pro+Recalls & reported problems across all models

We found 18 models of pro+ by Hill-Rom, Inc. in the FDA's device registry (GUDID). Together they are named in 36 adverse event reports in the FDA's MAUDE database, received between Oct 26, 2022 and Aug 11, 2026 — classified as 1 death, 4 injuries, 31 malfunctions.

The most frequently reported specific device problem is “Material Split, Cut or Torn” (28 reports).

13 FDA recall records name at least one of these models by its device identifier, 13 still open.

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event. Widely used products collect more reports, so totals can't be used to compare products or estimate failure rates. Only reports that name a model's exact device identifier are counted. What reports can and can't tell you · How this data works

pro+ recalls

FDA recall records that name at least one of these models by its device identifier, newest first. Each recall usually covers specific models or lots, so check the details.

1. Aug 18, 2026Open, Classified

   There is an error in the product description on the Unique Device Identification (UDI) label. These discrepancies in labeling do not align with the approved product or product specifications and may lead to incorrect product identification or selection, potentially resulting in use with an incompatible bed frame.

   Z-3264-2026 · Root cause: Process control · Recall details · FDA record ↗

2. Aug 18, 2026Open, Classified

   There is an error in the product description on the Unique Device Identification (UDI) label. These discrepancies in labeling do not align with the approved product or product specifications and may lead to incorrect product identification or selection, potentially resulting in use with an incompatible bed frame.

   Z-3263-2026 · Root cause: Process control · Recall details · FDA record ↗

3. Aug 18, 2026Open, Classified

   There is an error in the product description on the Unique Device Identification (UDI) label. These discrepancies in labeling do not align with the approved product or product specifications and may lead to incorrect product identification or selection, potentially resulting in use with an incompatible bed frame.

   Z-3262-2026 · Root cause: Process control · Recall details · FDA record ↗

4. May 8, 2024Open, Classified

   There is a potential for the top cover of the hospital bed mattress to delaminate as a result of improper cleaning and lack of adequate details on the appropriate use of cleaning agents containing bleach.

   Z-2151-2024 · Root cause: Error in labeling · names 13 of these models · Recall details · FDA record ↗

5. Mar 5, 2024Open, Classified

   Inconsistencies were identified with service records associated with corrections performed for a previous Medical Device Correction issued by Baxter (ref number: FA-2022-026). Your devices have been identified as potentially impacted by these service inconsistencies and therefore, Baxter will need to reassess the impacted mattresses to confirm they have been corrected as identified by the service order, and to confirm the correct serial numbers have been identified.

   Z-1400-2024 · Root cause: Under Investigation by firm · Recall details · FDA record ↗

6. Mar 31, 2023Open, Classified

   There is a potential for mattress cover damage (delamination) which may result in fluid absorption in the mattress (fluid ingress).

   Z-1482-2023 · Root cause: Process change control · names 15 of these models · Recall details · FDA record ↗

7. Jun 24, 2022Open, Classified

   The failure mode on the affected mattresses can cause a reduction in the performance of the Microclimate Management feature used to pull heat and moisture away from the patient resulting in an increased patient risk of pressure ulcer development.

   Z-1417-2022 · Root cause: Nonconforming Material/Component · Recall details · FDA record ↗

8. Jun 24, 2022Open, Classified

   The failure mode on the affected mattresses can cause a reduction in the performance of the Microclimate Management feature used to pull heat and moisture away from the patient resulting in an increased patient risk of pressure ulcer development.

   Z-1416-2022 · Root cause: Nonconforming Material/Component · Recall details · FDA record ↗

9. Jun 24, 2022Open, Classified

   The failure mode on the affected mattresses can cause a reduction in the performance of the Microclimate Management feature used to pull heat and moisture away from the patient resulting in an increased patient risk of pressure ulcer development.

   Z-1415-2022 · Root cause: Nonconforming Material/Component · Recall details · FDA record ↗

10. Jun 24, 2022Open, Classified

    The failure mode on the affected mattresses can cause a reduction in the performance of the Microclimate Management feature used to pull heat and moisture away from the patient resulting in an increased patient risk of pressure ulcer development.

