Patient Information Center iX 4.5Recalls & reported problems

Summary

The FDA's MAUDE database contains 16 adverse event reports that list this exact device (DI 00884838127074), received between Dec 12, 2025 and Sep 17, 2026 — classified as 1 injury, 15 malfunctions.

The most frequently reported specific device problem is “No Audible Alarm” (4 reports).

1 FDA recall record name this device's identifier, 1 still open.

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. What reports can and can't tell you · How this data works · Data updated Oct 18, 2026.

Recalls naming this device

1. Dec 22, 2025Class IIOpen, Classified

   A recent software (SW) patch modifies Mobile Event Notification filter settings without providing any indication to the user when upgrading the system.

   Z-1156-2026 · Root cause: Software Design Change · Recall details · FDA record ↗

Most reported problems

Recent adverse event reports

The 16 most recent of 16 reports, in the reporter's own words as published by the FDA.

• MalfunctionSep 17, 2026Low Readings

  Philips received a complaint on a Patient Information Center iX indicating that the heartrate measurement for a patient was inaccurate (20-30 bpm). An MX40 was being used for ECG monitoring and when the accuracy was doubted, it was switched for an MP5; however, the heartrate was still low. Biomed tested both monitors and found both to be accurate. The patient was placed on an ECG cart for analysis, and the heartrate was found to be approximately 80 bpm. The device was in use on a patient at time of event, there was no adverse event reported.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50807601 ↗
• MalfunctionSep 1, 2026Application Program Freezes or Fails to Launch

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50548207 ↗
• MalfunctionAug 4, 2026Application Program Freezes or Fails to Launch

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50133776 ↗
• InjuryJun 18, 2026Insufficient Device Problem Information

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX INDICATING THAT THE CUSTOMER REQUESTED ASSISTANCE PRINTING OFF DATA FOLLOWING AN UNSPECIFIED PATIENT HARM EVENT. REMOTE SERVICE ASSISTED THE CUSTOMER IN LOCATING AND PRINTING THE REQUESTED DATA. BIOMED CLEARLY INDICATED THERE WAS A PATIENT HARM; HOWEVER, THERE WAS NO INFORMATION ON THE CAUSE OR IF IT WAS RELATED TO THE DEVICE.

  Patient problems: Insufficient Information

  MAUDE report 25552029 ↗
• MalfunctionApr 3, 2026Device Alarm System

  PHILIPS RECEIVED A COMPLAINT ON A PATIENT INFORMATION CENTER IX INDICATING THAT THE MONITOR IS NOT ALARMING AS EXPECTED FOR PVC. THE DEVICE WAS IN USE ON A PATIENT AT TIME OF EVENT, THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 24776783 ↗
• MalfunctionMar 31, 2026No Audible Alarm

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX INDICATING THAT THE SOUND AT THE OVERVIEW STATION IS NOT WORKING. THE VOLUME SETTING IS AT 10; SYSTEM NOT AUDIO ALARMING FOR SOUNDS ON THE MONITOR. THE DEVICE WAS IN USE ON A PATIENT AT TIME OF EVENT, THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 24746965 ↗
• MalfunctionMar 11, 2026Wireless Communication Problem

  PHILIPS RECEIVED A COMPLAINT ON A PATIENT INFORMATION CENTER IX INDICATING THAT ALL CENTRALS ARE IN LOCAL MODE. THE DEVICE WAS IN CLINICAL USE AT TIME OF EVENT, THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 24573491 ↗
• MalfunctionFeb 24, 2026No Audible Alarm

  IT WAS REPORTED THERE WAS NO MORE SOUND ON THE CENTRAL STATION SCREEN. THE DEVICE WAS NOT IN CLINICAL USE. THERE WAS NO REPORT OF PATIENT OR USER HARM.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 24426950 ↗
• MalfunctionFeb 16, 2026Wireless Communication Problem

