ook snow FL36 ook snow (REF FL36)Recalls & reported problems

Summary

The FDA's MAUDE database contains 25 adverse event reports that list this exact device (DI 00670482000067), received between Oct 18, 2017 and Jan 7, 2026 — classified as 13 injuries, 12 malfunctions.

The most frequently reported specific device problem is “Mechanical Problem” (5 reports).

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. How this data works · Data updated Oct 13, 2026.

Most reported problems

Recent adverse event reports

The 25 most recent of 25 reports, in the reporter's own words as published by the FDA.

• MalfunctionJan 7, 2026Mechanical Problem

  IT WAS REPORTED THAT BOTH FOOT END CASTERS OF A HOSPITAL BED WERE ALLEGEDLY NOT LOCKING WHEN THE BRAKE IS APPLIED. NO INJURIES WERE REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23994216 ↗
• MalfunctionApr 23, 2025Communication or Transmission Problem; Communication or Transmission Problem

  THE CUSTOMER CONTACTED THE MANUFACTURER'S TECHNICAL SERVICE TO REPORT THAT THE NURSE CALL STATION DOES NOT ACTIVATE WHEN THE BED EXIT ALARM IS TRIGGERED, ALTHOUGH IT RINGS LOCALLY. ADDITIONALLY, HE NOTED THAT THE BED LIGHTS DO NOT TURN ON WHEN THE ALARM IS ACTIVATED. THERE WAS NO PATIENT INVOLVEMENT.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 21895685 ↗
• MalfunctionDec 8, 2021Break; Defective Component; Break; Defective Component

  USER CONTACTED TECHNICAL SERVICE OF MANUFACTURER TO REPORT ABOUT A BED WITH BRAKE ISSUE. HE MENTIONED THAT WHILE THE BRAKES ARE APPLIED, THE CASTERS MAKE POPPING SOUND WHEN APPLYING A PUSHING FORCE ON THE BED. THERE WAS NO PATIENT INVOLVEMENT AND NO ADVERSE CONSEQUENCE WAS REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 12959696 ↗
• InjuryNov 19, 2021Material Split, Cut or Torn; Material Split, Cut or Torn

  USER CONTACTED THE TECHNICAL SERVICE DEPARTMENT OF THE MANUFACTURER MENTIONING THAT A SIDERAIL ARM COVER, AT THE RIGHT HEAD OF THE BED, WAS BROKEN. IT WAS FURTHER REPORTED THAT A PATIENT WHILE EXITING THE BED, SCRATCHED HER SKIN ON THE DAMAGED COMPONENT.

  Patient problems: Abrasion

  MAUDE report 12843748 ↗
• InjuryNov 7, 2019Use of Device Problem; Use of Device Problem

  SERVICE DEPARTMENT WAS CONTACTED FOR AN INTEGRATED BED EXIT DETECTION SYSTEM ALLEGEDLY NOT OPERATING ADEQUATLY IN LOWER POSITION. USER REPORTS THAT THERE IS A DELAY IN THE ALARM FOR DETECTION OF THE PATIENT EXITING THE BED WHEN BED SLEEP SURFACE IS LOWERED.

  Patient problems: No Known Impact Or Consequence To Patient

  MAUDE report 9292758 ↗
• InjuryMay 22, 2019Use of Device Problem; Use of Device Problem

  A CALL WAS RECEIVED FOR A BED THAT WAS ALLEGEDLY NOT HAVING A PROPER LEVEL OF SENSITIVITY FOR DETECTION OF A PATIENT EXITING THE MEDICAL BED, DID NOT DETECT AND, DID NOT SIGNAL A PATIENT GETTING UP THE BED.

  Patient problems: No Consequences Or Impact To Patient

  MAUDE report 8632884 ↗
• MalfunctionDec 21, 2018Output Problem; Output Problem

  USER REPORTED THAT THE BED EXIT DETECTION SYSTEM ON A MEDICAL BED WAS NOT FUNCTIONING PROPERLY. THERE WAS NO ADVERSE CONSEQUENCE TO THE PATIENT.

  Patient problems: No Known Impact Or Consequence To Patient

  MAUDE report 8190028 ↗
• MalfunctionDec 20, 2018Mechanical Problem; Mechanical Problem

  IT WAS REPORTED THAT A MEDICAL BED WAS FOUND WITH A HILO ACTUATOR THAT DROPPED OFF ITS MOUNTING AXIS. THE RUE RING THAT SECURES THE CLEVIS PIN WAS MISSING. THERE WAS NO ADVERSE EVENT RELATED TO THE ISSUE.

  Patient problems: No Known Impact Or Consequence To Patient

  MAUDE report 8185459 ↗
• MalfunctionDec 17, 2018Device Damaged by Another Device; Device Damaged by Another Device

  USER REPORTS THAT BED EXIT DETECTION SYSTEM ON A MEDICAL BED DOES NOT WORK AS EXPECTED.

