Dexcom G4 Platinum Receiver Kit (Retail)Recalls & reported problems across all models
Dexcom, Inc. · 3 models in the FDA device registry
Data updated Oct 16, 2026 from official FDA records · Editorial policy
- Adverse event reports
- 72
- Deaths reported
- 0
- Injuries reported
- 0
- Recalls
- 0
We found 3 models of Dexcom G4 Platinum Receiver Kit (Retail) by Dexcom, Inc. in the FDA's device registry (GUDID). Together they are named in 72 adverse event reports in the FDA's MAUDE database, received between Jan 26, 2017 and Jun 19, 2019 — classified as 72 malfunctions.
The most frequently reported specific device problem is “Device Displays Incorrect Message” (33 reports).
Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event. Widely used products collect more reports, so totals can't be used to compare products or estimate failure rates. Only reports that name a model's exact device identifier are counted. What reports can and can't tell you · How this data works
Most reported Dexcom G4 Platinum Receiver Kit (Retail) problems
Device problems
- Device Displays Incorrect Message33
- Wireless Communication Problem15
- Defective Alarm7
- Device Inoperable6
- Unable to Obtain Readings6
- No Audible Alarm3
- Inappropriate or Unexpected Reset1
- Unexpected Shutdown1
Patient problems
- No Consequences Or Impact To Patient72
Dexcom G4 Platinum Receiver Kit (Retail) models
3 models, most reported first. Each model has its own page with its reports, recalls and device details.
- Dexcom G4 Platinum Receiver Kit (Retail) STK-RX-001Sensor, Glucose, Invasive48 reports
- Dexcom G4 Platinum Receiver Kit (Retail) STK-RX-BLUSensor, Glucose, Invasive14 reports
- Dexcom G4 Platinum Receiver Kit (Retail) STK-RX-PNKSensor, Glucose, Invasive10 reports
Recent Dexcom G4 Platinum Receiver Kit (Retail) adverse event reports
The 15 most recent reports across all models, in the reporter's own words as published by the FDA.
MalfunctionJun 19, 2019Unexpected Shutdown; Unexpected Shutdown
IT WAS REPORTED THAT THE RECEIVER CEASED TO FUNCTION. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8713462 ↗MalfunctionMar 6, 2019Unable to Obtain Readings; Unable to Obtain Readings
DEXCOM WAS MADE AWARE ON (B)(4) 2019, THAT ON (B)(6) 2019, AN 'HWBBT' ERROR WAS DISPLAYED ON THE RECEIVER. NO PRODUCT OR DATA WAS AVAILABLE FOR EVALUATION. CONFIRMATION OF THE ERROR ICON AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8395375 ↗MalfunctionDec 31, 2018Unable to Obtain Readings; Unable to Obtain Readings
DEXCOM WAS MADE AWARE ON (B)(4) 2018, THAT ON (B)(6) 2018, AN "ERR 67" ERROR WAS DISPLAYED ON THE RECEIVER. NO PRODUCT OR DATA WAS AVAILABLE FOR EVALUATION. CONFIRMATION OF THE ERROR ICON AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8206961 ↗MalfunctionNov 16, 2018Unable to Obtain Readings; Unable to Obtain Readings
DEXCOM WAS MADE AWARE ON (B)(4) 2018, THAT ON (B)(6) 2018, AN ERR HWBBT WAS DISPLAYED ON THE RECEIVER. NO PRODUCT OR DATA WAS NOT AVAILABLE FOR EVALUATION. CONFIRMATION OF THE ERROR ICON AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8080414 ↗MalfunctionOct 24, 2018Unable to Obtain Readings; Unable to Obtain Readings
DEXCOM WAS MADE AWARE ON (B)(4) 2018 THAT ON (B)(6) 2018 THE RECEIVER DISPLAYED "CALL TECH SUPPORT" AND "ERR HWBBT". NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE COMPLAINT CONFIRMATION OF THE ERROR ICON COULD NOT BE DETERMINED. A PROBABLE CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8003208 ↗MalfunctionSep 5, 2018Unable to Obtain Readings; Unable to Obtain Readings
DEXCOM WAS MADE AWARE ON (B)(4) 2018, THAT ON (B)(6) 2018, AN ERR67 WAS DISPLAYED ON THE RECEIVER. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WAS AVAILABLE FOR EVALUATION. CONFIRMATION OF THE ERROR ICON AND A PROBABLE CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 7845521 ↗MalfunctionAug 3, 2018Wireless Communication Problem; Wireless Communication Problem
