Synergy SurfaceRecalls & reported problems across all models

We found 4 models of Synergy Surface by Hill-Rom, Inc. in the FDA's device registry (GUDID). Together they are named in 32 adverse event reports in the FDA's MAUDE database, received between Aug 2, 2022 and Sep 10, 2026 — classified as 2 injuries, 30 malfunctions.

The most frequently reported specific device problem is “Material Split, Cut or Torn” (28 reports).

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event. Widely used products collect more reports, so totals can't be used to compare products or estimate failure rates. Only reports that name a model's exact device identifier are counted. What reports can and can't tell you · How this data works

Most reported Synergy Surface problems

Synergy Surface models

4 models, most reported first. Each model has its own page with its reports, recalls and device details.

• Synergy® Surface P6881

  MATTRESS, AIR FLOTATION, ALTERNATING PRESSURE
  28 reports
• Synergy® Surface P6881CAP

  Bariatric bed
  2 reports
• Synergy® Surface P004651

  Bariatric bed
  1 report
• Synergy® Surface P6880

  Bariatric bed
  1 report

Recent Synergy Surface adverse event reports

The 15 most recent reports across all models, in the reporter's own words as published by the FDA.

• MalfunctionSep 10, 2026Material Split, Cut or Torn

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50720853 ↗
• MalfunctionAug 28, 2026Material Split, Cut or Torn

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50509465 ↗
• InjuryMay 7, 2026Adverse Event Without Identified Device or Use Problem

  IT WAS REPORTED THAT THE AIR CELLS ON THE SYNERGY ELITE MATTRESS ARE SHIFTING TO ONE SIDE AND DO NOT SEEM TO FULLY INFLATE AND THE CUSTOMER HAS A NEW PRESSURE WOUND. CUSTOMER INDICATED PRIOR HISTORY OF FLAP SURGERY 3 1/2 YEARS AGO, DID NOT PROVIDE DETAILS OF LOCATION, AND ABOUT 6-8 MONTHS AGO PATIENT STARTED WITH A NEW PRESSURE SORE ON THE SACRUM AND IT IS STAGE 4. THE MEDICAL INTERVENTION PROVIDED FOR THE PRESSURE WOUND IS REGULAR DRESSING CHANGES AND THEY ARE GOING TO START USING A WOUND VAC AND THE HYPERBARIC CHAMBER. IT WAS ALSO REPORTED THE PATIENT WAS TRANSFERRED TO A REHAB FACILITY WHERE THE EXPECTED DURATION OF STAY WAS INITIALLY ESTIMATED AT 6¿8 MONTHS BUT WAS LATER REVISED TO APPROXIMATELY 20 DAYS. THE PATIENT STATED THAT THE MATTRESS WAS MANIPULATED BY A NON-BAXTER EMPLOYEE, DID NOT PROVIDE SPECIFIC DATE ON WHEN THIS OCCURRED. THE PERSON SEWED THE MATTRESS AIR CELLS AND AFTER 2-3 MONTHS THE CELLS COME LOOSE AND MATTRESS WOULD SEPARATE. INSTRUCTIONS IN THE IFU ARE OUTLINE USERS: ¿UNZIP THE TOP COVERLET FROM THE BOTTOM ENCASEMENT AND EXAMINE THE AIR CELLS AND AIR TUBES FOR LEAKS. IF A LEAK IS FOUND, CONTACT BAXTER TECHNICAL SUPPORT FOR ASSISTANCE.¿. NO FURTHER INFORMATION

  Patient problems: Pressure Sore/Ulcer

  MAUDE report 25115542 ↗
• MalfunctionMar 12, 2026Material Split, Cut or Torn

  ON 18-FEB-2026, A COMPANY REPRESENTATIVE - SERVICE PERSONNEL CONTACTED TECHNICAL SERVICE TO REPORT THAT BLOWER ASSEMBLY, SAE (PRODUCT CODE P6881, SERIAL NUMBER (B)(6)), HAD POWER CORD DAMAGED WITH COPPER WIRES EXPOSED. THIS OCCURRED BEFORE USE. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 24584441 ↗
• MalfunctionMar 2, 2026Material Split, Cut or Torn

  ON 03-FEB-2026, A COMPANY REPRESENTATIVE - SERVICE PERSONNEL CONTACTED TECHNICAL SERVICE TO REPORT THAT BLOWER ASSEMBLY, SAE (PRODUCT CODE P6881, SERIAL NUMBER (B)(6)), HAD POWER CORD DAMAGED WITH COPPER WIRES EXPOSED. THIS OCCURRED AFTER PATIENT USE. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 24483707 ↗
• MalfunctionJan 29, 2026Material Split, Cut or Torn