  Patient problems: No Known Impact Or Consequence To Patient

  MAUDE report 8169582 ↗
• MalfunctionDec 13, 2018Calibration Problem; Calibration Problem

  SERVICE SUPPORT OF THE MANUFACTURER WAS CONTACTED FOR A BED EXIT DETECTION SYSTEM ALLEGEDLY STAYING ARMED AFTER PATIENT HAD EXITED THE BED. THERE WAS NO INJURY TO THE PATIENT OR ANY FURTHER ISSUE.

  Patient problems: No Known Impact Or Consequence To Patient

  MAUDE report 8162038 ↗
• MalfunctionDec 7, 2018Calibration Problem; Calibration Problem

  MANUFACTURER WAS CONTACTED BY USER FOR ASSISTANCE WITH A BED EXIT DETECTION SYSTEM THAT WAS NOT OPERATING PROPERLY. THERE WAS NO PATIENT INVOLVED, NO INCIDENT.

  Patient problems: No Patient Involvement

  MAUDE report 8143891 ↗
• MalfunctionNov 9, 2018Mechanical Problem; Mechanical Problem

  SERVICE CALL WAS PLACED FOR A MEDICAL BED EXIT DETECTION SYSTEM NOT FUNCTIONING AS EXPECTED. THERE WAS NO PATIENT FALL OR FURTHER ADVERSE EVENT ASSOCIATED WITH THE ISSUE.

  Patient problems: No Known Impact Or Consequence To Patient

  MAUDE report 8056138 ↗
• MalfunctionNov 8, 2018Mechanical Problem; Use of Device Problem; Mechanical Problem; Use of Device Problem

  SERVICE CALL WAS PLACED FOR A MEDICAL BED EXIT DETECTION SYSTEM ARMING SPORADICALLY WHEN PATIENT RETURNS IN BED. THERE WAS NO PATIENT FALL OR FURTHER ADVERSE EVENT ASSOCIATED WITH THE DETECTION SYSTEM.

  Patient problems: No Known Impact Or Consequence To Patient

  MAUDE report 8053209 ↗
• MalfunctionNov 7, 2018Mechanical Problem; Mechanical Problem

  SERVICE CALL WAS PLACED FOR A MEDICAL BED NOT DETECTING CORRECTLY A PATIENT EXITING BED WHILE DETECTION SYSTEM WAS ACTIVATED. THERE WAS NO PATIENT FALL OR FURTHER ADVERSE EVENT ASSOCIATED WITH THE DETECTION SYSTEM.

  Patient problems: No Known Impact Or Consequence To Patient

  MAUDE report 8047796 ↗
• InjuryAug 17, 2018Use of Device Problem; Use of Device Problem

  IT WAS REPORTED THAT A PATIENT FELT AFTER EXITING HOSPITAL BED. IT IS ALLEGED THAT BED EXIT DETECTION SYSTEM DID NOT INDICATED THAT PATIENT WAS MOVING OUT OF BED.

  Patient problems: Fall

  MAUDE report 7792630 ↗
• InjuryMay 18, 2018Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  MANUFACTURER WAS INFORMED OF A PATIENT FALL AFTER SHE EXITED A MEDICAL BED. THE PATIENT WAS NOT INJURED AS A RESULT OF THE FALL.

  Patient problems: Fall

  MAUDE report 7525974 ↗
• InjuryApr 12, 2018Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  WHILE AT ESTABLISHMENT FOR BED EXIT SYSTEM VERIFICATION ON A OOK SNOW MEDICAL BED, SERVICE TECHNICIAN FROM THE MANUFACTURER WAS INFORMED OF A PATIENT FALL THAT OCCURED WEEKS BEFORE THE SERVICE VISIT. SITE CONFIRMED THERE WERE NO INJURY BUT NOT FURTHER DETAILS COULD BE CONFIRMED.

  Patient problems: Fall

  MAUDE report 7427168 ↗
• InjuryMar 14, 2018Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  WHILE AT ESTABLISHMENT, A PATIENT FALL OFF OF A OOK SNOW MEDICAL BED WAS ALLEGED BY USER SITE TO THE MANUFACTURER. USER RELATED THE INCIDENT TO A USE ERROR, MENTIONED THAT STAFF WAS RE-TRAINED, MAINTENANCE CONFIRMED THERE WAS NO MALFUNCTION OF THE DEVICE.

  Patient problems: Fall

  MAUDE report 7338772 ↗
• InjuryMar 14, 2018Failure to Zero; Failure to Zero

  WHILE IN COMMUNICATION WITH ESTABLISHMENT FOR SERVICE PARTS, THE MANUFACTURER WAS INFORMED THAT A PATIENT GOT UP [OF A OOK SNOW BED ] AND THE ALARM DID NOT WENT OFF. IT WAS ALLEGED THAT THE PATIENT DID FALL AS A RESULT.

