Dexcom G4 PLATINUM Receiver with Share Kit (Retail) USRecalls & reported problems across all models
Dexcom, Inc. · 3 models in the FDA device registry
Data updated Oct 18, 2026 from official FDA records · Editorial policy
- Adverse event reports
- 293
- Deaths reported
- 0
- Injuries reported
- 4
- Recalls
- 0
We found 3 models of Dexcom G4 PLATINUM Receiver with Share Kit (Retail) US by Dexcom, Inc. in the FDA's device registry (GUDID). Together they are named in 293 adverse event reports in the FDA's MAUDE database, received between Aug 17, 2016 and Sep 10, 2020 — classified as 4 injuries, 289 malfunctions.
The most frequently reported specific device problem is “Device Displays Incorrect Message” (119 reports).
Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event. Widely used products collect more reports, so totals can't be used to compare products or estimate failure rates. Only reports that name a model's exact device identifier are counted. What reports can and can't tell you · How this data works
Most reported Dexcom G4 PLATINUM Receiver with Share Kit (Retail) US problems
Device problems
- Device Displays Incorrect Message119
- No Audible Alarm40
- Defective Alarm35
- Unable to Obtain Readings24
- Inappropriate or Unexpected Reset23
- Wireless Communication Problem23
- Device Inoperable9
- Use of Device Problem9
Patient problems
- No Consequences Or Impact To Patient289
- Hypoglycemia3
- Fall1
- Loss of consciousness1
Dexcom G4 PLATINUM Receiver with Share Kit (Retail) US models
3 models, most reported first. Each model has its own page with its reports, recalls and device details.
- Dexcom G4 PLATINUM Receiver with Share Kit (Retail) US STK-RR-001Sensor, Glucose, Invasive177 reports
- Dexcom G4 PLATINUM Receiver with Share Kit (Retail) US STK-RR-BLUSensor, Glucose, Invasive60 reports
- Dexcom G4 PLATINUM Receiver with Share Kit (Retail) US STK-RR-PNKSensor, Glucose, Invasive56 reports
Recent Dexcom G4 PLATINUM Receiver with Share Kit (Retail) US adverse event reports
The 15 most recent reports across all models, in the reporter's own words as published by the FDA.
MalfunctionSep 10, 2020Unable to Obtain Readings; Unable to Obtain Readings
IT WAS REPORTED THAT ERROR ICON DISPLAYED OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 10516354 ↗MalfunctionSep 10, 2020Unable to Obtain Readings; Unable to Obtain Readings
IT WAS REPORTED THAT ERROR ICON DISPLAYED OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 10514469 ↗MalfunctionMar 11, 2020Unable to Obtain Readings; Unable to Obtain Readings
IT WAS REPORTED THAT ERROR ICON DISPLAYED OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 9819429 ↗MalfunctionFeb 3, 2020Unable to Obtain Readings; Unable to Obtain Readings
IT WAS REPORTED THAT ERROR ICON DISPLAYED OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 9660592 ↗MalfunctionJan 13, 2020Unable to Obtain Readings; Unable to Obtain Readings
IT WAS REPORTED THAT ERROR ICON DISPLAYED OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 9582817 ↗MalfunctionDec 7, 2019Unable to Obtain Readings; Unable to Obtain Readings
IT WAS REPORTED THAT ERROR ICON DISPLAYED OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 9434807 ↗MalfunctionNov 21, 2019Wireless Communication Problem; Wireless Communication Problem
IT WAS REPORTED THAT SIGNAL LOSS OVER ONE HOUR OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 9359183 ↗MalfunctionNov 14, 2019Unable to Obtain Readings; Unable to Obtain Readings
IT WAS REPORTED THAT ERROR ICON DISPLAYED OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 9322060 ↗MalfunctionNov 1, 2019Unable to Obtain Readings; Unable to Obtain Readings
IT WAS REPORTED THAT AN ERROR ICON WAS DISPLAYED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 9266166 ↗MalfunctionSep 20, 2019Unable to Obtain Readings; Unable to Obtain Readings
IT WAS REPORTED THAT ERROR ICON DISPLAYED OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 9100931 ↗MalfunctionJul 18, 2019Wireless Communication Problem; Wireless Communication Problem
IT WAS REPORTED THAT A LOSS OF CONNECTION OCCURRED. NO DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ISSUE WAS UNDETERMINED. THE PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8805752 ↗MalfunctionApr 24, 2019Display or Visual Feedback Problem; Display or Visual Feedback Problem
IT WAS REPORTED THAT THE RECEIVER CEASED TO FUNCTION. THE PRODUCT WAS EVALUATED. AN EXTERNAL VISUAL INSPECTION WAS PERFORMED AND PASSED. A RECEIVER CHARGE AND BOOT WAS PERFORMED AND PASSED. A FUNCTIONAL TEST WAS PERFORMED AND PASSED RELEVANT TESTING. A RECEIVER DOWNLOAD WAS PERFORMED AND PASSED FINDING NO ERRORS RELATED TO THE COMPLAINT. CONFIRMATION OF THE COMPLAINT WAS NOT CONFIRMED. THE PROBABLE CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8547480 ↗MalfunctionApr 5, 2019Unable to Obtain Readings; Unable to Obtain Readings
IT WAS REPORTED AN ERROR ICON "ERR 67" OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8486585 ↗MalfunctionMar 4, 2019Display or Visual Feedback Problem; Display or Visual Feedback Problem
DEXCOM WAS MADE AWARE ON (B)(4) 2019 THAT ON (B)(6) 2019 THE RECEIVER DISPLAY WAS FROZEN. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE CONFIRMATION OF THE COMPLAINT IS UNDETERMINED. THE PROBABLE CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8387981 ↗MalfunctionFeb 25, 2019Inappropriate or Unexpected Reset; Inappropriate or Unexpected Reset
DEXCOM WAS MADE AWARE ON (B)(4) 2019 THAT ON (B)(6) 2019 THE RECEIVER INITIALIZED WITHOUT A MANUAL RESTART. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE CONFIRMATION OF THE COMPLAINT IS UNDETERMINED. THE PROBABLE CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8367407 ↗
Other Dexcom, Inc. products
- Dexcom G613 models · 637,302 reports · 7 recalls
- Dexcom G6 Transmitter2 models · 469,968 reports
- Dexcom G732 models · 325,909 reports · 8 recalls
- Dexcom G521 models · 206,314 reports · 1 recall
- Dexcom G7 GSS (161)4 models · 141,244 reports · 1 recall
- Dexcom G4 Platinum41 models · 119,308 reports · 2 recalls
- Dexcom G7 Receiver4 models · 33,732 reports · 1 recall
- Dexcom G7 GSS (160)4 models · 33,558 reports
Sources and updates
- Models: FDA GUDID, file dated Oct 13, 2026. Models are grouped by the brand name the manufacturer registered.
- Adverse event reports: FDA MAUDE, file dated Oct 14, 2026
- Recalls: FDA Medical Device Recalls, file dated Oct 16, 2026
- Page last rebuilt: Oct 18, 2026. Data downloaded through openFDA, which notes it is not validated for clinical or regulatory use.
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