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Tempus Pro recallZ-1997-2021 · Remote Diagnostic Technologies Ltd. · initiated May 25, 2021

Open, Classified

Is my device affected?

  1. Compare the model, catalog and lot or serial numbers on your device or its packaging with the code information below. A recall usually covers only specific models or lots.
  2. If yours is listed, follow the instructions from Remote Diagnostic Technologies Ltd. or your healthcare provider. The company's action is summarized under what the company is doing.
  3. Do not stop using a prescribed or implanted device on your own — talk to your healthcare provider first.

Where to find your model and lot numbers · What recall classes and statuses mean

Why it was recalled

The Tempus Pro (Trizeps 7 only) when used in combination with a specified laryngoscope device can cause two error types when subsequently unplugged.

FDA root cause category: Software design

What the company is doing

On June 2, 2021, Philips issued an Urgent Medical Device Correction notice to customers via letter and email notifying them an intermittent software error has been detected as a part of an internal production control activity. The error can occur immediately after unplugging the Video Laryngoscope from the USB port. If the customer identifies affected products in use or in inventory: Clinical User Actions: - Users of Tempus Pro who are not using a Video Laryngoscope do not need to take any further actions. - When a Video Laryngoscope is required to be used, the following actions are recommended to reduce the probability of a software reboot during the intervention; - An alternative Video Laryngoscope device may be used to perform any critical interventions such as intubation. - If you are using the Tempus Pro and need to use the Video Laryngoscope on a patient, we recommend completion of any critical interventions before unplugging the Video Laryngoscope from the USB port. - Should the Video Laryngoscope image become frozen on the screen, re-start (turn off and turn back on) the Tempus Pro device. Customer Actions: - Notify all users of the potential risk of loss of monitoring when unplugging the Video Laryngoscope from the Tempus Pro, requiring the device to be restarted. - This issue is limited to specific serial numbers. Please verify that your device is associated with the product included in the scope of this notice utilising attachment 1. - Return your completed Customer Reply form to the email address below, to allow RDT to provide the software update: - Email completed and signed form to: [email protected]

Recall details

Recall number
Z-1997-2021
Status
Open, Classified
Initiated by the company
May 25, 2021
Recalling firm
Remote Diagnostic Technologies Ltd.
Quantity
510 systems
Product code
MHX
FDA submissions
K201746
Distribution
Worldwide distribution - US Nationwide distribution in the states of FL, TX, PA, MN, UT, MT, CA, WI, VA, NY, TN, KS, MD and the countries of Australia, Austria, Czech Republic, France, Germany, Hong Kong, Israel, Italy, Netherlands, Thailand, Abu Dhabi, UK.

Product description

Tempus Pro - Patient physiological monitor, arrhythmia detector and alarm. Part No. - 00-1004-R, 00-1007-R, 00-1024-R, 00-1026-R. Product Usage: intended to be used as a stand-alone monitor or as a telemedicine system (transmitting patient data to other medical professionals located elsewhere).

Code information (models, lots, serial numbers)

Software version number: v07.00, v07.01, v07.18, v07.20, v07.22, v07.24.   UDI No. 12NC No. 05060472440020 989706002081 05060472440013 989706000001 05060472441027 989706000051 05060472441058 989706000101

Devices named in this recall

4 devices in the FDA device registry whose identifier appears in the recall's code information.

Product lines

Sources and updates

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