alerts at the bedside monitors. The customer was concerned due to the potential for missing arrhythmias or delayed resuscitation. There was no report of actual harm associated with this complaint.

  Patient problems: Insufficient Information

  MAUDE report 50484248 ↗
• MalfunctionAug 26, 2026No Audible Alarm

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50461030 ↗
• MalfunctionAug 26, 2026Wireless Communication Problem

  It was reported that that the Central station is not communicating with bedside monitors. The device was in use on a patient at the time of the event. There was no adverse event reported.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50453796 ↗
• MalfunctionAug 18, 2026Application Program Freezes or Fails to Launch

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50308159 ↗
• MalfunctionAug 12, 2026Wireless Communication Problem

  Philips received a complaint on a Patient Information Center iX indicating that following a network failure at the hospital, the Philips monitoring systems were unable to resume all functions automatically after the network was restored. The bed-to-bed overview and alarm forwarding were only reactivated automatically in the medical intensive care unit and the intermediate care unit. In all other stations with Philips monitoring, this had to be manually activated in the PIC iX system configuration. The device was in use on a patient at time of event, there was no adverse event reported.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50223973 ↗
• MalfunctionAug 6, 2026Wireless Communication Problem

  Philips received a complaint on a Patient Information Center iX which indicated wireless telemetry is not visible on the central monitor in several units hospital wide although hard-wired monitors are visible. The device was in use on a patient at time of event, there was no adverse event reported.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50161931 ↗
• MalfunctionJul 29, 2026No Audible Alarm

  It was reported there are no audible alarms at the central station. Visual alerts are there but there is no sound. The device was in clinical use. There was no report of patient or user harm.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50068826 ↗
• MalfunctionJul 22, 2026Intermittent Communication Failure

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25907001 ↗
• MalfunctionJul 15, 2026Wireless Communication Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25824329 ↗
• DeathJun 30, 2026No Audible Alarm

  IT WAS REPORTED THE EMERGENCY DEPARTMENT STAFF DID NOT HEAR THE RED ALARM SOUNDS AND THERE WAS DELAY IN CARE FOR THE PATIENT. THE PATIENT SUBSEQUENTLY PASSED AWAY. THE CUSTOMER BIOMEDICAL ENGINEER (BIOMED) INDICATED THE EMERGENCY ROOM (ER) SURVEILLANCE STATION VOLUME LEVEL DEFAULTS ARE ALL THE SAME; HOWEVER, THE EXTERNAL SPEAKER AUDIO OUTPUT DIFFERS BETWEEN STATIONS. THE CUSTOMER REQUESTED ASSISTANCE IN CONFIRMING THE MONITORS WERE FUNCTIONING AS SPECIFIED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25666575 ↗
• MalfunctionJun 23, 2026High Readings

  PHILIPS RECEIVED A COMPLAINT ON A PATIENT INFORMATION CENTER IX INDICATING THAT THE MONITOR IS DISPLAYING A HEART RATE MUCH HIGHER THAN THE PATIENT'S ACTUAL HEART RATE ON PATIENT IN 4W, BED 105. THE DEVICE WAS IN USE ON A PATIENT AT TIME OF EVENT, THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25598100 ↗
• MalfunctionJun 11, 2026Delayed Alarm

  PHILIPS RECEIVED A COMPLAINT ON A PATIENT INFORMATION CENTER IX INDICATING THAT DURING OBSERVATION A PATIENT THAT SHOULD HAVE BEEN ALARMING DURING A BRADY EPISODE HAD AN ALARM BANNER BUT DID NOT HAVE A BLUE ALARM SECTOR. THE DEVICE WAS IN USE ON A PATIENT AT TIME OF EVENT, THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25469113 ↗
• MalfunctionJun 5, 2026No Audible Alarm

  IT WAS REPORTED THAT THERE WAS A PROBLEM WITH THE SOUND HARDWARE AND THE APPLICATION DID NOT WORK. THE DEVICE WAS NOT IN USE ON A PATIENT. THERE WAS NO REPORT OF PATIENT OR USER HARM.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25408975 ↗
• MalfunctionJun 1, 2026Defective Alarm

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX INDICATING THAT THE ARTERIAL LINES NOT ALARMING FROM THE CENTRAL STATION. THE DEVICE WAS IN USE ON PATIENT AT TIME OF EVENT, THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25351799 ↗
• MalfunctionMay 13, 2026No Audible Alarm

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX (PIC IX) INDICATING THAT ALARMS WERE NOT SOUNDING FOLLOWING A SOFTWARE UPDATE. THE DEVICE WAS IN CLINICAL USE ON A PATIENT AT THE TIME OF THE EVENT. NO ADVERSE EVENT WAS REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25162009 ↗