Dexcom G4 PLATINUM (Pediatric) Receiver with Share Kit USRecalls & reported problems across all models
Dexcom, Inc. · 3 models in the FDA device registry
Data updated Oct 18, 2026 from official FDA records · Editorial policy
- Adverse event reports
- 630
- Deaths reported
- 0
- Injuries reported
- 1
- Recalls
- 0
We found 3 models of Dexcom G4 PLATINUM (Pediatric) Receiver with Share Kit US by Dexcom, Inc. in the FDA's device registry (GUDID). Together they are named in 630 adverse event reports in the FDA's MAUDE database, received between Aug 17, 2016 and Mar 4, 2020 — classified as 1 injury, 629 malfunctions.
The most frequently reported specific device problem is “Device Displays Incorrect Message” (270 reports).
Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event. Widely used products collect more reports, so totals can't be used to compare products or estimate failure rates. Only reports that name a model's exact device identifier are counted. What reports can and can't tell you · How this data works
Most reported Dexcom G4 PLATINUM (Pediatric) Receiver with Share Kit US problems
Device problems
- Device Displays Incorrect Message270
- No Audible Alarm91
- Wireless Communication Problem78
- Defective Alarm67
- Device Inoperable41
- Inappropriate or Unexpected Reset34
- Unable to Obtain Readings31
- Use of Device Problem13
Patient problems
- No Consequences Or Impact To Patient629
- Hypoglycemia1
Dexcom G4 PLATINUM (Pediatric) Receiver with Share Kit US models
3 models, most reported first. Each model has its own page with its reports, recalls and device details.
- Dexcom G4 PLATINUM (Pediatric) Receiver with Share Kit US STK-PR-BLUSensor, Glucose, Invasive261 reports
- Dexcom G4 PLATINUM (Pediatric) Receiver with Share Kit US STK-PR-PNKSensor, Glucose, Invasive205 reports
- Dexcom G4 PLATINUM (Pediatric) Receiver with Share Kit US STK-PR-001Sensor, Glucose, Invasive164 reports
Recent Dexcom G4 PLATINUM (Pediatric) Receiver with Share Kit US adverse event reports
The 15 most recent reports across all models, in the reporter's own words as published by the FDA.
MalfunctionMar 4, 2020Unable to Obtain Readings; Unable to Obtain Readings
IT WAS REPORTED THAT ERROR ICON DISPLAYED OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 9789112 ↗MalfunctionNov 18, 2019Wireless Communication Problem; Wireless Communication Problem
IT WAS REPORTED THAT SIGNAL LOSS OVER ONE HOUR OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 9337423 ↗MalfunctionNov 11, 2019No Audible Alarm; No Audible Alarm
IT WAS REPORTED THAT THE RECEIVER HAD NO AUDIO OUTPUT. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 9304521 ↗MalfunctionSep 20, 2019Unable to Obtain Readings; Unable to Obtain Readings
IT WAS REPORTED THAT ERROR ICON DISPLAYED OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 9099809 ↗MalfunctionAug 16, 2019Unable to Obtain Readings; Unable to Obtain Readings
IT WAS REPORTED THAT ERROR ICON DISPLAYED OCCURRED. THE PRODUCT WAS EVALUATED. AN EXTERNAL VISUAL INSPECTION WAS PERFORMED AND PASSED. A RECEIVER CHARGE TEST WAS PERFORMED AND PASSED. A RECEIVER BOOT TEST WAS PERFORMED AND FAILED DUE TO CALL TECH SUPPORT. THE LOG WAS DOWNLOADED AND REVIEWED FINDING ERROR RELATED TO COMPLAINT. THE ALLEGATION WAS CONFIRMED. THE PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8902586 ↗MalfunctionJun 13, 2019Unexpected Shutdown; Unexpected Shutdown
IT WAS REPORTED THAT THE RECEIVER CEASED TO FUNCTION. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8695441 ↗MalfunctionMay 6, 2019Unable to Obtain Readings; Unable to Obtain Readings
IT WAS REPORTED THAT A "HWBBT" ERROR WAS DISPLAYED ON THE RECEIVER. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8581943 ↗MalfunctionApr 26, 2019Unable to Obtain Readings; Unable to Obtain Readings
