Dexcom Follow App for iOS SW10497Recalls & reported problems
Dexcom, Inc. · US Dexcom Follow App for iOS, (mg/dL), v4 · Class 2
Data updated Oct 18, 2026 from official FDA records · Editorial policy
Quick summary
The Dexcom Follow app for iOS is a phone app that shows glucose readings from a Dexcom continuous glucose monitor for a person following along remotely. The 35 reports mostly describe the app failing to sound alarms or send alerts and notification settings not working, along with the app crashing or shutting down unexpectedly. There are no deaths and no injuries reported, and no recalls name this app. Reports have dropped noticeably, from 27 in the previous 12 months to 8 in the most recent 12 months.
AI-generated from the FDA records on this page and checked automatically against the numbers below. Read the details before relying on it.
- Adverse event reports
- 35
- Deaths reported
- 0
- Injuries reported
- 0
- Recalls naming it
- 0
Summary
The FDA's MAUDE database contains 35 adverse event reports that list this exact device (DI 00386270001931), received between Jun 12, 2025 and Nov 20, 2025 — classified as 35 malfunctions.
The most frequently reported specific device problem is “No Audible Alarm” (18 reports).
Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. What reports can and can't tell you · How this data works · Data updated Oct 18, 2026.
Reports received per month
Most reported problems
Device problems
- No Audible Alarm18
- Defective Alarm6
- Unintended Application Program Shut Down6
- Appropriate Device Problem Term/Code Not Available3
- Display or Visual Feedback Problem3
- Operating System Version or Upgrade Problem2
- Wireless Communication Problem1
Patient problems
- No Clinical Signs, Symptoms or Conditions35
Recent adverse event reports
The 25 most recent of 35 reports, in the reporter's own words as published by the FDA.
MalfunctionNov 20, 2025Appropriate Device Problem Term/Code Not Available; Appropriate Device Problem Term/Code Not Available
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS ISSUE OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23607097 ↗MalfunctionNov 19, 2025No Audible Alarm; No Audible Alarm
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS ISSUE OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23594862 ↗MalfunctionNov 17, 2025No Audible Alarm; No Audible Alarm
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS ISSUE OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23569607 ↗MalfunctionNov 13, 2025Unintended Application Program Shut Down; Unintended Application Program Shut Down
IT WAS REPORTED THAT A DEXCOM APP CRASH OCCURRED. DATA WAS EVALUATED AND THE ALLEGATION WAS CONFIRMED. THE PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23549213 ↗MalfunctionNov 7, 2025Defective Alarm; Defective Alarm
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS ISSUE OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23497495 ↗MalfunctionNov 7, 2025Defective Alarm; Defective Alarm
SUBSEQUENT TO THE INITIAL MDR, IT WAS DETERMINED THAT A REPORT WAS SUBMITTED IN ERROR. UPON FURTHER REVIEW, IT WAS DETERMINED THAT THE PATIENT ALLEGATION DOES NOT MEET THE CRITERIA OF A REPORTABLE EVENT.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23496018 ↗MalfunctionNov 6, 2025No Audible Alarm; No Audible Alarm
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS ISSUE OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23490900 ↗MalfunctionNov 3, 2025No Audible Alarm; No Audible Alarm
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS ISSUE OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23453112 ↗MalfunctionOct 27, 2025No Audible Alarm; No Audible Alarm
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS ISSUE OCCURRED. DATA HAS BEEN RECEIVED BUT IS PENDING EVALUATION. A FOLLOW UP REPORT WILL BE SUBMITTED UPON COMPLETION. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23389381 ↗MalfunctionOct 22, 2025No Audible Alarm; No Audible Alarm
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS ISSUE OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23359785 ↗MalfunctionOct 22, 2025Appropriate Device Problem Term/Code Not Available; Appropriate Device Problem Term/Code Not Available
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS ISSUE OCCURRED. DATA HAS BEEN RECEIVED BUT IS PENDING EVALUATION. A FOLLOW UP REPORT WILL BE SUBMITTED UPON COMPLETION. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23357013 ↗MalfunctionOct 21, 2025No Audible Alarm; Display or Visual Feedback Problem; No Audible Alarm; Display or Visual Feedback Problem
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS OCCURRED. PERFORMANCE DATA WAS REVIEWED. THE ALLEGATION WAS UNDETERMINED VIA DATA. HOWEVER, IT WAS FOUND THAT EGVS NOT UPDATING ISSUE OCCURRED WITHIN THE INVESTIGATION WINDOW. THE PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23352009 ↗MalfunctionOct 21, 2025No Audible Alarm; No Audible Alarm
