TRUE METRIX GO TRUE METRIX GO Self Monitoring Blood Glucose Meter - NFRSRecalls & reported problems

Summary

The FDA's MAUDE database contains 2 adverse event reports that list this exact device (DI 00021292009793), received between Nov 30, 2017 and Apr 3, 2018 — classified as 2 malfunctions.

The most frequently reported specific device problem is “High Test Results” (2 reports).

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. What reports can and can't tell you · How this data works · Data updated Oct 18, 2026.

Most reported problems

Recent adverse event reports

The 2 most recent of 2 reports, in the reporter's own words as published by the FDA.

• MalfunctionApr 3, 2018High Test Results; High Test Results

  CONSUMER REPORTED COMPLAINT FOR HIGH BLOOD GLUCOSE RESULTS. THE CUSTOMER IS CONCERNED WITH RESULTS OBTAINED OF 308 MG/DL. THE EXPECTED FASTING BLOOD GLUCOSE TEST RESULT RANGE IS 140 TO 150 MG/DL. THE CUSTOMER AND DID REPORT SYMPTOM OF FEELING TIRED. MEDICAL ATTENTION IS NOT REPORTED AS A RESULT OF THE ACTUAL BLOOD GLUCOSE RESULTS AND REPORTED SYMPTOMS. THE PRODUCT IS STORED BY CUSTOMER ACCORDING TO SPECIFICATION IN THE BEDROOM. DURING THE CALL ON (B)(6) 2018, A BACK TO BACK BLOOD TEST WAS REFUSED BY THE CUSTOMER. THE TEST STRIP LOT MANUFACTURER'S EXPIRATION DATE IS 03/28/2018 AND OPEN VIAL DATE IS (B)(6) 2017. THE METER MEMORY WAS REVIEWED FOR PREVIOUS TEST RESULT HISTORY: (B)(6). CUSTOMER CALLED IN STATES THE METER IS READING HIGH. CUSTOMER STATES THE METER READ 308 MG/DL FASTING. CUSTOMER STATES HIS NORMAL FASTING RANGE IS 140-150 MG/DL FASTING. CUSTOMER DENIES THE NEED FOR MEDICAL ATTENTION AT THE TIME OF CALL AND DENIES SIGNS AND SYMPTOMS OF HYPERGLYCEMIA AT THE TIME OF CALL.

  Patient problems: Fatigue

  MAUDE report 7392762 ↗
• MalfunctionNov 30, 2017High Test Results; High Test Results

  CONSUMER REPORTED COMPLAINT FOR HIGH BLOOD GLUCOSE RESULTS THE CUSTOMER IS CONCERNED WITH ALL OF THE RESULTS OBTAINED. THE EXPECTED FASTING BLOOD GLUCOSE TEST RESULT RANGE IS 140 TO 150MG/DL. THE CUSTOMER FEELS WELL AND DID REPORT SYMPTOMS. MEDICAL ATTENTION IS NOT REPORTED AS A RESULT OF THE ACTUAL BLOOD GLUCOSE RESULTS. THE PRODUCT IS STORED BY CUSTOMER ACCORDING TO SPECIFICATION IN THE BEDROOM. DURING THE CALL ON (B)(6) 2017, A BACK TO BACK BLOOD TEST WAS PERFORMED NON-FASTING BY THE CUSTOMER AND PRODUCED TEST RESULTS OF 344 AND 200MG/DL USING TRUE METRIX GO METER. THE TEST STRIP LOT MANUFACTURER'S EXPIRATION DATE IS 11/30/2018 AND OPEN VIAL DATE IS (B)(6) 2017. THE METER MEMORY WAS REVIEWED FOR PREVIOUS TEST RESULT HISTORY: (DATE/TIME NOT STORED CORRECTLY). THE 248MG/DL DATE: (B)(6) 2017 TIME:12:01 PM FASTING, 300MG/DL DATE: (B)(6) 2017 TIME:6:32 PM FASTING, 181MG/DL DATE: (B)(6) 2017 TIME:10:49 AM FASTING, 400MG/DL DATE: (B)(6) 2017 TIME:12:56 PM FASTING, 211MG/DL DATE: (B)(6) 2017 TIME:11:06 PM FASTING. THE CUSTOMER IS CALLING BECAUSE SHE FEELS THAT THE RESULTS SHE IS GETTING FROM THE METER ARE READING HIGH.

  Patient problems: No Known Impact Or Consequence To Patient

  MAUDE report 7071257 ↗