Patient Information Center iX 4.7Recalls & reported problems

Summary

The FDA's MAUDE database contains 14 adverse event reports that list this exact device (DI 00884838128897), received between May 3, 2026 and Sep 23, 2026 — classified as 1 injury, 13 malfunctions.

The most frequently reported specific device problem is “Wireless Communication Problem” (5 reports).

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. What reports can and can't tell you · How this data works · Data updated Oct 18, 2026.

Most reported problems

Recent adverse event reports

The 14 most recent of 14 reports, in the reporter's own words as published by the FDA.

• MalfunctionSep 23, 2026No Audible Alarm

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50873064 ↗
• MalfunctionSep 11, 2026Device Alarm System

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50726158 ↗
• MalfunctionAug 14, 2026Wireless Communication Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50246630 ↗
• MalfunctionAug 11, 2026Defective Alarm

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50213873 ↗
• MalfunctionAug 3, 2026Missing Test Results; Wireless Communication Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50124483 ↗
• MalfunctionAug 3, 2026No Audible Alarm

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50113418 ↗
• MalfunctionJul 30, 2026Wireless Communication Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50090560 ↗
• MalfunctionJul 9, 2026Wireless Communication Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25764882 ↗
• MalfunctionJul 8, 2026Wireless Communication Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25751383 ↗
• InjuryJun 30, 2026Installation-Related Problem

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX INDICATING THAT THE STAFF EXPECTED ALARMS TO POP UP IN ALL UNIT ROOMS, BUT THE BEHAVIOR HAD CHANGED AFTER THE SOFTWARE UPGRADE. IT WAS DOCUMENTED THAT THE BEDSIDE MONITOR AND CENTRAL STATION ALARMED AS EXPECTED; HOWEVER, THE STAFF WAS EXPECTING POP UP ALARMS THAT DID NOT OCCUR AS THE NEW UPGRADE DOES NOT HAVE THIS FUNCTIONALITY. THE NURSE WAS WITH ANOTHER PATIENT AT THE TIME OF THE EVENT. THE EVENT STARTED AT 0259 AND LASTED UNTIL 0303 WHEN A STAFF ASSIST WAS CALLED. THE INFANT WAS CHOKING ON SPIT UP AND THE MONITOR STARTED ALARMING FOR DESATURATION AT 0259 AND LASTED FOR APPROXIMATELY ONE MINUTE BEFORE ALARMS WOKE THE MOTHER, WHO TRIED TO RECOVER THE INFANT ON HER OWN BY SUCTIONING WHILE WAITING FOR THE NURSE TO RESPOND. WHEN THE NURSE DID NOT RESPOND, THE MOTHER CALLED OUT FOR ASSISTANCE AND TWO PEDIATRIC NURSES IN A NEARBY UNIT RESPONDED. THE FOLLOWING IS THE REST OF THE EVENT DESCRIPTION FROM THE CUSTOMER, "THE PEDIATRIC NURSES INITIATED THE STAFF ASSIST ALARM BRINGING THE NICU CHARGE NURSE AND NEONATAL NURSE PRACTITIONER TO BEDSIDE AT 0303. THE INFANT WAS FOUND TO BE DUSKY AND APNEIC WITH A LARGE AMOUNT OF EMESI

  Patient problems: Bradycardia; Choking; Low Oxygen Saturation

  MAUDE report 25663855 ↗
• MalfunctionJun 26, 2026Device Alarm System

  PHILIPS RECEIVED A COMPLAINT ON A PATIENT INFORMATION CENTER IX INDICATING THAT AFTER AN UPDATE WAS COMPLETED, THE BEDS ARE NOT ALARMING ON THE OTHER MONITORS. IT IS UNKNOWN IF THE DEVICE WAS IN USE AT TIME OF EVENT, AND THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25639211 ↗
• MalfunctionJun 17, 2026No Audible Alarm

  IT WAS REPORTED THAT ON (B)(6) 2026 IN THE TIME SLOT 06:00-06:46 THE ALARMS, IN PARTICULAR THE RED ALARMS, DID NOT SOUND. THE DEVICE WAS IN CLINICAL USE. THERE WAS NO REPORT OF PATIENT OR USER HARM.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25531205 ↗
• MalfunctionJun 16, 2026No Audible Alarm

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX (PIC IX) INDICATING THAT USER WAS UNABLE TO HEAR ANY ALARMS. THE DEVICE WAS IN CLINICAL USE ON A PATIENT AT THE TIME OF THE EVENT. NO ADVERSE EVENT WAS REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25516109 ↗
• MalfunctionMay 3, 2026Defective Alarm

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX INDICATING THAT THE DEVICE FAILED TO ALARM FOR A V TACH IN ROOM (B)(6) ON (B)(6) 2026 AT APPROXIMATELY 10:50 AM AND 10:52 AM. THE DEVICE WAS IN CLINICAL USE ON A PATIENT AT THE TIME OF THE EVENT. NO ADVERSE EVENT WAS REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25064008 ↗