BD Pyxis MEDBANK-TOWER-AUXRecalls & reported problems

Summary

The FDA's MAUDE database contains 216 adverse event reports that list this exact device (DI 10885403512575), received between Jan 6, 2025 and Sep 29, 2026 — classified as 216 malfunctions.

The most frequently reported specific device problem is “Application Program Problem” (46 reports).

1 FDA recall record name this device's identifier, 1 still open.

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. What reports can and can't tell you · How this data works · Data updated Oct 18, 2026.

Recalls naming this device

1. Sep 30, 2025Class IIOpen, Classified

   Potential fluid ingress of anesthesia station or med station may result in smoke, system downtime and/or fire.

   Z-0367-2026 · Root cause: Under Investigation by firm · Recall details · FDA record ↗

Most reported problems

Recent adverse event reports

The 25 most recent of 216 reports, in the reporter's own words as published by the FDA.

• MalfunctionSep 29, 2026Application Program Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50935958 ↗
• MalfunctionSep 28, 2026Labelling, Instructions for Use or Training Problem

  It was reported that when using the BD Pyxis¿ MedBank Tower Aux, an empty cubie opened during an attempt to dispense DIVALPROEX DR 250 mg Tablet. Although the system indicated that one tablet remained in the cubie, the compartment was found to be empty. A cycle count was performed on the affected cubie, and the on-hand quantity was adjusted to zero. After the count correction, the dispense was retried and the station successfully opened an alternate cubie containing the medication.The customer reported that a malfunction took place when the user tried to dispense medication to the patient. There were no delay or adverse events or injuries reported based on this event.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50911653 ↗
• MalfunctionSep 28, 2026Circuit Failure; Loose or Intermittent Connection

  It was reported that when using the BD Pyxis¿ MedBank Tower Aux cabinet was rebooting unexpectedly at least five times per day. Followed these unexpected reboots, the cabinet did not consistently return to an online state automatically. In several instances, the customer was required to perform an additional manual reboot to restore functionality and bring the cabinet back online.However, there were no delays or adverse events or injuries reported based on this event.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50911638 ↗
• MalfunctionSep 21, 2026Loose or Intermittent Connection

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50841687 ↗
• MalfunctionSep 21, 2026Mechanical Jam

  It was reported that when using the BD Pyxis¿ MedBank Tower Aux, the user was unable to issue the medication. The drawer opened; however, the cubie did not open. A medication package was suspected to be obstructing the cubie lid from opening properly.The customer stated that this malfunction occurred while dispensing the medication.However, there were no adverse events or injuries reported based on this event.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50839363 ↗
• MalfunctionSep 9, 2026Malposition of Device; Power Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50692464 ↗
• MalfunctionSep 1, 2026Application Program Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50539186 ↗
• MalfunctionAug 17, 2026Application Program Problem

  It was reported that when using the BD Pyxis¿ MedBank Tower Aux medication was not on the patient's profile. The customer was unable to issue the medication because it was not appearing on the patient's medication list in the system. The customer stated that this malfunction occurred while dispensing the medication.There were no adverse events or injuries reported based on this event.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50273506 ↗
• MalfunctionAug 7, 2026Communication or Transmission Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50170234 ↗
• MalfunctionJul 30, 2026Communication or Transmission Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50081116 ↗
• MalfunctionJul 29, 2026Application Program Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50075109 ↗
• MalfunctionJul 15, 2026Application Program Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25826274 ↗
• MalfunctionJul 13, 2026Break; Thermal Decomposition of Device; Circuit Failure

  IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDBANK TOWER AUX, THE DRAWER JAMMED. AS PER PART INVESTIGATION, IT WAS DETERMINED THAT THERMAL DAMAGE TO COMPONENT U501 ON THE PCBA PMC PYXIS MINI AND FAILURE OF BOTH PCBA DWR CNTLR MINI. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25795806 ↗
• MalfunctionJul 13, 2026Mechanical Problem

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25793718 ↗
• MalfunctionJul 10, 2026Complete Loss of Power

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25777223 ↗
• MalfunctionJul 7, 2026Application Program Problem

  IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDBANK TOWER AUX, THE SYSTEM HAD A FAILED ALL-IN-ONE (AIO) UNIT WHERE THE SCREEN WAS FLICKERING. THE LOWER HALF OF THE DISPLAY SHOWED INTERMITTENT HORIZONTAL GREEN AND PINK LINES, MAKING IT DIFFICULT TO VIEW THE INTERFACE. AFTER LOGGING INTO THE CUBEX APPLICATION, THE BUTTONS WERE NOT VISIBLE DUE TO THE DISPLAY ISSUE. IF THE DEVICE SCREEN BECOMES UNRESPONSIVE, THE APPLICATION MIGHT BE FROZEN. IF THIS ISSUE RECURS, DELAYS IN DISPENSING MEDICATIONS ESPECIALLY CRITICAL DRUGS MIGHT CAUSE OR CONTRIBUTE TO AN ADVERSE EVENT. HOWEVER, THERE WERE NO DELAY OR ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25733942 ↗
• MalfunctionJul 7, 2026Application Program Problem

  IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDBANK TOWER AUX DRAWER CONNECTION WAS ERROR AND DRAWERS WERE OFFLINE. THE CUSTOMER STATED THAT THIS MALFUNCTION OCCURRED WHILE DISPENSING THE MEDICATION. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25729713 ↗
• MalfunctionJun 22, 2026Installation-Related Problem

  IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDBANK TOWER AUX, THE STATION SCREEN WAS FROZEN. HOWEVER, THERE WERE NO DELAYS TO PATIENT CARE AND NO ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS INCIDENT.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25573579 ↗
• MalfunctionJun 16, 2026Circuit Failure

  IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDBANK TOWER AUX, USERS WERE UNABLE TO PULL MEDICATIONS FROM DRAWERS 16 AND 17. BOTH DRAWERS WERE OBSERVED IN A YELLOW STATE. REMOTE TROUBLESHOOTING WAS PERFORMED, AND THE POPULATE FUNCTION CONFIRMED DRAWERS 16 AND 17 REMAINED IN A YELLOW STATE. RESTARTING THE APPLICATION DID NOT RESOLVE THE ISSUE, AND THE DRAWERS REMAINED INOPERABLE. THE CUSTOMER REPORTED THAT A MALFUNCTION TOOK PLACE WHEN THE USER TRIED TO DISPENSE MEDICATION TO THE PATIENT. THERE WERE NO DELAY OR ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25516350 ↗
• MalfunctionJun 10, 2026Labelling, Instructions for Use or Training Problem

  IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDBANK TOWER AUX ITEM WAS NOT ISSUED DURING ITEM ISSUE. THE ITEM ¿BRIGHTWELL NARC KEY¿ DID NOT APPEAR WHILE PERFORMING A CYCLE COUNT TO CORRECT THE KEY COUNT FOR EXTERNAL ITEM ISSUANCE. UPON VERIFICATION, THE ITEM IS CONFIGURED AS TYPE ¿SUPPLY.¿ THE CUSTOMER STATED THAT THIS MALFUNCTION OCCURRED WHILE DISPENSING THE MEDICATION. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25457024 ↗
• MalfunctionJun 4, 2026Application Program Problem

  IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDBANK TOWER AUX SYSTEM WAS RANDOMLY DE-ASSIGNING CUBIES. USER WERE INFORMED THAT RE-PROGRAMMING THE CUBIES WOULD FIX THE ISSUE; HOWEVER, IT DID NOT RESOLVE THE PROBLEM. THE CUSTOMER STATED THAT THERE WAS A DELAY IN PATIENT CARE. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25392535 ↗
• MalfunctionJun 4, 2026Application Program Problem

  IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDBANK TOWER AUX SYSTEM WAS DE ASSIGNING CUBIES AND IT IS AFFECTING PATIENT CARE. THE CUSTOMER REPORTED THAT THERE WAS A DELAY IN PATIENT CARE. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25390545 ↗
• MalfunctionJun 4, 2026Application Program Problem

  IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDBANK TOWER AUX, THE SYSTEM WAS RANDOMLY DE ASSIGNING CUBIES; REPROGRAMMING WAS PERFORMED AS ADVISED, BUT IT DID NOT RESOLVE THE ISSUE. THE CUSTOMER STATED THAT THERE WAS A DELAY IN PATIENT CARE. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED DUE TO THIS EVENT.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25390542 ↗
• MalfunctionJun 4, 2026Mechanical Problem

  IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDBANK TOWER AUX, DRAWER 16 LATCH WILL NOT SHUT DOWN. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25387197 ↗
• MalfunctionJun 3, 2026Complete Loss of Power

  IT WAS REPORTED THAT WHEN USING THE BD PYXIS¿ MEDBANK TOWER, A NURSE CALLED TO REPORT THAT SHE COULD NOT LOG IN TO THE CABINET. REMOTE ACCESS WAS ESTABLISHED, AND IT WAS FOUND THAT THE SCREEN WAS PROMPTING FOR A WINDOWS PASSWORD. THERE WERE NO ADVERSE EVENTS OR INJURIES REPORTED BASED ON THIS EVENT.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25376211 ↗