    Z-1414-2022 · Root cause: Nonconforming Material/Component · Recall details · FDA record ↗

11. Jun 24, 2022Open, Classified

    The failure mode on the affected mattresses can cause a reduction in the performance of the Microclimate Management feature used to pull heat and moisture away from the patient resulting in an increased patient risk of pressure ulcer development.

    Z-1413-2022 · Root cause: Nonconforming Material/Component · Recall details · FDA record ↗

12. Jun 24, 2022Open, Classified

    The failure mode on the affected mattresses can cause a reduction in the performance of the Microclimate Management feature used to pull heat and moisture away from the patient resulting in an increased patient risk of pressure ulcer development.

    Z-1412-2022 · Root cause: Nonconforming Material/Component · Recall details · FDA record ↗

13. Jun 24, 2022Open, Classified

    The failure mode on the affected mattresses can cause a reduction in the performance of the Microclimate Management feature used to pull heat and moisture away from the patient resulting in an increased patient risk of pressure ulcer development.

    Z-1411-2022 · Root cause: Nonconforming Material/Component · names 2 of these models · Recall details · FDA record ↗

Most reported pro+ problems

pro+ models

18 models, most reported first. Each model has its own page with its reports, recalls and device details.

• pro+ P7924A03

  BED, FLOTATION THERAPY, POWERED
  4 recalls3 reports
• pro+ P7924ARENT01

  Bed, Flotation Therapy, Powered
  3 recalls1 death15 reports
• pro+ P3255A02

  BED, FLOTATION THERAPY, POWERED
  3 recalls8 reports
• pro+ P7924A01

  BED, FLOTATION THERAPY, POWERED
  3 recalls4 reports
• pro+ P3255A01

  BED, FLOTATION THERAPY, POWERED
  3 recalls3 reports
• pro+ P7923A03

  BED, FLOTATION THERAPY, POWERED
  3 recalls2 reports
• pro+ P7923A04

  BED, FLOTATION THERAPY, POWERED
  3 recalls0 reports
• pro+ P7923A01

  BED, FLOTATION THERAPY, POWERED
  3 recalls0 reports
• pro+ P3255ARENT01

  Bed, Flotation Therapy, Powered
  2 recalls0 reports
• pro+ P006800A01

  BED, FLOTATION THERAPY, POWERED
  2 recalls0 reports
• pro+ P7924A04

  BED, FLOTATION THERAPY, POWERED
  2 recalls0 reports
• pro+ P7924A02

  BED, FLOTATION THERAPY, POWERED
  2 recalls0 reports
• pro+ P7923A02

  BED, FLOTATION THERAPY, POWERED
  2 recalls0 reports
• pro+ P3255A08

  Bed, Flotation Therapy, Powered
  1 recall1 report
• pro+ P7924A13

  Bed, Flotation Therapy, Powered
  1 recall0 reports
• pro+ P7924A14

  Bed, Flotation Therapy, Powered
  1 recall0 reports
• pro+ P3255A03

  BED, FLOTATION THERAPY, POWERED
  1 recall0 reports
• pro+ P006800A02

  BED, FLOTATION THERAPY, POWERED
  1 recall0 reports

Recent pro+ adverse event reports

The 15 most recent reports across all models, in the reporter's own words as published by the FDA.

• MalfunctionAug 11, 2026Material Split, Cut or Torn

  Baxter received a report that FLAT DECK 36" MRS W/ X-RAY SLV had power cord damaged with copper wire exposed. There was no patient/user injury, medical intervention, symptom, or adverse event reported.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 50204258 ↗
• MalfunctionMay 27, 2026Flare or Flash

  BAXTER RECEIVED A REPORT THAT PRO+ VERSACARE HAD POWER CORD BURNT. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25311530 ↗
• DeathMay 20, 2026Adverse Event Without Identified Device or Use Problem

