ArialRecalls & reported problems across all models
Securitas Healthcare LLC · 7 models in the FDA device registry
Data updated Oct 16, 2026 from official FDA records · Editorial policy
5 open recalls name at least one Arial model. Check whether yours is affected in the recall details, and contact the manufacturer or your healthcare provider.
- Adverse event reports
- 2
- Deaths reported
- 0
- Injuries reported
- 1
- Recalls
- 5
We found 7 models of Arial by Securitas Healthcare LLC in the FDA's device registry (GUDID). Together they are named in 2 adverse event reports in the FDA's MAUDE database, received between Jun 28, 2024 and Jun 28, 2024 — classified as 1 injury, 1 malfunction.
The most frequently reported specific device problem is “Labelling, Instructions for Use or Training Problem” (2 reports).
5 FDA recall records name at least one of these models by its device identifier, 5 still open.
Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event. Widely used products collect more reports, so totals can't be used to compare products or estimate failure rates. Only reports that name a model's exact device identifier are counted. What reports can and can't tell you · How this data works
Reports received per month, all models
Arial recalls
FDA recall records that name at least one of these models by its device identifier, newest first. Each recall usually covers specific models or lots, so check the details.
- Dec 8, 2025Open, Classified
Securitas Healthcare has become aware of a firmware issue in the Call Stations in the Affected Lots that may cause Call Stations in the Affected Lots to (1) not transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or (2) not transmit a low battery alert to the Arial Wireless Emergency Call system at least seven (7) days prior to the battery failing.
Z-1032-2026 · Root cause: Under Investigation by firm · Recall details · FDA record ↗
- Dec 8, 2025Open, Classified
Securitas Healthcare has become aware of a firmware issue in the Call Stations in the Affected Lots that may cause Call Stations in the Affected Lots to (1) not transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or (2) not transmit a low battery alert to the Arial Wireless Emergency Call system at least seven (7) days prior to the battery failing.
Z-1031-2026 · Root cause: Under Investigation by firm · Recall details · FDA record ↗
- Apr 11, 2024Open, Classified
The Arial Mobile Application utilizing Apple iOS 17.4 and iOS 17.5 is frequently restarting causing the app to receive alerts for all pending alarm notifications and other events when the app restarts, experience difficulty in placing and maintaining staff-to-staff phone calls, and frequently appears offline while the app restarts.
Z-1943-2024 · Root cause: Under Investigation by firm · Recall details · FDA record ↗
- Feb 6, 2023Open, Classified
The mobile application for Android devices downloaded from the Google Play Store do not load per specifications and function on the Android devices.
Z-1250-2023 · Root cause: Under Investigation by firm · Recall details · FDA record ↗
- Nov 17, 2021Open, Classified
Systems are not alarming due to increased memory consumption.
Z-0497-2022 · Root cause: Component design/selection · Recall details · FDA record ↗
Most reported Arial problems
Device problems
- Labelling, Instructions for Use or Training Problem2
Patient problems
- Head Injury2
Arial models
7 models, most reported first. Each model has its own page with its reports, recalls and device details.
- Arial 54600System, Environmental Control, Powered1 recall0 reports
- Arial 0900-989System, Environmental Control, Powered1 recall0 reports
- ARIAL CSK200-900System, environmental control, powered1 recall0 reports
- ARIAL CSK200-900MRSystem, environmental control, powered1 recall0 reports
- ARIAL 54305System, environmental control, powered1 recall0 reports
- Arial 59360System, Environmental Control, Powered1 report
- Arial 54336System, Environmental Control, Powered1 report
Recent Arial adverse event reports
The 2 most recent reports across all models, in the reporter's own words as published by the FDA.
MalfunctionJun 28, 2024Labelling, Instructions for Use or Training Problem; Labelling, Instructions for Use or Training Problem
CALL LIGHT WAS TURNED ON AT 12:45:12 AND TURNED ITSELF OFF AT 12:45:15. AT 12:47:35 WE CAN SEE ON THE CAMERAS THAT THE RESIDENT IS ON THE FLOOR SCOOTING OUT OF HER ROOM. CALL LIGHT TURNS ITSELF BACK ON AT 12:48:13. NOBODY ELSE WENT IN THE ROOM BEFORE THIS. STAFF TURNS IT OFF AT 12:50:10. DOME LIGHT WAS VISIBLE IN CAMERA VIEW AND CONFIRMED ALL OF THIS INFORMATION.
Patient problems: Head Injury
MAUDE report 19634151 ↗InjuryJun 28, 2024Labelling, Instructions for Use or Training Problem; Labelling, Instructions for Use or Training Problem
RA RESPONDED TO A CALL FROM THE RESIDENT FOUND BETWEEN BED AND BATH. SHE SAID THAT SHE HIT HER HEAD AND WAS TRANSFERRED TO THE HOSPITAL. STAFF DID RESPOND TO PENDANT PUSH AROUND 7:30 PM. AFTER LAST MED PASS AT 10:00 PM AFTER THE NURSE WALKED OUT RESIDENT STATED THAT THEY PUSHED PENDANT AT THAT TIME AND IT SHOWS THAT PENDANT WAS PUSHED BUT RESETTING WITHIN ONE MINUTE. RESIDENT DID GO TO ER AND IS HAVING BACK ISSUES. SHE STATED THAT THEY DID NOT RECEIVE ANY PAGES FOR THE ALARM.
Patient problems: Head Injury
MAUDE report 19634065 ↗
Sources and updates
- Models: FDA GUDID, file dated Oct 13, 2026. Models are grouped by the brand name the manufacturer registered.
- Adverse event reports: FDA MAUDE, file dated Oct 14, 2026
- Recalls: FDA Medical Device Recalls, file dated Oct 16, 2026
- Page last rebuilt: Oct 16, 2026. Data downloaded through openFDA, which notes it is not validated for clinical or regulatory use.
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