SPARQ Diagnostic Ultrasound System recallZ-0070-2022 · Philips Ultrasound Inc · initiated Aug 19, 2021

Why it was recalled

Battery system data issue with the ultrasound system can intermittently cause a system shutdown, regardless of actual battery state or application of alternating current power.

FDA root cause category: Software design

What the company is doing

On August 24, 2021, Philips issued "Urgent Medical device Correction" notification to affected consignees. The customer communication was distributed via: USPS Certified Mail In addition to informing consignees about the recall, Philips requested consignees take the following actions: Instructions for how to determine the software version of your Ultrasound system: 1. Power up the system and allow it to complete the boot sequence, 2. Press the Wrench icon on the upper right side of the control panel, 3. Press the Service button on the bottom left corner, 4. Under System Management, Press System Information, 5. The software version is listed in the Software Information Section. 4. Describe the actions that should be taken by the customer / user in order to prevent risks for patients or users A. If this shutdown occurs, Philips recommends that the system be put back on AC power and restarted. The system will be fully functional upon restart. However, restarting the system will not prevent the possibility of the issue reoccurring. B. Please complete and return the attached form to Philips promptly and no later than 30 days from receipt (via email: [email protected], or fax: 1-833-512-7756). 5. Describe the actions planned by Philips Ultrasound to correct the problem A Philips Field Service Engineer will contact you to schedule a software update to permanently resolve the issue (reference FCO79500550). 6. This notice has been reported to the appropriate Regulatory Agencies. Adverse reactions or quality problems experienced with the use of this product may be reported to the FDA's MedWatch Adverse Event Reporting program either online, or by regular mail, or by fax. 7. Please be assured that maintaining a high level of safety and quality is our highest priority. If you need any further information or support concerning this issue, please contact your local Philips representative: 1-800-722-9377 and reference FCO79500550.

Recall details

Recall number

Z-0070-2022

Status

Terminated

Initiated by the company

Aug 19, 2021

Recalling firm

Philips Ultrasound Inc

Quantity

34 units

Product code

IYN

FDA submissions

K201012

Distribution

Worldwide distribution - US Nationwide distribution in the states of CA, MA, MD, MI, MS, NC, NY, OH, VA, WA and the countries of Australia, Portugal, Netherlands, Canada, Netherlands, Germany.

Product description

Philips Ultrasound, Inc. Sparq, Diagnostic Ultrasound System, REF 795090, 100-240V -, 50/60 Hz, 500 VA, CE2797, Rx Only,

Devices named in this recall

2 devices in the FDA device registry whose identifier appears in the recall's code information.

• SPARQ Diagnostic Ultrasound System 989605394911

  Philips Ultrasound LLC · System, imaging, pulsed echo, ultrasonic
  1 recall7 reports
• Sparq Diagnostic Ultrasound System 795090

  Philips Ultrasound LLC · Transducer, ultrasonic, diagnostic
  1 recall1 death1 report

Product lines

• SPARQ Diagnostic Ultrasound SystemPhilips Ultrasound LLC · 2 models · 8 reports · 1 recall

Other products in the same recall event

The FDA groups related products into one recall event (event 88625).

• Z-0071-2022 · Terminated
  Philips Ultrasound, Inc. Sparq, Diagnostic Ultrasound System, REF 795116, 100-240V -, 50/60 Hz, 500 VA, CE2797, Rx Only,