  IT WAS REPORTED THAT THERE WAS NO AIR RUNNING THROUGH THE PRO+ AND THE PATIENTS¿ PRESSURE WOUNDS WERE GETTING WORSE. THE CUSTOMER REPORTED THE LOCATION OF THE PRESSURE SORES WERE ALONG HIS SPINE FROM HIS MID-UPPER BACK DOWN TO HIS COCCYX AND STATED THEY WERE UNSTAGEABLE DEEP TISSUE. THE CUSTOMER WAS UNABLE TO PROVIDE THE STAGING OF THE PRESSURE WOUNDS PRIOR TO THEM GETTING WORSE. THE CUSTOMER REPORTED THAT A TURN SCHEDULE WAS IMPLEMENTED AND THEN THEY STARTED TO USE A DRESSING, CUSTOMER DID NOT REMEMBER THE NAME BUT STATED "IT WAS LIKE AQUACEL." THE PATIENT WAS TRANSFERRED TO A HIGHER LEVEL OF CARE, AFTER THIS THE PATIENT PASSED AWAY (DATE UNKNOWN). THE CUSTOMER NOTED ON ADMISSION THE PATIENT WAS "EXTREMELY DECLINED AND WAS UNABLE TO GET OUT OF BED". IT IS UNKNOWN WHEN THE PATIENT DIED OR THE CAUSE OF DEATH. IT WAS NOT REPORTED IF AN AUTOPSY WAS PERFORMED. A BAXTER TECHNICIAN INSPECTED THE BED AND WAS UNABLE TO DUPLICATE ANY ISSUES. THE TECHNICIAN FOUND THE BED TO BE FUNCTIONING AS DESIGNED. NO FURTHER INFORMATION WAS AVAILABLE AT THE TIME OF THIS REPORT.

  Patient problems: Unspecified Tissue Injury

  MAUDE report 25232663 ↗
• MalfunctionMay 4, 2026Material Split, Cut or Torn

  A COMPANY REPRESENTATIVE - SERVICE PERSONNEL CONTACTED TECHNICAL SERVICE TO REPORT THAT FLAT DECK 36" MRS W/ X-RAY SLV HAD AN ISSUE, POWER CORD IS CUT IN HALF. USER DEFINED DESCRIPTION: WAREHOUSE REPAIR. THE PROCESS STEP DURING WHICH THIS OCCURRED WAS UNKNOWN. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25070897 ↗
• MalfunctionApr 14, 2026Material Split, Cut or Torn

  A COMPANY REPRESENTATIVE - SERVICE PERSONNEL CONTACTED TECHNICAL SERVICE TO REPORT THAT FLAT DECK 36" MRS W/ X-RAY SLV HAD AN ISSUE, FRAYED POWER CORD (EXPOSED COPPER). THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 24879204 ↗
• MalfunctionFeb 26, 2026Material Split, Cut or Torn

  ON (B)(6) 2026, DURING SERVICING BY BAXTER, TECHNICAL SERVICE IDENTIFIED THAT FLAT DECK 36" MRS W/ X-RAY SLV (PRODUCT CODE P7924ARENT01, SERIAL NUMBER (B)(6)), HAD POWER CORD DAMAGED WITH COPPER WIRES EXPOSED. THIS OCCURRED DURING BAXTER SERVICING/TESTING. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 24463888 ↗
• MalfunctionDec 19, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  ON 04-DEC-2025, A COMPANY REPRESENTATIVE - SERVICE PERSONNEL CONTACTED TECHNICAL SERVICE TO REPORT THAT PRO+ SURFACE 36" WIDE W/O XRAY (PRODUCT CODE: P7924A03, SERIAL NUMBER: (B)(6), HAD POWER CORD DAMAGED WITH COPPER WIRES EXPOSED. THE PROCESS STEP DURING WHICH THIS OCCURRED WAS UNKNOWN. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23854854 ↗
• MalfunctionNov 21, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN STATING THE POWER CORD HAD DAMAGE WITH EXPOSED COPPER WIRES. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23622058 ↗
• MalfunctionNov 18, 2025Sparking; Material Split, Cut or Torn; Sparking; Material Split, Cut or Torn

