Patient Information Center iX (REF 866389)Recalls & reported problems

Summary

The FDA's MAUDE database contains 81 adverse event reports that list this exact device (DI 00884838086715), received between Apr 29, 2019 and Sep 21, 2026 — classified as 12 deaths, 7 injuries, 62 malfunctions.

The most frequently reported specific device problem is “Device Alarm System” (26 reports).

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. What reports can and can't tell you · How this data works · Data updated Oct 18, 2026.

Most reported problems

Recent adverse event reports

The 25 most recent of 81 reports, in the reporter's own words as published by the FDA.

• MalfunctionSep 21, 2026Device Alarm System

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50846093 ↗
• MalfunctionSep 5, 2026Defective Alarm

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50625030 ↗
• InjuryAug 14, 2026Defective Alarm

  Patient problems: Insufficient Information

  MAUDE report 50254963 ↗
• MalfunctionAug 4, 2026Communication or Transmission Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50126431 ↗
• MalfunctionJul 14, 2026No Audible Alarm

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25813429 ↗
• MalfunctionMay 12, 2026Wireless Communication Problem

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX INDICATING THAT THE ENTIRE HOSPITAL LOST CENTRAL MONITORING; UNITS ARE IN LOCAL MODE AND SECTORS SHOW BLANK WITH NO PATIENT DATA. THE DEVICE WAS IN USE ON PATIENT AT TIME OF EVENT; THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25148990 ↗
• MalfunctionApr 28, 2026Device Alarm System

  PHILIPS RECEIVED A COMPLAINT ON A PATIENT INFORMATION CENTER IX INDICATING THAT THE MONITOR IS NOT ALARMING AS EXPECTED FOR PREMATURE VENTRICULAR CONTRACTIONS (PVC). THE DEVICE WAS IN USE ON A PATIENT AT TIME OF EVENT, THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25016202 ↗
• DeathMar 6, 2026Device Alarm System; Adverse Event Without Identified Device or Use Problem

  IT WAS REPORTED THERE WAS A PATIENT DATA PROBLEM, SO THE CUSTOMER REQUESTED DATA RECOVERY FOLLOWING THE PATIENT'S DEATH. THE PATIENT WAS ON TELEMETRY FOR AN UNKNOWN CONDITION AT THE TIME OF THE EVENT. THE CUSTOMER INDICATED THERE WAS NO ALLEGATION OF MALFUNCTION AND THE AUDIT LOGS WERE REVIEWED, REVEALING THERE WAS NO DEVICE ISSUE NOTED WITH TELEMETRY OR THE CENTRAL STATION. ALL ALARMS WERE TRIGGERED AS EXPECTED. THE CAUSE OF DEATH WAS NOT PROVIDED. THE DEVICE WAS IN USE ON A PATIENT AT THE TIME OF THE EVENT.

  Patient problems: Insufficient Information

  MAUDE report 24533941 ↗
• MalfunctionJan 8, 2026No Audible Alarm

  IT WAS REPORTED THAT THE DEVICE SPEAKER IS NOT WORKING ON ONE OF THE REMOTE NURSE STATIONS IS NOT WORKING. ALARMS ARE STILL VISIBLE BUT UNABLE TO HEAR. THE DEVICE WAS IN CLINICAL USE. THERE WAS NO REPORT OF PATIENT OR USER HARM.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 24004039 ↗
• DeathNov 21, 2025Defective Alarm; Defective Alarm

  IT WAS REPORTED THE MONITOR DID NOT GENERATE AN ALARM WHEN THE PATIENT WENT INTO CARDIAC ARREST. THIS EMERGENCY DEPARTMENT PATIENT WITH A COMPLEX MEDICAL HISTORY THAT INCLUDED DRUG AND ALCOHOL DEPENDENCY ALONG WITH MENTAL ILLNESS, WAS FOUND COLLAPSED AND PARTIALLY RESPONSIVE ON THE STREET FOLLOWING A DRUG RELAPSE. AT THE TIME OF ADMISSION, THE URINE TOXICOLOGY SCREEN REVEALED THE PRESENCE OF COCAINE AND BENZODIAZEPINES. THE PATIENT WAS STABILIZED AND ADMITTED AT 4:00AM. AT 4:45AM, THE PATIENT WAS DISCOVERED COLLAPSED AND UNRESPONSIVE IN THE EMERGENCY BAY AND FOUND TO BE IN CARDIAC ARREST. THE EVENT WAS NOT MONITORED AS SHE HAD BECOME DISCONNECTED FROM ECG, WHICH IS CONSISTENT WITH EARLIER ATTEMPTS TO REMOVE ECG LEADS DUE TO CONFUSION AND AGITATION. THE DISCONNECTION OF THE LEADS WAS NOT NOTICED BY STAFF AS THEY WERE ATTENDING ANOTHER PATIENT EMERGENTLY AT THE SAME TIME. AFTER CARDIAC ARREST WAS DIAGNOSED, THE PATIENT WAS RESUSCITATED WITH A RETURN TO SPONTANEOUS CIRCULATION BUT REMAINED PROFOUNDLY UNCONSCIOUS. THE CARDIAC ARREST RESULTED IN AN IRREVERSIBLE HYPOXIC BRAIN INJURY AND THE PATIENT DID NOT REGAIN NEUROLOGICAL FUNCTION. AFTER NINE DAYS OF OBSERVATION, FAMILY CONSENTED TO

