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uEXPLORER PET/CT System - Product Usage: intended to be… recallZ-2594-2021 · Shanghai United Imaging Healthcare Co., Ltd. · initiated Aug 2, 2021

Open, Classified

Is my device affected?

  1. Compare the model, catalog and lot or serial numbers on your device or its packaging with the code information below. A recall usually covers only specific models or lots.
  2. If yours is listed, follow the instructions from Shanghai United Imaging Healthcare Co., Ltd. or your healthcare provider. The company's action is summarized under what the company is doing.
  3. Do not stop using a prescribed or implanted device on your own — talk to your healthcare provider first.

Where to find your model and lot numbers · What recall classes and statuses mean

Why it was recalled

The EXAM acquisition workflow could occasionally freeze after canceling the PET scan.

FDA root cause category: Device Design

What the company is doing

On 08/02/2021, the Firm emailed to its customer an "Advisory Notification" informing them of a potential safety-relevant issue in which the EXAM acquisition workflow could occasionally freeze after canceling the PET scan. The issue and the sequence of events leading to this occurrence are as follow: During a myocardial perfusion scan procedure, the follow steps could lead to the EXAM acquisition workflow to occasionally freeze- 1. Selecting the myocardial perfusion scan procedure and entering EXAM. 2. Finishing the CT scout and helical/cine scan. 3. Starting the PET scan. 4. Canceling the current PET scan -- in this case the EXAM acquisition workflow may shut down, resulting in an error message stating: "EXAM (Study ID: XXXXXXX) has some errors, trying to restart. Please wait and try again. 5. Reentering the EXAM acquisition workflow without restarting the system, and then attempting to continue the scan. If the above occurs, this may require rescanning of the patient, resulting in additional CT dose exposure. Customer are instructed to: 1. When the EXAM acquisition workflow is interrupted after cancellation of the scan, follow the steps to resume the procedure: a) Wait until CT reconstruction finishes. b) Perform a system restart. c) After restart, select the suspended procedure on the patient administration (PA) interface and enter EXAM. System will load and recover the status of this procedure. d) Duplicate or copy and paste the unfinished PET scan, and then continue. 2. Please notify all internal users of the PET/CT system, using this letter. 3. Complete and sign the Receipt of Advisory Notification Form and return it to the Recalling Firm via fax, email or mail. The Recalling Firm is working on releasing a software update to resolve this issue. Planned release of software update is Q4 of 2021. For questions, contact the Recalling Firm's service engineer or call the customer contact center's 24 hour hotline at (855)221-1552 (toll free) or (832)699-2799 (d

Recall details

Recall number
Z-2594-2021
Status
Open, Classified
Initiated by the company
Aug 2, 2021
Recalling firm
Shanghai United Imaging Healthcare Co., Ltd.
Quantity
1 system
Product code
KPS
FDA submissions
K182237, K193241
Distribution
U.S. Nationwide distribution in the states of CA, IL, IN, TX, and WI.

Product description

uEXPLORER PET/CT System - Product Usage: intended to be operated by qualified healthcare professionals to assist in the detection, localization, diagnosis, staging, restaging, treatment planning and treatment response evaluation for diseases and disorders in, but not limit to, oncology, cardiology and neurology.

Code information (models, lots, serial numbers)

Model: 88000025 GTIN/UDI Code: 06971576832040 / 01 06971576832040 240 88000025 21 F00002 Serial Numbers: F00002

Devices named in this recall

1 device in the FDA device registry whose identifier appears in the recall's code information.

Other devices under the same FDA submission

2 devices cleared under K182237, K193241 are not named by identifier in this recall. One submission often covers many models, so they may or may not be affected.

Other products in the same recall event

The FDA groups related products into one recall event (event 88521).

Sources and updates

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