SUBSEQUENT TO THE INITIAL MDR, IT WAS DETERMINED THAT A REPORT WAS SUBMITTED IN ERROR. CUSTOMER ADVOCACY. COMPLAINT IS NOT REPORTABLE PER CORPFT-140202
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23351452 ↗MalfunctionOct 21, 2025No Audible Alarm; No Audible Alarm
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS ISSUE OCCURRED. DATA HAS BEEN RECEIVED BUT IS PENDING EVALUATION. A FOLLOW UP REPORT WILL BE SUBMITTED UPON COMPLETION. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23350965 ↗MalfunctionOct 21, 2025No Audible Alarm; Unintended Application Program Shut Down; No Audible Alarm; Unintended Application Program Shut Down
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS ISSUE OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23347909 ↗MalfunctionOct 20, 2025Defective Alarm; Defective Alarm
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS ISSUE OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23336717 ↗MalfunctionOct 17, 2025No Audible Alarm; No Audible Alarm
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS ISSUE OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23328387 ↗MalfunctionOct 15, 2025Operating System Version or Upgrade Problem; Operating System Version or Upgrade Problem
IT WAS REPORTED THAT CGM APP AND OS INCOMPATIBLE DUE TO UNSUPPORTED OS ON SMART DEVICE OCCURRED. DATA WAS RECEIVED BUT WILL NOT BE INVESTIGATED AS IT WILL NOT CONFIRM THE ALLEGATION OR DETERMINE A PROBABLE CAUSE. THE ALLEGATION WAS UNDETERMINED. THE PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23303426 ↗MalfunctionOct 15, 2025No Audible Alarm; No Audible Alarm
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS ISSUE OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23292800 ↗MalfunctionSep 17, 2025No Audible Alarm; No Audible Alarm
SUBSEQUENT TO THE INITIAL MDR, IT WAS DETERMINED THAT A REPORT WAS SUBMITTED IN ERROR. UPON FURTHER REVIEW, IT WAS DETERMINED THAT THE PATIENT ALLEGATION DOES NOT MEET THE CRITERIA OF A REPORTABLE EVENT.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23074851 ↗MalfunctionSep 16, 2025Unintended Application Program Shut Down; Unintended Application Program Shut Down
IT WAS REPORTED THAT A DEXCOM APP CRASH OCCURRED. NO DATA OR PRODUCT WAS PROVIDED FOR EVALUATION. THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23062098 ↗MalfunctionSep 12, 2025Defective Alarm; No Audible Alarm; Defective Alarm; No Audible Alarm
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS OCCURRED. PERFORMANCE DATA WAS REVIEWED. THE ALLEGATION WAS UNDETERMINED VIA DATA. HOWEVER, IT WAS FOUND THAT EGVS NOT UPDATING ISSUE OCCURRED WITHIN THE INVESTIGATION WINDOW. THE PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23045155 ↗MalfunctionSep 11, 2025No Audible Alarm; No Audible Alarm
IT WAS REPORTED THAT AN ALERT/NOTIFICATION SETTINGS ISSUE OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23026885 ↗MalfunctionSep 9, 2025No Audible Alarm; No Audible Alarm
SUBSEQUENT TO THE INITIAL MDR, IT WAS DETERMINED THAT A REPORT WAS SUBMITTED IN ERROR. UPON FURTHER REVIEW, IT WAS DETERMINED THAT THE PATIENT ALLEGATION DOES NOT MEET THE CRITERIA OF A REPORTABLE EVENT.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23011485 ↗MalfunctionSep 9, 2025Unintended Application Program Shut Down; Unintended Application Program Shut Down
IT WAS REPORTED THAT A DEXCOM APP CRASH OCCURRED. NO DATA OR PRODUCT WAS PROVIDED FOR EVALUATION. THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 23011288 ↗
Other Continuous Glucose Monitor Secondary Display devices
- t:connect Mobile Application (iOS) 1004128Tandem Diabetes Care, Inc. · Continuous Glucose Monitor Secondary Display1 recall0 reports
- Dexcom Follow 5 Android Mobile SW14256Dexcom, Inc. · Continuous Glucose Monitor Secondary Display7 reports
- Dexcom Follow App for Android SW10583Dexcom, Inc. · Continuous Glucose Monitor Secondary Display6 reports
- LibreLinkUp 72154-01Abbott Diabetes Care Inc · Continuous glucose monitor secondary display4 reports
- t:connect Mobile Application, Mobile Bolus Enabled (iOS) 1007111Tandem Diabetes Care, Inc. · Continuous Glucose Monitor Secondary Display3 reports
- Dexcom Follow 5 iOS Mobile SW14255Dexcom, Inc. · Continuous Glucose Monitor Secondary Display2 reports
- t:connect Mobile Application (Android) 1004127Tandem Diabetes Care, Inc. · Continuous Glucose Monitor Secondary Display1 report
Sources and updates
- Device record: FDA GUDID, file dated Oct 13, 2026 · View this device in AccessGUDID ↗
- Adverse event reports: FDA MAUDE, file dated Oct 14, 2026 · each report above links to its original FDA record
- Recalls: FDA Medical Device Recalls, file dated Oct 16, 2026
- Page last rebuilt: Oct 18, 2026. Data downloaded through openFDA, which notes it is not validated for clinical or regulatory use.
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