Skip to content

Multitom Rax -Intended to visualize anatomical structures… recallZ-2528-2024 · Siemens Medical Solutions USA, Inc · initiated Jul 2, 2024

Class II Open, Classified All recalls posted in August 2024

Is my device affected?

  1. Compare the model, catalog and lot or serial numbers on your device or its packaging with the code information below. A recall usually covers only specific models or lots.
  2. If yours is listed, follow the instructions from Siemens Medical Solutions USA, Inc or your healthcare provider. The company's action is summarized under what the company is doing.
  3. Do not stop using a prescribed or implanted device on your own — talk to your healthcare provider first.

Where to find your model and lot numbers · What recall classes and statuses mean

Why it was recalled

The support arm may unintentionally lower resulting in injury to persons when they are under the display ceiling/wall suspension when positioning the displays

FDA root cause category: Under Investigation by firm

What the company is doing

Siemens issued Customer Safety Advisory Notice (CSAN) XP017/24/S to Director of Diagnostic Imaging and/ or Radiology Laboratory on 7/2/24. Letter states reason for recall, health risk and action to take: Please visually inspect the mounting screw on the ceiling tube (Figure 1) or wall tube (Figure 2) of the display suspension as far as this is possible from the floor. In case the visual inspection of the mounting screw does not show any abnormalities, you can continue to use the system. Nevertheless, until the system has been checked by Siemens Healthineers customer service with the planned field action, we recommend: - not to swivel the support arm of the display ceiling/wall suspension to the mechanical limit with great force and - to ensure that there is no one under the display ceiling/wall suspension when positioning the displays. This Customer Safety Advisory Notice (XP017/24/S) is being distributed to all potentially affected customers. Siemens Healthineers is preparing a field safety corrective action that will be provided with Update XP018/24/S starting in the third quarter of 2024. The corrective action will involve check and replacement of the attachment of the support arm for the display ceiling/wall suspension by a service technician in an onsite visit. In instances where the mounting screw is broken, the support arm will also be replaced with update XP019/24/S. These field actions will be provided to you free of charge. Once the corrective actions are available, our customer service team will contact you to schedule an appointment to perform the above safety corrective action(s). Once the updates are available and if you would like to make an earlier appointment, please feel free to contact customer service at 1-800-888-7436. Please review, understand, and confirm acknowledgement of the information and instructions outlined in this Customer Safety Advisory Notice. Please respond within 14 days of receiving this notification

Recall details

Recall number
Z-2528-2024
Recall class
Class II
Status
Open, Classified
Initiated by the company
Jul 2, 2024
Posted by the FDA
Aug 7, 2024
Recalling firm
Siemens Medical Solutions USA, Inc
Quantity
0
Product code
OWB
FDA submissions
K221281
Distribution
US Nationwide distribution.

Product description

Multitom Rax -Intended to visualize anatomical structures by converting an x-ray pattern into a visible image Model Number: 10860700

Code information (models, lots, serial numbers)

UDI: N/A Serial Numbers: * Multitom Rax systems are licensed for sale in the US but have not been identified as being affected by this recall issue in the United States. However, this system is included in the event affected systems are identified in the future.

Other devices under the same FDA submission

1 device cleared under K221281 — the recall does not name any of them by identifier. One submission often covers many models, so they may or may not be affected.

Other products in the same recall event

The FDA groups related products into one recall event (event 94948).

Sources and updates

How recalls are matched to devices · Editorial policy · Report an error on this page