  Patient problems: Fall

  MAUDE report 7337624 ↗
• InjuryFeb 27, 2018Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  MANUFACTURER WAS INFORMED OF A PATIENT FALL WHEN USER FACILITY CALLED THE SALES REPRESENTATIVE ALLEGING AN ISSUE RELATED TO THE BED EXIT DETECTION SYSTEM. THERE WAS NO INJURY OR ADVERSE CONSEQUENCE TO THE PATIENT. VERIFICATION OF THE DEVICE AT USER SITE WAS MADE BY THE MANUFACTURER. ALL 3 DETECTION ZONES WERE TESTED AND FOUND CONFORM; WORKING TO SPECIFICATION IN FLAT OR 30° ANGLE. FURTHER VERIFICATIONS DEMONSTRATED THAT A CALIBRATION WAS NOT TOTALLY COMPLETED BY THE USER SITE. IT WAS DETERMINED THAT IT WAS NOT A SINGLE FAULT RELATED TO THE DEVICE THAT CAUSED THE INCIDENT; A USE ERROR WAS IDENTIFIED AS THE MOST PROBABLE CAUSE.

  Patient problems: Fall

  MAUDE report 7301245 ↗
• InjuryFeb 8, 2018Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  WHILE INQUIRING TO THE MANUFACTURER'S SALES REPRESENTATIVE ON THE MINIMUM PATIENT WEIGHT FOR BED EXIT SYSTEM FUNCTIONALITY, A USER ALLEGED A PATIENT FALL. THE MANUFACTURER WAS FURTHER INFORMED THAT THE FEMALE PATIENT WAS FOUND OUT OF BED, THE DETECTION SYSTEM HAD NOT SIGNALED THE BED EXITING. THERE WERE NO INJURY OR CONSEQUENCES TO THE PATIENT.

  Patient problems: Fall

  MAUDE report 7253043 ↗
• InjuryDec 20, 2017Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  A PATIENT FALL WAS REPORTED TO THE MANUFACTURER WHEN USER PLACED A CALL FOR TECHNICAL VERIFICATIONS RELATIVE TO THE PRODUCT. VERIFICATIONS CONFIRMED THE BED WAS PERFORMING TO SPECIFICATIONS. THE ESTABLISHMENT NURSE CALL SYSTEM DOES NOT DISCRIMINATE THE PRIORITY OF SIGNAL BETWEEN THE CALLING BELL AND THE DETECTION SYSTEM; THE BED EXIT ALARM WAS TAKEN AS CALL BELL AND THE BED EXITING RESULTED IN A FALL. THERE WERE NO CONSEQUENCE REQUIRING A MEDICAL INTERVENTION FOR THE PATIENT.

  Patient problems: Fall

  MAUDE report 7135664 ↗
• InjuryNov 29, 2017Calibration Error; Device Slipped; Device Misassembled During Manufacturing /Shipping; Calibration Error; Device Slipped; Device Misassembled During Manufacturing /Shipping

  TECHNICAL SERVICE REPRESENTATIVE OF THE MANUFACTURER, WHILE AT CUSTOMER SITE FOR VERIFICATION OF DETECTION SYSTEM SENSITIVITY AND SYMMETRY, WAS REPORTED A PATIENT FALL. THE MAINTENANCE MANAGER ALLEGED THAT A PATIENT FELT AFTER EXITING THE BED WHILE THE BED DETECTION SYSTEM WAS ARMED. IT WAS FURTHER REPORTED BY HEALTHCARE PROFESSIONAL THAT BED EXIT SYSTEM WAS IN ALARM WHEN THEY ARRIVED, THAT THE COMMUNICATION RELAYS TAKES BETWEEN 15 TO 22 SECONDS AND THAT THERE WERE NO INJURY ASSOCIATED WITH THE PATIENT FALL.

  Patient problems: Fall

  MAUDE report 7067892 ↗
• MalfunctionNov 1, 2017Human-Device Interface Problem; Human-Device Interface Problem

  IT WAS ALLEGED BY A USER THAT 3 PATIENT FALL TOOK PLACE, IN THE WEEKS BEFORE THE ALLEGATION, WHILE USING THE OOK SNOW MEDICAL BED. ONE OF THE FALL MAY HAVE RESULTED IN A FRACTURE.

  Patient problems: Fall

  MAUDE report 6994766 ↗
• InjuryOct 18, 2017Use of Device Problem; Use of Device Problem

  IT WAS REPORTED THAT A PATIENT WAS BEING RESTRAINT IN BED WITH HEAD AND FOOT SIDERAILS RAISED UP, THAT THE PATIENT WAS ABLE TO GET OUT OF THE BED THROUGH A SPACE AT THE FOOT END OF THE BED, THAT PATIENT TOOK A WALKER, WALKED AND FELL. IT WAS REPORTED THAT THE STAFF WAS NOT USING THE BED EXIT MONITORING SYSTEM AS THE SIDERAILS ARE SEEN AND USED AS RESTRAINT IN THEIR PROTOCOL.

  Patient problems: Fall

  MAUDE report 6959511 ↗