IT WAS REPORTED THAT A "HWBBT" ERROR WAS DISPLAYED ON THE RECEIVER. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE ALLEGATION AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8554868 ↗MalfunctionMar 27, 2019Unexpected Shutdown; Unexpected Shutdown
DEXCOM WAS MADE AWARE ON (B)(4) 2019 THAT ON (B)(6) 2019 THE RECEIVER CEASED TO FUNCTION. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE CONFIRMATION OF THE COMPLAINT IS UNDETERMINED. THE PROBABLE CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8458665 ↗MalfunctionMar 25, 2019Unable to Obtain Readings; Unable to Obtain Readings
THE RECEIVER WAS RETURNED FOR EVALUATION. AN EXTERNAL VISUAL INSPECTION WAS PERFORMED AND PASSED. A RECEIVER CHARGE AND BOOT TEST WAS PERFORMED AND PASSED. THE RECEIVER DATA LOG WAS DOWNLOADED FOR REVIEW AND HARDWARE ERRORS WERE OBSERVED. THE RECEIVER CASE WAS OPENED FOR AN INTERNAL VISUAL INSPECTION AND IT PASSED. THE REPORTED EVENT OF AN ERROR ICON DISPLAY WAS CONFIRMED DURING LOG REVIEW. A PROBABLE CAUSE COULD NOT BE DETERMINED. NO INJURY OR MEDICAL INTERVENTION WAS REPORTED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8449626 ↗MalfunctionMar 22, 2019Unable to Obtain Readings; Unable to Obtain Readings
DEXCOM WAS MADE AWARE ON (B)(4) 2019, THAT ON (B)(6) 2019, AN 'ERR 121' ERROR WAS DISPLAYED ON THE RECEIVER. NO PRODUCT OR DATA WAS AVAILABLE FOR EVALUATION. CONFIRMATION OF THE ERROR ICON AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8444317 ↗MalfunctionMar 6, 2019Unable to Obtain Readings; Unable to Obtain Readings
DEXCOM WAS MADE AWARE ON (B)(4) 2019, THAT ON (B)(6) 2019, AN 'HWBAT' ERROR AND A 'CALL TECH SUPPORT' ERROR WAS DISPLAYED ON THE RECEIVER. NO PRODUCT OR DATA WAS AVAILABLE FOR EVALUATION. CONFIRMATION OF THE ERROR ICON AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8396231 ↗MalfunctionFeb 27, 2019Unable to Obtain Readings; Unable to Obtain Readings
DEXCOM WAS MADE AWARE ON (B)(4) 2019 THAT ON (B)(6) 2019 THE RECEIVER DISPLAYED ERRHWBAT. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WAS RETURNED FOR EVALUATION. THE COMPLAINT CONFIRMATION OF THE ERROR ICON COULD NOT BE DETERMINED. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8376217 ↗MalfunctionFeb 8, 2019Unable to Obtain Readings; Unable to Obtain Readings
DEXCOM S MADE AWARE ON (B)(4) 2018, THAT ON (B)(6) 2018, AN ERR HWBBT WAS DISPLAYED ON THE RECEIVER. NO PRODUCT OR DATA WAS NOT AVAILABLE FOR EVALUATION. CONFIRMATION OF THE ERROR ICON AND A PROBABLE CAUSE COULD NOT BE DETERMINED. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8319973 ↗MalfunctionJan 30, 2019Wireless Communication Problem; Wireless Communication Problem
DEXCOM WAS MADE AWARE ON (B)(4) 2019, THAT ON (B)(6) 2019, A LOSS OF CONNECTION OCCURRED. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. CONFIRMATION OF THE REPORTED ALLEGATION WAS UNDETERMINED. THE PROBABLE CAUSE COULD NOT BE DETERMINED. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 8291381 ↗
Other Dexcom, Inc. products
- Dexcom G613 models · 637,302 reports · 7 recalls
- Dexcom G6 Transmitter2 models · 469,968 reports
- Dexcom G732 models · 325,909 reports · 8 recalls
- Dexcom G521 models · 206,314 reports · 1 recall
- Dexcom G7 GSS (161)4 models · 141,244 reports · 1 recall
- Dexcom G4 Platinum41 models · 119,308 reports · 2 recalls
- Dexcom G7 Receiver4 models · 33,732 reports · 1 recall
- Dexcom G7 GSS (160)4 models · 33,558 reports
Sources and updates
- Models: FDA GUDID, file dated Oct 13, 2026. Models are grouped by the brand name the manufacturer registered.
- Adverse event reports: FDA MAUDE, file dated Oct 14, 2026
- Recalls: FDA Medical Device Recalls, file dated Oct 16, 2026
- Page last rebuilt: Oct 18, 2026. Data downloaded through openFDA, which notes it is not validated for clinical or regulatory use.
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