  ON 12-JAN-2026, A TECHNICAL SERVICE TO REPORT THAT BLOWER ASSEMBLY, SAE (PRODUCT CODE P6881, SERIAL NUMBER (B)(6)), HAD POWER CORD DAMAGED WITH COPPER WIRES EXPOSED. THIS OCCURRED DURING PATIENT USE. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 24216830 ↗
• MalfunctionAug 27, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN TO REPORT THE BLOWER ASSEMBLY, SAE POWER CORD HAD COPPER WIRES EXPOSED. THE BED WAS LOCATED AT THE ACCOUNT. THIS OCCURRED AFTER PATIENT USE. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED. THERE WERE NO OTHER DEVICES REPORTED TO BE INVOLVED. THE CUSTOMER DID NOT COMMUNICATE THIS EVENT TO ANOTHER BAXTER DEPARTMENT OR AUTHORITY.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22907158 ↗
• MalfunctionAug 21, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN TO REPORT THE BLOWER ASSEMBLY, SAE POWER CORD HAD COPPER WIRES EXPOSED. THE BED WAS LOCATED AT THE ACCOUNT. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED. THERE WERE NO OTHER DEVICES REPORTED TO BE INVOLVED. THE CUSTOMER DID NOT COMMUNICATE THIS EVENT TO ANOTHER BAXTER DEPARTMENT OR AUTHORITY.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22865892 ↗
• MalfunctionAug 14, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN TO REPORT THE BLOWER ASSEMBLY, SAE POWER CORD HAD COPPER WIRES EXPOSED. THE BED WAS LOCATED AT THE ACCOUNT. THIS OCCURRED AFTER PATIENT USE. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED. THERE WERE NO OTHER DEVICES REPORTED TO BE INVOLVED. THE CUSTOMER DID NOT COMMUNICATE THIS EVENT TO ANOTHER BAXTER DEPARTMENT OR AUTHORITY.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22809800 ↗
• MalfunctionAug 11, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN TO REPORT THE BLOWER ASSEMBLY, SAE POWER CORD HAD COPPER WIRES EXPOSED. THE BED WAS LOCATED AT THE ACCOUNT. THIS OCCURRED DURING PATIENT USE. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED. THERE WERE NO OTHER DEVICES REPORTED TO BE INVOLVED. THE CUSTOMER DID NOT KNOW IF THIS EVENT WAS ALREADY COMMUNICATED TO ANOTHER BAXTER DEPARTMENT OR AUTHORITY.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22773909 ↗
• MalfunctionAug 11, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN TO REPORT THE BLOWER ASSEMBLY, SAE POWER CORD HAD COPPER WIRES EXPOSED. THE BED WAS LOCATED AT THE ACCOUNT. THIS OCCURRED DURING PATIENT USE. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED. THERE WERE NO OTHER DEVICES REPORTED TO BE INVOLVED. THE CUSTOMER DID NOT COMMUNICATE THIS EVENT TO ANOTHER BAXTER DEPARTMENT OR AUTHORITY.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22772897 ↗
• MalfunctionJul 15, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN TO REPORT THE BLOWER ASSEMBLY, SAE POWER CORD HAD COPPER WIRES EXPOSED. THE BED WAS LOCATED AT THE ACCOUNT. THIS OCCURRED DURING BAXTER SERVICING/TESTING. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED. THERE WERE NO OTHER DEVICES REPORTED TO BE INVOLVED. THE CUSTOMER DID NOT COMMUNICATE THIS EVENT TO ANOTHER BAXTER DEPARTMENT OR AUTHORITY.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22506511 ↗
• InjuryJul 2, 2025Inflation Problem; Inflation Problem

  IT WAS REPORTED A CUSTOMER SUSTAINED A PRESSURE SORE WITH A SYNERGY MATTRESS. THE USER WAS UTILIZING THE SYNERGY MATTRESS AT HOME. AFTER AN UNSPECIFIED AMOUNT OF TIME, THE USER FELT THE MATTRESS WAS ¿SUNKEN IN THE MIDDLE¿ AND ¿NO ERROR MESSAGES OR BEEPING¿ TRIGGED FROM THE BED. THE CUSTOMER WENT TO THE EMERGENCY ROOM WHERE SEVEN SUTURES WERE PLACED FOR A PRESSURE INJURY. REPORTEDLY, THE PRESSURE INJURY WAS ON THE SACRAL/GLUTEAL AREA AND ¿WAS PROBABLY LIKE A STAGE FIVE, IT WAS DOWN TO THE ARTERY.¿ THE PATIENT WAS ADMITTED INTO THE HOSPITAL WHERE THEY WERE TREATED WITH TRIAD, HYDROPHILIC WOUND DRESSING, AND CAUTERIZATION. THE PATIENT WAS DISCHARGED AFTER ¿TEN OR ELEVEN DAYS¿. NO FURTHER INFORMATION WAS AVAILABLE AT THE TIME OF THIS REPORT.

  Patient problems: Pressure Sore/Ulcer

  MAUDE report 22383810 ↗
• MalfunctionMar 13, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN TO REPORT THE BLOWER ASSEMBLY, SAE POWER CORD HAD COPPER WIRES EXPOSED. THE BED WAS LOCATED AT THE ACCOUNT. THIS OCCURRED DURING PATIENT USE. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED. THERE WERE NO OTHER DEVICES REPORTED TO BE INVOLVED. THE CUSTOMER DID NOT COMMUNICATE THIS EVENT TO ANOTHER BAXTER DEPARTMENT OR AUTHORITY.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 21599319 ↗
• MalfunctionFeb 19, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  IT WAS REPORTED THAT BLOWER ASSEMBLY, SAE (PRODUCT CODE P6881, SERIAL NUMBER (B)(6), HAD POWER CORD FRAYED WITH EXPOSED COPPER WIRES. THIS OCCURRED DURING BAXTER SERVICING/TESTING. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 21413281 ↗

Other Hill-Rom, Inc. products

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