OneTouch Verio Reflect 024-237Recalls & reported problems

Summary

The FDA's MAUDE database contains 4 adverse event reports that list this exact device (DI 00353885012430), received between Mar 13, 2026 and Mar 17, 2026 — classified as 4 injuries.

The most frequently reported specific device problem is “Incorrect, Inadequate or Imprecise Result or Readings” (4 reports).

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. What reports can and can't tell you · How this data works · Data updated Oct 16, 2026.

Most reported problems

Recent adverse event reports

The 4 most recent of 4 reports, in the reporter's own words as published by the FDA.

• InjuryMar 17, 2026Incorrect, Inadequate or Imprecise Result or Readings

  ON (B)(6) 2026, THE LAY USER/PATIENT CONTACTED LIFESCAN (LFS) USA ALLEGING THAT THEIR ONETOUCH VERIO REFLECT METER WAS READING INACCURATELY ERRATIC. THIS COMPLAINT WAS CLASSIFIED BASED ON INFORMATION OBTAINED BY THE CUSTOMER CARE AGENT (CCA) DURING THE INITIAL CALL AND ADDITIONAL INFORMATION OBTAINED BY REVIEW OF THE CALL BY A MEDICAL SURVEILLANCE SPECIALIST. THE ALLEGED ISSUE BEGAN ON (B)(6) 2025. THE PATIENT REPORTED RECEIVING READINGS OF "132MG/DL" AND "167MG/DL" WITH LESS THAN 20 MINUTES BETWEEN RESULTS WITH THE SUBJECT DEVICE. THE PATIENT ALSO REPORTED RECEIVING CONSISTENTLY HIGH READINGS COMPARED TO HER FEELINGS AND DEXCOM G6 SENSOR. THE PATIENT MANAGES THEIR DIABETES USING AN INSULIN POD WHICH DELIVERS ONE-THIRD OF A UNIT OF INSULIN PER HOUR. AS A RESULT OF THE ALLEGED ISSUE, THE PATIENT INCREASED THEIR DOSE OF MEDICATION (INCREASED DOSE UNKNOWN). AFTER 3PM ON (B)(6) 2025, THE PATIENT BECAME UNCONSCIOUS. EMERGENCY SERVICES MEASURED THE PATIENT'S BLOOD GLUCOSE USING THEIR METER WHICH REVEALED THE PATIENT'S BLOOD GLUCOSE WAS "LOW". EMERGENCY SERVICES TREATED THE PATIENT WITH IV DEXTROSE. AT THE TIME OF TROUBLESHOOTING, THE CCA CONFIRMED THAT THE UNIT OF MEASURE WAS SET CORRECT

  Patient problems: Loss of consciousness

  MAUDE report 24618088 ↗
• InjuryMar 17, 2026Incorrect, Inadequate or Imprecise Result or Readings

  ON (B)(6) 2026, THE LAY USER/PATIENT CONTACTED LIFESCAN (LFS) USA ALLEGING THAT THEIR ONETOUCH VERIO REFLECT METER WAS READING INACCURATELY ERRATIC. THIS COMPLAINT WAS CLASSIFIED BASED ON INFORMATION OBTAINED BY THE CUSTOMER CARE AGENT (CCA) DURING THE INITIAL CALL AND ADDITIONAL INFORMATION OBTAINED BY REVIEW OF THE CALL BY A MEDICAL SURVEILLANCE SPECIALIST. THE ALLEGED ISSUE BEGAN ON (B)(6) 2025. THE PATIENT REPORTED RECEIVING READINGS OF "132MG/DL" AND "167MG/DL" WITH LESS THAN 20 MINUTES BETWEEN RESULTS WITH THE SUBJECT DEVICE. THE PATIENT ALSO REPORTED RECEIVING CONSISTENTLY HIGH READINGS COMPARED TO HER FEELINGS AND DEXCOM G6 SENSOR. THE PATIENT MANAGES THEIR DIABETES USING AN INSULIN POD WHICH DELIVERS ONE-THIRD OF A UNIT OF INSULIN PER HOUR. AS A RESULT OF THE ALLEGED ISSUE, THE PATIENT INCREASED THEIR DOSE OF MEDICATION (INCREASED DOSE UNKNOWN). AFTER 3PM ON (B)(6) 2025, THE PATIENT BECAME UNCONSCIOUS. EMERGENCY SERVICES MEASURED THE PATIENT'S BLOOD GLUCOSE USING THEIR METER WHICH REVEALED THE PATIENT'S BLOOD GLUCOSE WAS "LOW". EMERGENCY SERVICES TREATED THE PATIENT WITH IV DEXTROSE. AT THE TIME OF TROUBLESHOOTING, THE CCA CONFIRMED THAT THE UNIT OF MEASURE WAS SET CORRECT

