PC-1000, PC-1000/Laser1000, Model Numbers 800724-2 &… recallZ-0517-2018 · Panoramic Rental Corp. · initiated Jul 14, 2017
Class II Terminated All recalls posted in January 2018
Is my device affected?
- Compare the model, catalog and lot or serial numbers on your device or its packaging with the code information below. A recall usually covers only specific models or lots.
- If yours is listed, follow the instructions from Panoramic Rental Corp. or your healthcare provider. The company's action is summarized under what the company is doing.
- Do not stop using a prescribed or implanted device on your own — talk to your healthcare provider first.
Where to find your model and lot numbers · What recall classes and statuses mean
Why it was recalled
The lift motor used to raise and lower the overhead chassis will wear if not properly maintained according to the maintenance schedule.
FDA root cause category: Device Design
What the company is doing
On July 14, 2017, Panoramic distributed Urgent Medical Device Correction notices to customers who own and have not taken action as required for the PC-1000 X-ray system machines. This means that your device does not have a critical safety feature that is intended to protect your patients and staff from harm. Customers are encouraged to immediately discontinue use of their machine and follow the instructions in the notice. Customers are encouraged to not resume use of the machine until a certified Panoramic service technician repairs the lift motor. Customers are advised to contact Panoramic to ensure any safety risks associated with the lift motor are identified and addressed. Action Required: (A) If your PC1000 machine is still in service at this location, you must immediately discontinue use and choose one of the following by returning the Acknowledgement Form or contacting the Panoramic Service Team by calling 888-381-2577 Monday through Friday 8 am - 6 pm. 1. An upgraded lift motor assembly at no cost to you; 2. A digital Panoramic rental unit to replace your PC1000, contingent on a signed one year rental contract (subject to availability); or 3. A new digital Panoramic or PanoramicCephalometric unit to replace your PC1000 at a reduced price (starting at $17,995 depending on machine type and subject to availability) (B) If your PC1000 machine is no longer in service or under your control: 4. If the machine is no longer in service, Panoramic will provide free removal of your machine.
Recall details
- Recall number
- Z-0517-2018
- Recall class
- Class II
- Status
- Terminated
- Initiated by the company
- Jul 14, 2017
- Posted by the FDA
- Jan 9, 2018
- Recalling firm
- Panoramic Rental Corp.
- Quantity
- 13,340 units
- Product code
- EHD
- FDA submissions
- K870236, K882436
- Distribution
- US Nationwide distribution including Puerto Rico
Product description
PC-1000, PC-1000/Laser1000, Model Numbers 800724-2 & 800724-3
Code information (models, lots, serial numbers)
Serial Numbers: 6001 to 19340
Other devices under the same FDA submission
2 devices cleared under K870236, K882436 — the recall does not name any of them by identifier. One submission often covers many models, so they may or may not be affected.
- Panoramic Corporation PC-1000Young Ps Acquisition, LLC · Unit, X-Ray, Extraoral With Timer7 reports
- Panoramic Corporation PC-1000/Laser 1000Young Ps Acquisition, LLC · Unit, X-Ray, Extraoral With Timer5 reports
Sources and updates
- Recall record: FDA Medical Device Recalls, file dated Oct 16, 2026 · View the FDA recall notice ↗
- Devices: FDA GUDID, file dated Oct 13, 2026. Devices are linked when their identifier (with a valid check digit) appears in the recall's code information.
- Page last rebuilt: Oct 18, 2026. Text above is shown as published by the FDA.
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