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23623384 ↗
• MalfunctionNov 18, 2025Defective Alarm; Defective Alarm

  PHILIPS RECEIVED A COMPLAINT ON A PATIENT INFORMATION CENTER IX (PIC IX) INDICATING THAT BED-TO-BED ALARM VIEW RANDOMLY STOPS WORKING. A PHILIPS REMOTE SERVICE ENGINEER (RSE) CONTACTED THE CUSTOMER BIOMEDICAL ENGINEER (BIOMED). IT WAS INDICATED THAT THIS ISSUE WAS CAUSED FROM CONNECTION INDICATION (CI) AND ALARM REFLECTION SERVICE BEING HOSTED ON THE SAME PIC IX. THE FIX WAS RESTARTING THAT PICIX WHICH MOVED THE SERVICES BACK ON SEPARATE PIC IX¿S TO SEPARATE THE LOAD. THE LAST TWO TIMES THIS HAS OCCURRED HAS ONLY BEEN ABOUT TWO WEEKS APART FROM TODAY (B)(6) 2025). THE RSE ADVISED THAT THE CUSTOMER INFORMATION TECHNOLOGY (IT) DEPARTMENT MAY BE BLOCKING MULTICAST TRAFFIC. THE RSE ASKED THE CUSTOMER TO CALL BACK WHEN IT HAPPENS AGAIN SO THE RSE CAN LOG INTO THE SYSTEM FOR FURTHER INVESTIGATION. THE DEVICE WAS IN CLINICAL USE AT THE TIME THE ISSUE WAS DISCOVERED. THERE WAS NO ADVERSE EVENT OR PATIENT HARM REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23584936 ↗
• MalfunctionOct 15, 2025Defective Alarm; Defective Alarm

  IT WAS REPORTED THAT THE PATIENT INFORMATION CENTER IX (PIC IX) PULSET ALARMS ARE NOT AVAILABLE, WHEN MONITORING ECG AND SPO2T ON THE MX40 AND A LEADS OFF CONDITION OCCURS. THE CUSTOMER WANTS TO KNOW WHY THIS HAPPENS. THE DEVICE WAS IN USE. THERE WAS NO REPORT OF PATIENT OR USER HARM.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23299209 ↗
• MalfunctionOct 15, 2025Communication or Transmission Problem; Wireless Communication Problem; Communication or Transmission Problem; Wireless Communication Problem

  IT WAS REPORTED ALL MONITORS WERE NO LONGER DISPLAYED WITH INOPERATIVE MESSAGES APPEARING ON THE SCREEN "LAN NOT SUPPORTED" AND "NO DATA MONITOR". THE DEVICE WAS IN USE ON A PATIENT AT THE TIME OF THE EVENT, THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23296413 ↗
• MalfunctionJul 28, 2025No Audible Alarm; No Audible Alarm

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX INDICATING THAT RANDOM ROOMS ARE NOT GETTING THE AUDIO ALARMS ALTHOUGH THE VISUAL ALARM WAS DISPLAYED. THE DEVICE WAS IN USE ON PATIENT AT TIME OF EVENT, THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22629995 ↗
• MalfunctionJul 24, 2025No Audible Alarm; No Audible Alarm

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX INDICATING THAT THE SURVEILLANCE (CCU-SURV1-WPT060) HAS NO AUDIO AFTER A RECENT SW/HW UPGRADE BY THEIR TC. THE DEVICE WAS IN CLINICAL USE AT TIME OF EVENT, NO ADVERSE EVENT.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22592730 ↗
• MalfunctionJul 11, 2025Defective Alarm; Defective Alarm

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX (PIC IX) INDICATING THAT HAT THE ALARM REFLECTION FOR BED-TO-BED OVERVIEW IS NOT FUNCTIONING AT THE MX750S ASSIGNED TO NICUSVR1. THE DEVICE WAS IN CLINICAL USE ON A PATIENT AT THE TIME OF THE EVENT. THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22480049 ↗
• MalfunctionJun 19, 2025No Audible Alarm; No Audible Alarm