DEXCOM WAS MADE AWARE ON (B)(4) 2018 THAT ON (B)(6) 2018, A LOSS OF CONNECTION OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE COMPLAINT CONFIRMATION OF A LOSS OF CONNECTION COULD NOT BE DETERMINED. A PROBABLE CAUSE COULD NOT BE DETERMINED. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 7749735 ↗MalfunctionJul 23, 2018Unable to Obtain Readings; Unable to Obtain Readings
DEXCOM WAS MADE AWARE ON (B)(4) 2018, THAT ON (B)(6) 2018, AN ERRHWBBT WAS DISPLAYED ON THE RECEIVER. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WAS AVAILABLE FOR EVALUATION. CONFIRMATION OF THE ERROR ICON AND A PROBABLE CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 7710222 ↗MalfunctionJun 27, 2018Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(4) 2018 THAT ON (B)(6) 2018 THE RECEIVER DISPLAYED "ERR HWRF". NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE COMPLAINT CONFIRMATION OF THE ERROR ICON COULD NOT BE DETERMINED. A PROBABLE CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 7644238 ↗MalfunctionJun 6, 2018Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(4) 2018, THAT ON (B)(6) 2018, AN ERRHWRF WAS DISPLAYED ON THE RECEIVER. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WAS AVAILABLE FOR EVALUATION. CONFIRMATION OF THE ERROR ICON AND A PROBABLE CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 7573055 ↗MalfunctionApr 25, 2018Wireless Communication Problem; Wireless Communication Problem
DEXCOM WAS MADE AWARE ON (B)(4) 2018 THAT ON (B)(6) 2018, A LOSS OF CONNECTION OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE COMPLAINT CONFIRMATION OF A LOSS OF CONNECTION COULD NOT BE DETERMINED. A ROOT CAUSE COULD NOT BE DETERMINED. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 7463207 ↗MalfunctionApr 22, 2018Wireless Communication Problem; Wireless Communication Problem
DEXCOM WAS MADE AWARE ON (B)(4) 2018 THAT ON (B)(6) 2018, A LOSS OF CONNECTION BETWEEN THE TRANSMITTER AND RECEIVER OCCURRED. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE COMPLAINT CONFIRMATION OF A LOSS OF CONNECTION COULD NOT BE DETERMINED. A PROBABLE CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 7449789 ↗MalfunctionFeb 27, 2018Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(4) 2018, THAT ON (B)(6) 2018, AN ERROR ICON WAS DISPLAYED ON THE RECEIVER. DATA WAS NOT AVAILABLE FOR EVALUATION. CONFIRMATION OF THE ISSUE AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 7300380 ↗MalfunctionFeb 27, 2018Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(4) 2018, THAT ON (B)(6) 2018, AN ERROR ICON WAS DISPLAYED ON THE RECEIVER. DATA WAS NOT AVAILABLE FOR EVALUATION. CONFIRMATION OF THE ISSUE AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 7300374 ↗MalfunctionFeb 24, 2018Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(4) 2018, THAT ON (B)(6) 2018, AN ERROR ICON WAS DISPLAYED ON THE RECEIVER. DATA WAS NOT AVAILABLE FOR EVALUATION. CONFIRMATION OF THE ISSUE AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 7294724 ↗
Other Dexcom, Inc. products
- Dexcom G613 models · 637,302 reports · 7 recalls
- Dexcom G6 Transmitter2 models · 469,968 reports
- Dexcom G732 models · 325,909 reports · 8 recalls
- Dexcom G521 models · 206,314 reports · 1 recall
- Dexcom G7 GSS (161)4 models · 141,244 reports · 1 recall
- Dexcom G4 Platinum41 models · 119,308 reports · 2 recalls
- Dexcom G7 Receiver4 models · 33,732 reports · 1 recall
- Dexcom G7 GSS (160)4 models · 33,558 reports
Sources and updates
- Models: FDA GUDID, file dated Oct 13, 2026. Models are grouped by the brand name the manufacturer registered.
- Adverse event reports: FDA MAUDE, file dated Oct 14, 2026
- Recalls: FDA Medical Device Recalls, file dated Oct 16, 2026
- Page last rebuilt: Oct 16, 2026. Data downloaded through openFDA, which notes it is not validated for clinical or regulatory use.
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