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DONJOY recallZ-2136-2026 · Djo, LLC · initiated Mar 19, 2026

Open, Classified

Is my device affected?

  1. Compare the model, catalog and lot or serial numbers on your device or its packaging with the code information below. A recall usually covers only specific models or lots.
  2. If yours is listed, follow the instructions from Djo, LLC or your healthcare provider. The company's action is summarized under what the company is doing.
  3. Do not stop using a prescribed or implanted device on your own — talk to your healthcare provider first.

Where to find your model and lot numbers · What recall classes and statuses mean

Why it was recalled

Due to broken connector which may result in a temporary interruption of prescribed cold therapy.

FDA root cause category: Process control

What the company is doing

On 03/19/2026, the firm emailed an "Urgent: Medical Device Recall" Letter to customers to inform them that, twenty-nine complaints have been received reporting a consistent failure mode described as a broken connector. The connector is the component that attaches the end of the circulating hose from the cooler to the pad which is placed on/around the affected limb. Excess water leakage from this component is a key indicator of breakage. Customers are instructed to: Enovis (DJO, LLC) requires customers to take the following actions by 03-31-2026: This notice must be forwarded to all those within their organization or to any organization where the affected product has been transferred. 1. Review stock of the affected products and lot numbers to be returned. Quantities or affected product previously shipped are listed in the table at the opening of this letter. 2. Quarantine these devices from sale. 3. Complete the attached acknowledgment and response form and return to ([email protected]). 4. To return affected product, please contact ([email protected]) or call (800) 336-6569 option 4 and customers will be provided with a shipping label to return the affected product. 5. Return all affected products using the shipping label provided. For questions - contact Kenneth Newman at [email protected] or call/text 682-299-9133.

Recall details

Recall number
Z-2136-2026
Status
Open, Classified
Initiated by the company
Mar 19, 2026
Posted by the FDA
May 8, 2026
Recalling firm
Djo, LLC
Quantity
480
Product code
ILO
Distribution
Worldwide - U.S. Nationwide distribution in the states of AK, AL, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KY, LA, MA, MD, MI, MO, NC, NE. NY, OH, OK, PA, SC, SD, TN, TX, UT, VA, WA, WI, and WV. The country of Canada.

Product description

Brand Name: DONJOY Product Name: ICEMAN W/,UNIV,LOOP,NS,EH Model/Catalog Number: 11-1424 Software Version: No Product Description: 11-1424 - ICEMAN W/,UNIV,LOOP,NS,EH The IceMan CLASSIC3 cold therapy unit helps reduce pain and swelling, speeding up rehabilitation. The IceMan helps provide extended cold therapy to aid in a variety of indications and protocols as directed by a medical professional. The IceMan CLASSIC3 utilizes DonJoy's recirculation technology. Component: No

Code information (models, lots, serial numbers)

Model/Catalog Number: 11-1424 Lot Code: Lot: 110525 GTIN: 00888912017305

Devices named in this recall

1 device in the FDA device registry whose identifier appears in the recall's code information.

Product lines

Other products in the same recall event

The FDA groups related products into one recall event (event 98638).

Sources and updates

How recalls are matched to devices · Editorial policy · Report an error on this page