INFINITY CENTRAL STATION MS18500Recalls & reported problems

Summary

The FDA's MAUDE database contains 5 adverse event reports that list this exact device (DI 04049098004190), received between Jul 26, 2023 and Dec 26, 2024 — classified as 1 death, 4 malfunctions.

The most frequently reported specific device problem is “Communication or Transmission Problem” (1 report).

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. What reports can and can't tell you · How this data works · Data updated Oct 16, 2026.

Most reported problems

Recent adverse event reports

The 5 most recent of 5 reports, in the reporter's own words as published by the FDA.

• MalfunctionDec 26, 2024Under-Sensing; Under-Sensing

  IT WAS REPORTED THAT THE USERS BECAME AWARE THAT THE EXTERNAL LOUDSPEAKERS FOR THE INFINITY CENTRAL MONITORING STATION WILL STAY INACTIVE AFTER RETURN OF ELECTRICAL POWER FOLLOWING AN OUTAGE OR DISCONNECTION. THERE WAS NO PATIENT INVOLVEMENT REPORTED FOR THE PARTICULAR CASE.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 21018757 ↗
• DeathNov 7, 2024No Audible Prompt/Feedback; Device Handling Problem; No Audible Prompt/Feedback; Device Handling Problem

  ON OCTOBER 30TH, THE FSE RECEIVED A SERVICE CALL TO CHECK THE ALARMS AT THE INFINITY CONTROL CENTER (ICS). WHILE ON SITE THE CUSTOMER INFORMED THE FSE THAT A PATIENT HAD SUFFERED A CARDIAC INCIDENT ON OCTOBER 25TH AROUND 5:30. THE PATIENT WAS FOUND IN THEIR ROOM WITH THE M300 ALARMING, AND WAS TRANSFERRED TO THE CARDIOLOGY INTENSIVE CARE UNIT, THERE THE PATIENT PASSED AWAY. THE CUSTOMER REPORTED THAT THE M300 DID NOT ALARM ACOUSTICALLY AT THE ICS, AND SUSPECTED THAT SOME OF THE ALARM WERE NOT WORKING PROPERLY.

  Patient problems: Unspecified Heart Problem

  MAUDE report 20629771 ↗
• MalfunctionMay 21, 2024Patient Data Problem; Patient Data Problem

  THE CUSTOMER REPORTED THAT THE ICS SYSTEM DOES NOT ALLOW THE STAFF TO ADMIT PATIENTS TO THE SYSTEM, AND THAT IS THE ADMISSION IS SUCCESSFUL, THE PATIENT INFORMATION MAY DISAPPEAR. THE CUSTOMER REPORTED THAT THE PROBLEM HAS BEEN OCCURRING SINCE (B)(6) 2024, AND DID NOT REPORT ANY PATIENT INJURY OR DEATH.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 19359688 ↗
• MalfunctionOct 6, 2023Communication or Transmission Problem; Communication or Transmission Problem

  IT WAS REPORTED THAT THE INFINITY CENTRAL STATION (ICS) SHUT-DOWN DUE TO AN ACCIDENTAL POWER LOSS. AS PER REPORT, THE MONITORING OF THE INDIVIDUAL PATIENTS VIA THEIR BEDPLACE MONITORS WAS NOT INTERRUPTED; THE EVENT DID NOT HAVE MEDICAL CONSEQUENCES.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 17884039 ↗
• MalfunctionJul 26, 2023Fire; Fire

  THE HOSPITAL BIOMED REPORTED THAT SMOKE WAS COMING FROM THE INFINITY CENTRAL STATION (ICS). UPON FURTHER INVESTIGATION HE FOUND THAT THE DVD DRIVE CABLE HAD BEEN MELTED. HE INDICATED HE DISCONNECTED THE DVD CABLE FROM POWER SUPPLY. BUT STILL HAS THE ICS IN USE. THERE WAS NO INDICATION OF FIRE REPORTED. NO ADVERSE PATIENT IMPACT WAS REPORTED. ON (B)(6) 2023 THE HOSPITAL BIOMED LATER REPORTED THAT THE CABLE ITSELF BURNT TO A CRISP. HE REMOVED THE DVD PLAYER AND BOOTED THE SYSTEM BACK UP. IF THE SYSTEM EVER NEEDS A SOFTWARE RELOAD, THEN I GUESS I WILL NEED A NEW DVD, PLAYER AND CABLE BOTH WERE BURNT UP PRETTY BAD. THIS IS THE 3RD ICS I HAVE SEEN IN THE LAST 15 YEARS CATCH FIRE AT THAT CABLE CONNECTOR.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 17399547 ↗