  THE CUSTOMER CONTACTED BAXTER CUSTOMER SUPPORT LINE TO REQUEST ASSISTANCE IS PROPER ROUTING AND SECURING THE POWER CORD OF THE PRO+ SURFACE. THE CUSTOMER STATED THAT THE CORDS ARE BECOMING DAMAGED DUE TO RUBBING AND PULLING/STRAIN AND IN ONCE INSTANCE THE CORD WAS BECAME DAMAGED WITH EXPOSE WIRES THREW SPARKS. THE CUSTOMER ALSO STATED THAT A STAFF MEMBER WAS SHOCKED WHEN CLEANING A BED WITH A DAMAGED POWER CORD. THE STAFF WAS SEEN IN THE EMERGENCY ROOM, BASED ON THE CUSTOMER KNOWLEDGE OF THE EVENT, THE CUSTOMER DOES NOT BELIEVE THAT TREATMENT WAS REQUIRED. MULTIPLE ATTEMPTS TO OBTAIN FURTHER DETAILS OF ANY INJURY OF THE SHOCK HAVE BEEN UNSUCCESSFUL.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23586480 ↗
• MalfunctionOct 15, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN TO REPORT THE PRO+ VERSACARE MRS W/O X-RAY POWER CORD HAD COPPER WIRES EXPOSED. THE BED WAS LOCATED AT THE ACCOUNT. THIS OCCURRED DURING BAXTER SERVICING/TESTING. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED. THERE WAS A SECOND DEVICE ALSO REPORTED TO BE INVOLVED: MODEL NUMBER: P3200 SERIAL NUMBER: (B)(6). THE CUSTOMER DID NOT COMMUNICATE THIS EVENT TO ANOTHER BAXTER DEPARTMENT OR AUTHORITY.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23301313 ↗
• MalfunctionSep 16, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  DURING SERVICING BY BAXTER, TECHNICAL SERVICE IDENTIFIED THAT PRO+ VERSACARE MRS W/O X-RAY (PRODUCT CODE P3255A02, SERIAL NUMBER (B)(6)), HAD POWER CORD DAMGED WITH COPPER WIRES EXPOSED. THIS OCCURRED DURING BAXTER SERVICING/TESTING. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23064024 ↗
• MalfunctionJun 10, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN STATING THE POWER CORD HAD DAMAGE WITH EXPOSED COPPER WIRES. THE BED WAS LOCATED AT THE ACCOUNT. THERE WAS NO PATIENT/USER INJURY REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22177846 ↗
• MalfunctionMay 23, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  IT WAS REPORTED THAT FLAT DECK 36" MRS W/ X-RAY SLV (PRODUCT CODE P7924ARENT01, SERIAL NUMBER (B)(6)), HAD POWER CORD DAMAGE WITH EXPOSED COPPER WIRES. THE PROCESS STEP DURING WHICH THIS OCCURRED WAS UNKNOWN. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22080476 ↗
• MalfunctionMay 16, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  IT WAS REPORTED THAT PRO+ VERSACARE MRS W/O X-RAY (PRODUCT CODE P3255A02, SERIAL NUMBER (B)(6)), HAD POWER CORD DAMAGE WITH EXPOSED COPPER WIRES. THE PROCESS STEP DURING WHICH THIS OCCURRED WAS UNKNOWN. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 22038219 ↗
• MalfunctionMay 8, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

  BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN TO REPORT THE PRO+ SURFACE - 36" WIDTH POWER CORD HAD COPPER WIRES EXPOSED. THE BED WAS LOCATED AT THE ACCOUNT. THERE WAS NO PATIENT/USER INJURY, MEDICAL INTERVENTION, SYMPTOM, OR ADVERSE EVENT REPORTED. THERE WERE NO OTHER DEVICES REPORTED TO BE INVOLVED. THE CUSTOMER DID NOT KNOW IF THIS EVENT WAS ALREADY COMMUNICATED TO ANOTHER BAXTER DEPARTMENT OR AUTHORITY. THE DEVICE WAS REQUESTED FOR SERVICE/INSPECTION BY BAXTER.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 21989120 ↗

Other Hill-Rom, Inc. products

• Centrella Bed2 models · 2,021 reports · 2 recalls
• VersaCare Med Surg Bed2 models · 1,200 reports
• Voalte Nurse Call2 models · 419 reports · 2 recalls
• ALLEN24 models · 73 reports · 5 recalls
• WatchCare4 models · 0 reports · 4 recalls
• NaviCare Nurse Call Systems3 models · 99 reports · 2 recalls
• CompellaSurface3 models · 87 reports · 1 recall
• Progressa Surface13 models · 8 reports · 1 recall