  Patient problems: Loss of consciousness

  MAUDE report 24617962 ↗
• InjuryMar 17, 2026Incorrect, Inadequate or Imprecise Result or Readings

  ON (B)(6) 2026, THE LAY USER/PATIENT CONTACTED LIFESCAN (LFS) USA, ALLEGING THAT THEIR ONETOUCH VERIO REFLECT METER WAS READING INACCURATELY ERRATIC. THIS COMPLAINT WAS CLASSIFIED BASED ON INFORMATION OBTAINED BY THE CUSTOMER CARE AGENT (CCA), DURING THE INITIAL CALL AND ADDITIONAL INFORMATION OBTAINED BY REVIEW OF THE CALL BY A MEDICAL SURVEILLANCE SPECIALIST. THE ALLEGED ISSUE BEGAN ON (B)(6) 2025. THE PATIENT REPORTED RECEIVING READINGS OF "132MG/DL" AND "167MG/DL" WITH LESS THAN 20 MINUTES BETWEEN RESULTS, WITH THE SUBJECT DEVICE. THE PATIENT ALSO REPORTED RECEIVING CONSISTENTLY HIGH READINGS COMPARED TO HER FEELINGS AND DEXCOM G6 SENSOR. THE PATIENT MANAGES THEIR DIABETES USING AN INSULIN POD WHICH DELIVERS ONE-THIRD OF A UNIT OF INSULIN PER HOUR. AS A RESULT OF THE ALLEGED ISSUE, THE PATIENT INCREASED THEIR DOSE OF MEDICATION (INCREASED DOSE UNKNOWN). AFTER 3PM ON (B)(6) 2025, THE PATIENT BECAME UNCONSCIOUS. EMERGENCY SERVICES MEASURED THE PATIENT'S BLOOD GLUCOSE USING THEIR METER WHICH REVEALED THE PATIENT'S BLOOD GLUCOSE WAS "LOW". EMERGENCY SERVICES TREATED THE PATIENT WITH IV DEXTROSE. AT THE TIME OF TROUBLESHOOTING, THE CCA CONFIRMED THAT THE UNIT OF MEASURE WAS SET CORR

  Patient problems: Loss of consciousness

  MAUDE report 24617810 ↗
• InjuryMar 13, 2026Incorrect, Inadequate or Imprecise Result or Readings

  ON 21 FEB 2026, THE LAY USER/PATIENT CONTACTED LIFESCAN (LFS) USA ALLEGING THAT THEIR ONETOUCH VERIO REFLECT METER WAS READING INACCURATELY ERRATIC. THIS COMPLAINT WAS CLASSIFIED BASED ON INFORMATION OBTAINED BY THE CUSTOMER CARE AGENT (CCA) DURING THE INITIAL CALL AND ADDITIONAL INFORMATION OBTAINED BY REVIEW OF THE CALL BY A MEDICAL SURVEILLANCE SPECIALIST. THE ALLEGED ISSUE BEGAN ON 20 NOV 2025. THE PATIENT REPORTED RECEIVING READINGS OF "132MG/DL" AND "167MG/DL" WITH LESS THAN 20 MINUTES BETWEEN RESULTS WITH THE SUBJECT DEVICE. THE PATIENT ALSO REPORTED RECEIVING CONSISTENTLY HIGH READINGS COMPARED TO HER FEELINGS AND DEXCOM G6 SENSOR. THE PATIENT MANAGES THEIR DIABETES USING AN INSULIN POD WHICH DELIVERS ONE-THIRD OF A UNIT OF INSULIN PER HOUR. AS A RESULT OF THE ALLEGED ISSUE, THE PATIENT INCREASED THEIR DOSE OF MEDICATION (INCREASED DOSE UNKNOWN). AFTER 3PM ON (B)(6) 2025, THE PATIENT BECAME UNCONSCIOUS. EMERGENCY SERVICES MEASURED THE PATIENT'S BLOOD GLUCOSE USING THEIR METER WHICH REVEALED THE PATIENT'S BLOOD GLUCOSE WAS "LOW". EMERGENCY SERVICES TREATED THE PATIENT WITH IV DEXTROSE. AT THE TIME OF TROUBLESHOOTING, THE CCA CONFIRMED THAT THE UNIT OF MEASURE WAS SET CORRECT

  Patient problems: Loss of consciousness

  MAUDE report 24597635 ↗