TRUE METRIX GORecalls & reported problems across all models

We found 3 models of TRUE METRIX GO by Trividia Health, Inc. in the FDA's device registry (GUDID). Together they are named in 2 adverse event reports in the FDA's MAUDE database, received between Nov 30, 2017 and Apr 3, 2018 — classified as 2 malfunctions.

The most frequently reported specific device problem is “High Test Results” (2 reports).

1 FDA recall record name at least one of these models by its device identifier, 1 still open.

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event. Widely used products collect more reports, so totals can't be used to compare products or estimate failure rates. Only reports that name a model's exact device identifier are counted. What reports can and can't tell you · How this data works

TRUE METRIX GO recalls

FDA recall records that name at least one of these models by its device identifier, newest first. Each recall usually covers specific models or lots, so check the details.

1. Feb 6, 2026Open, Classified

   The system labeling (user manual and online labeling) did not provide adequate directions for lay users to act on the E-5 error code. The error code description and recommended actions for the E-5 error code in the labeling do not: (a) clearly emphasize that an E-5 error code could represent a very high blood glucose level, and (b) prominently convey the appropriate immediate actions, such as contacting a healthcare professional. This could lead to a delay in treatment if the user does not seek medical attention immediately when receiving an E-5 error code and experiencing symptoms of high glucose.

   Z-1548-2026 · Root cause: Software design · names 2 of these models · Recall details · FDA record ↗

Most reported TRUE METRIX GO problems

TRUE METRIX GO models

3 models, most reported first. Each model has its own page with its reports, recalls and device details.

• TRUE METRIX GO TRUE METRIX GO Self Monitoring Blood Glucose Meter

  Glucose Dehydrogenase, Glucose
  1 recall0 reports
• TRUE METRIX GO TRUE METRIX GO Self Monitoring Blood Glucose Meter

  Glucose Dehydrogenase, Glucose
  1 recall0 reports
• TRUE METRIX GO TRUE METRIX GO Self Monitoring Blood Glucose Meter - NFRS

  Glucose Dehydrogenase, Glucose
  2 reports

Recent TRUE METRIX GO adverse event reports

The 2 most recent reports across all models, in the reporter's own words as published by the FDA.

• MalfunctionApr 3, 2018High Test Results; High Test Results

  CONSUMER REPORTED COMPLAINT FOR HIGH BLOOD GLUCOSE RESULTS. THE CUSTOMER IS CONCERNED WITH RESULTS OBTAINED OF 308 MG/DL. THE EXPECTED FASTING BLOOD GLUCOSE TEST RESULT RANGE IS 140 TO 150 MG/DL. THE CUSTOMER AND DID REPORT SYMPTOM OF FEELING TIRED. MEDICAL ATTENTION IS NOT REPORTED AS A RESULT OF THE ACTUAL BLOOD GLUCOSE RESULTS AND REPORTED SYMPTOMS. THE PRODUCT IS STORED BY CUSTOMER ACCORDING TO SPECIFICATION IN THE BEDROOM. DURING THE CALL ON (B)(6) 2018, A BACK TO BACK BLOOD TEST WAS REFUSED BY THE CUSTOMER. THE TEST STRIP LOT MANUFACTURER'S EXPIRATION DATE IS 03/28/2018 AND OPEN VIAL DATE IS (B)(6) 2017. THE METER MEMORY WAS REVIEWED FOR PREVIOUS TEST RESULT HISTORY: (B)(6). CUSTOMER CALLED IN STATES THE METER IS READING HIGH. CUSTOMER STATES THE METER READ 308 MG/DL FASTING. CUSTOMER STATES HIS NORMAL FASTING RANGE IS 140-150 MG/DL FASTING. CUSTOMER DENIES THE NEED FOR MEDICAL ATTENTION AT THE TIME OF CALL AND DENIES SIGNS AND SYMPTOMS OF HYPERGLYCEMIA AT THE TIME OF CALL.

  Patient problems: Fatigue

  MAUDE report 7392762 ↗
• MalfunctionNov 30, 2017High Test Results; High Test Results

  CONSUMER REPORTED COMPLAINT FOR HIGH BLOOD GLUCOSE RESULTS THE CUSTOMER IS CONCERNED WITH ALL OF THE RESULTS OBTAINED. THE EXPECTED FASTING BLOOD GLUCOSE TEST RESULT RANGE IS 140 TO 150MG/DL. THE CUSTOMER FEELS WELL AND DID REPORT SYMPTOMS. MEDICAL ATTENTION IS NOT REPORTED AS A RESULT OF THE ACTUAL BLOOD GLUCOSE RESULTS. THE PRODUCT IS STORED BY CUSTOMER ACCORDING TO SPECIFICATION IN THE BEDROOM. DURING THE CALL ON (B)(6) 2017, A BACK TO BACK BLOOD TEST WAS PERFORMED NON-FASTING BY THE CUSTOMER AND PRODUCED TEST RESULTS OF 344 AND 200MG/DL USING TRUE METRIX GO METER. THE TEST STRIP LOT MANUFACTURER'S EXPIRATION DATE IS 11/30/2018 AND OPEN VIAL DATE IS (B)(6) 2017. THE METER MEMORY WAS REVIEWED FOR PREVIOUS TEST RESULT HISTORY: (DATE/TIME NOT STORED CORRECTLY). THE 248MG/DL DATE: (B)(6) 2017 TIME:12:01 PM FASTING, 300MG/DL DATE: (B)(6) 2017 TIME:6:32 PM FASTING, 181MG/DL DATE: (B)(6) 2017 TIME:10:49 AM FASTING, 400MG/DL DATE: (B)(6) 2017 TIME:12:56 PM FASTING, 211MG/DL DATE: (B)(6) 2017 TIME:11:06 PM FASTING. THE CUSTOMER IS CALLING BECAUSE SHE FEELS THAT THE RESULTS SHE IS GETTING FROM THE METER ARE READING HIGH.

  Patient problems: No Known Impact Or Consequence To Patient

  MAUDE report 7071257 ↗

Other Trividia Health, Inc. products

• TRUE METRIX31 models · 4,546 reports · 2 recalls
• TRUE METRIX AIR16 models · 693 reports · 1 recall
• TRUEtrack21 models · 445 reports
• TRUEplus37 models · 269 reports
• TRUE METRIX PRO5 models · 23 reports · 1 recall
• TRUEbalance3 models · 67 reports
• TRUE FOCUS2 models · 48 reports