  IT WAS REPORTED THAT NICU CENTRAL DOES NOT HAVE SOUND. THE DEVICE WAS IN USE ON A PATIENT AT THE TIME OF THE EVENT. THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22288923 ↗
• MalfunctionNov 20, 2024Wireless Communication Problem; Wireless Communication Problem

  IT WAS REPORTED THAT THERE WAS A HOSPITAL WIDE LOSS OF PATIENT MONITORING FOR THE PATIENT INFORMATION CENTER IX SYSTEM. THE DEVICE WAS IN CLINICAL USE AT THE TIME OF THE EVENT. NO ADVERSE EVENT OR PATIENT HARM WAS REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 20735028 ↗
• MalfunctionOct 15, 2024Defective Alarm; Defective Alarm

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX INDICATING THE SYSTEM DID NOT TRIGGER A VTACH ALARM. THE DEVICE WAS IN USE MONITORING A PATIENT AT THE TIME OF THE EVENT. NO ADVERSE EVENT INVOLVING A PATIENT OR USER WAS REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 20450902 ↗
• InjurySep 23, 2024Defective Alarm; Defective Alarm

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX SYSTEM INDICATING THAT THE MONITOR DISPLAYED THE PATIENT'S RHYTHM AS NO BEAT DETECTED FOR 16 SECONDS BUT THE MONITOR GENERATED A YELLOW PAUSE ALARM INSTEAD OF A RED ASYSTOLE. THE PATIENT'S CONDITION WARRANTED ESCALATION IN CARE, SO THE PATIENT WAS TRANSFERRED TO ANOTHER HOSPITAL. THE DEVICE WAS NOT IN USE MONITORING A PATIENT AT THE TIME OF THE EVENT. NO ADVERSE EVENT INVOLVING A PATIENT OR USER WAS REPORTED.

  Patient problems: Insufficient Information

  MAUDE report 20280721 ↗
• DeathSep 5, 2024No Audible Alarm; No Audible Alarm

  IT WAS REPORTED THE ALARMS WERE SILENCED AT THE CENTRAL STATION WITHOUT CLINICIAN INPUT. NURSES INDICATED NO ONE AT THE CENTRAL STATION SILENCED THE ALARMS OR TOUCHED THE MOUSE, YET THE ALARMS AUTO-SILENCED, PER THE CUSTOMER. THE CUSTOMER'S ALARM CONFIGURATION WAS UNKNOWN AT THE TIME OF THIS ASSESSMENT. GOOD FAITH EFFORTS ARE ONGOING.

  Patient problems: Insufficient Information

  MAUDE report 20148688 ↗
• MalfunctionAug 2, 2024Defective Alarm; No Audible Prompt/Feedback; Defective Alarm; No Audible Prompt/Feedback

  IT WAS REPORTED THAT THEY DID NOT HEAR AN AUDIBLE ALARM. THE DEVICE WAS IN USE ON PATIENT AT TIME OF EVENT, THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 19893994 ↗
• MalfunctionJul 30, 2024Wireless Communication Problem; Wireless Communication Problem

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX (PIC IX) INDICATING THAT THE CENTRAL STATION (PIC IX) DID NOT RECOGNIZE THE TELEMETRIES. THE DEVICE WAS REPORTED TO NOT BE IN CLINICAL USE. NO OTHER CLINICAL INFORMATION OR MEDICAL INTERVENTION WAS REPORTED. HOWEVER, THE REPORT INFORMATION INDICATED THERE WAS PATIENT HARM.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 19865199 ↗
• DeathJun 18, 2024Adverse Event Without Identified Device or Use Problem; Adverse Event Without Identified Device or Use Problem

  IT WAS REPORTED THE CUSTOMER REQUESTED DATA FOLLOWING THE DEATH OF THE PATIENT AS THEY WANTED TO DETERMINE WHAT HAPPENED. THE PATIENT DIED IN THE EARLY HOURS OF (B)(6) 2024. NO OTHER CLINICAL INFORMATION OR MEDICAL INTERVENTION WAS REPORTED.

  Patient problems: Insufficient Information

  MAUDE report 19558568 ↗
• MalfunctionJun 5, 2024Wireless Communication Problem; Wireless Communication Problem

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX INDICATING THAT ALL HOSTS IN EVERY SECTOR HAVE THE NO DATA MONITORING INOP. THE DEVICE WAS IN USE ON PATIENT AT TIME OF EVENT, THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 19468948 ↗