Vue PACS (Diagnostic) Vue PACS (Diagnostic) - 12Recalls & reported problems

Summary

The FDA's MAUDE database contains 3 adverse event reports that list this exact device (DI 00884838100350), received between Oct 28, 2024 and Apr 30, 2026 — classified as 3 malfunctions.

The most frequently reported specific device problem is “Application Program Problem” (1 report).

2 FDA recall records name this device's identifier, 2 still open.

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. What reports can and can't tell you · How this data works · Data updated Oct 18, 2026.

Recalls naming this device

1. Mar 5, 2026Class IIOpen, Classified

   Potential that mis-ordered frames in Vue Motion during dynamic cine runs may cause images frames to display out of sequence.

   Z-1692-2026 · Root cause: Software design · Recall details · FDA record ↗

2. Oct 10, 2024Class IIOpen, Classified

   A software issue affecting Philips Vue PACS may cause incorrect ischemic map and table value calculations when using the export function in the Perfusion Application for a Siemens CT perfusion study, resulting in misdiagnosis due to incorrect ischemic map and table values.

   Z-0497-2025 · Root cause: Software design · Recall details · FDA record ↗

Most reported problems

Recent adverse event reports

The 3 most recent of 3 reports, in the reporter's own words as published by the FDA.

• MalfunctionApr 30, 2026Computer Software Problem; Insufficient Device Problem Information

  SMPA REFERENCE (B)(4). THE CLIENT WAS CRASHING DURING MDT (MULTIDISCIPLINARY TEAM CONFERENCE) AND CT IMAGES FAILED TO DISPLAY. PHILIPS HAS STARTED AN INVESTIGATION OF THIS ISSUE.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 25040845 ↗
• MalfunctionDec 23, 2025Application Program Version or Upgrade Problem; Application Program Version or Upgrade Problem

  PHILIPS RECEIVED A COMPLAINT ON VUE PACS DIAGNOSTIC INDICATING THAT AFTER UPGRADING THE SYSTEM FROM 12.2.8.570 TO 12.2.8.600 THE CUSTOMER EXPERIENCED BOOKMARKS RETURNING INCORRECT AND INACCURATE RESULTS.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 23881554 ↗
• MalfunctionOct 28, 2024Application Program Problem; Application Program Problem

  IT HAS BEEN REPORTED TO PHILIPS THAT AN IDENTITY ERROR IN PEDIATRIC IMAGING REVEALED THE ABSENCE OF THE POSSIBILITY OF CORRECTION THE AGE ON THE RADIOLOGY PICTURES OF A CHILD WHEN THEY WERE DONE BY MISTAKE IN THE NAME OF ANOTHER CHILD. THE IDENTITY IS CORRECT, PATIENT IDENTIFICATION NUMBER, DATE OF BIRTH, HOWEVER THE AGE OF THE CHILD CORRESPONDS TO THE WRONG IDENTITY ON THE PICTURES DISTRIBUTED ON THE PACS. THE MODIFICATION OR DELETION OF THIS FIELD IS IMPOSSIBLE DURING THE RECONCILIATION OF THE CASE. IN THIS CASE, THIS 7-YEAR-OLD PATIENT HAS ANNOTATED PICTURES OF 11 YEARS. THERE WAS NO REPORTED HARM TO THE PATIENT. THE DEVICE WAS IN CLINICAL USE AT THE TIME OF THE EVENT. PHILIPS HAS DECIDED TO REPORT THIS EVENT OUT OF ABUNDANCE OF CAUTION. IT IS UNKNOWN AT THIS TIME IF THIS EVENT IF IT WERE TO RECUR COULD CAUSE SERIOUS INJURY OR DEATH. THIS ISSUE IS CURRENTLY UNDER INVESTIGATION.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 20547647 ↗