  IT WAS REPORTED THAT NO WAVEFORMS ARE COMING IN TO THE CENTRAL MONITOR. THE DEVICE WAS REPORTED TO BE IN CLINICAL USE. NO ADVERSE EVENT TO THE PATIENT OR USER WAS REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 24356850 ↗
• MalfunctionFeb 16, 2026No Audible Alarm

  THE BIOMED REPORTED THAT THERE IS NO AUDIO ON THE CENTRAL STATION. THE DEVICE WAS REPORTED TO BE IN CLINICAL USE. NO ADVERSE EVENT TO THE PATIENT OR USER WAS REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 24343962 ↗
• MalfunctionJan 29, 2026No Audible Alarm

  PHILIPS RECEIVED A COMPLAINT ON A PATIENT INFORMATION CENTER IX INDICATING THAT THERE WAS NO SOUND. THE DEVICE WAS IN USE ON A PATIENT AT TIME OF EVENT; THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 24214754 ↗
• MalfunctionJan 26, 2026No Audible Prompt/Feedback

  IT WAS REPORTED THE DEVICE IS PRESENTED WITH A SPEAKER MALFUNCTION. PATIENT INVOLVEMENT IS UNKNOWN. THERE WAS NO REPORT OF PATIENT OR USER HARM.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 24177767 ↗
• MalfunctionDec 30, 2025Wireless Communication Problem; Wireless Communication Problem

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX (PIC IX) INDICATING THAT THE 6TH, 7TH AND 8TH FLOOR MX40S ARE NOT CONNECTING TO CENTRAL STATION. THE WIRELESS TELEMETRY IS NOT PULLING VITALS. THE DEVICE WAS IN CLINICAL USE MONITORING PATIENTS AT TIME OF EVENT, NO ADVERSE EVENT WAS REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23923556 ↗
• MalfunctionDec 24, 2025Display or Visual Feedback Problem; Display or Visual Feedback Problem

  PHILIPS RECEIVED A COMPLAINT ON A PATIENT INFORMATION CENTER IX INDICATING THAT THE SECTOR IS MAKING THE ECG LOOK LIKE IT IS SVT, BUT IT IS NOT. A PHILIPS REMOTE SERVICE ENGINEER (RSE) HAD THE PHILIPS CLINICAL SPECIALIST (CS) LOG INTO THE SYSTEM CONFIGURATION/LOCAL SURVEILLANCE/SCREEN CALIBRATION, USE A RULER TO MAKE THE LINE ON THE SCREEN MATCH A 1-INCH LINE ON THE RULER AND THEN CLICK OK. THE CS CHECKED THE MAIN SCREEN, BUT THERE WAS NO CHANGE. THE DEVICE WAS IN CLINICAL USE AT THE TIME THE ISSUE WAS DISCOVERED. THERE WAS NO ADVERSE EVENT OR PATIENT HARM REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23887969 ↗
• MalfunctionDec 23, 2025Defective Alarm; Defective Alarm

  PHILIPS RECEIVED A COMPLAINT ON THE PATIENT INFORMATION CENTER IX INDICATING THAT THERE WAS A FAILURE OF THE CONTROL CENTER. FIRST THERE WERE NO MORE ALARM SOUNDS, THEN MORE AND MORE BEDS WENT AWAY, AND THE SCREEN WAS FROZEN. CONTROL NO LONGER WORKED. AFTER A COLD START BY OUR STANDBY, THE CONTROL CENTER STARTED UP AGAIN. ALL FUNCTIONS WERE BACK. SURVEILLANCE COULD BE CONTINUED. THE DEVICE WAS IN USE ON PATIENT AT TIME OF EVENT, THERE WAS NO ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23880534 ↗
• MalfunctionDec 12, 2025Wireless Communication Problem; Wireless Communication Problem

  PHILIPS RECEIVED A COMPLAINT ON A PATIENT INFORMATION CENTER IX (PIC IX) INDICATING THAT ALL TELEMETRY SIGNALS WERE LOST. THE DEVICE WAS IN CLINICAL USE AT THE TIME THE ISSUE WAS DISCOVERED. THERE WAS NO ADVERSE EVENT OR PATIENT HARM REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23794599 ↗