TRUEtrackRecalls & reported problems across all models

We found 21 models of TRUEtrack by Trividia Health, Inc. in the FDA's device registry (GUDID). Together they are named in 445 adverse event reports in the FDA's MAUDE database, received between Nov 18, 2016 and Aug 8, 2023 — classified as 15 injuries, 430 malfunctions.

The most frequently reported specific device problem is “High Test Results” (265 reports).

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event. Widely used products collect more reports, so totals can't be used to compare products or estimate failure rates. Only reports that name a model's exact device identifier are counted. What reports can and can't tell you · How this data works

Most reported TRUEtrack problems

TRUEtrack models

21 models, most reported first. Each model has its own page with its reports, recalls and device details.

• TRUEtrack TRUEtrack 50 Blood Glucose Test Strips

  Glucose Oxidase, Glucose
  153 reports
• TRUEtrack TRUEtrack BLOOD GLUCOSE MONITORING SYSTEM

  System, Test, Blood Glucose, Over The Counter
  81 reports
• TRUEtrack TRUEtrack Blood Glucose Monitoring System

  Single (Specified) Analyte Controls (Assayed And Unassayed)
  41 reports
• TRUEtrack TRUEtrack blood glucose monitor

  System, Test, Blood Glucose, Over The Counter
  34 reports
• TRUEtrack TRUEtrack BLOOD GLUCOSE MONITORING SYSTEM NOT FOR RETAIL SALE

  System, Test, Blood Glucose, Over The Counter
  28 reports
• TRUEtrack TRUEtrack BLOOD GLUCOSE METER - FREE METER ONLY

  System, Test, Blood Glucose, Over The Counter
  16 reports
• TRUEtrack TRUEtrack 25 Blood Glucose Test Strips

  Glucose Oxidase, Glucose
  16 reports
• TRUEtrack TRUEtrack BLOOD GLUCOSE MONITORING SYSTEM

  System, Test, Blood Glucose, Over The Counter
  11 reports
• TRUEtrack TRUEtrack blood glucose monitoring system

  System, Test, Blood Glucose, Over The Counter
  9 reports
• TRUEtrack TRUEtrack Blood Glucose Meter FREE METER ONLY

  Single (Specified) Analyte Controls (Assayed And Unassayed)
  9 reports
• TRUEtrack TRUEtrack 10 Blood Glucose Test Strips

  Glucose Oxidase, Glucose
  8 reports
• TRUEtrack TRUEtrack Blood Glucose Monitoring System

  System, Test, Blood Glucose, Over The Counter
  7 reports
• TRUEtrack TRUEtrack Blood Glucose Monitoring System

  System, Test, Blood Glucose, Over The Counter
  6 reports
• TRUEtrack TRUEtrack BLOOD GLUCOSE METER - FREE METER ONLY

  System, Test, Blood Glucose, Over The Counter
  6 reports
• TRUEtrack TRUEtrack BLOOD GLUCOSE MONITORING SYSTEM

  System, Test, Blood Glucose, Over The Counter
  6 reports
• TRUEtrack TRUEtrack BLOOD GLUCOSE MONITORING SYSTEM

  System, Test, Blood Glucose, Over The Counter
  4 reports
• TRUEtrack TRUEtrack BLOOD GLUCOSE METER

  System, Test, Blood Glucose, Over The Counter
  3 reports
• TRUEtrack TRUEtrack Blood Glucose Meter - Free Meter Only

  Glucose Oxidase, Glucose
  3 reports
• TRUEtrack TRUEtrack Blood Glucose Monitoring System

  System, Test, Blood Glucose, Over The Counter
  2 reports
• TRUEtrack TRUEtrack BLOOD GLUCOSE METER

  System, Test, Blood Glucose, Over The Counter
  1 report
• TRUEtrack TRUEtrack Blood Glucose Meter Medidor de Glucosa en la Sangre

  System, Test, Blood Glucose, Over The Counter
  1 report

Recent TRUEtrack adverse event reports

The 15 most recent reports across all models, in the reporter's own words as published by the FDA.

• MalfunctionAug 8, 2023Physical Resistance/Sticking; Physical Resistance/Sticking

  CONSUMER REPORTED COMPLAINT FOR PHYSICAL DEFECT OF TEST STRIPS. CUSTOMER STATED THAT WHEN HE HAD OPENED THE TEST STRIP VIAL THE TEST STRIPS HAD BEEN STUCK TOGETHER AND THAT HE HAD TO PULL THEM APART. CUSTOMER STATED THAT THE VIAL OF STRIPS WAS SEALED AND INTACT WHEN RECEIVED. THE CUSTOMER FEELS WELL AND DID NOT REPORT ANY SYMPTOMS. MEDICAL ATTENTION IS NOT REPORTED AS A RESULT OF THE ACTUAL BLOOD GLUCOSE RESULTS. DURING THE CALL, A BACK TO BACK BLOOD TEST WAS NOT PERFORMED BY THE CUSTOMER. THE PRODUCT IS STORED ACCORDING TO SPECIFICATION IN THE BEDROOM. THE TEST STRIP LOT MANUFACTURER¿S EXPIRATION DATE IS 09/15/2023 AND OPEN VIAL DATE WAS NOT DISCLOSED. CUSTOMER HAS DISCONTINUED PRODUCT (TRUETRACK) AND WAS UPGRADED TO TRUE METRIX PRODUCT LINE.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 17479123 ↗
• MalfunctionJun 26, 2023No Apparent Adverse Event; No Apparent Adverse Event

  CONSUMER CALLED TO INQUIRE ABOUT PRODUCT - DAUGHTER IS CALLING ON BEHALF OF THE CUSTOMER. CUSTOMER HAS DISCONTINUED PRODUCT - CUSTOMER HAS TRUE TRACK METER AND TEST STRIPS. THE TEST STRIPS ARE EXPIRED - MANUFACTURER'S EXPIRATION DATE IS 10/31/2017 AND TEST STRIPS ARE PART OF RECALL. CUSTOMER DID NOT REPORT A COMPLAINT ASSOCIATED WITH THE PRODUCTS. THE CUSTOMER FEELS WELL AND DID NOT REPORT ANY SYMPTOMS. NO MEDICAL ATTENTION ASSOCIATED WITH THE USE OF THE PRODUCTS WAS REPORTED. CUSTOMER HAS DIFFERENT BRAND METER AND TEST STRIPS SHE WILL BE USING.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 17204174 ↗
• MalfunctionApr 7, 2023High Test Results; High Test Results

  CONSUMER REPORTED COMPLAINT FOR HIGH BLOOD GLUCOSE TEST RESULTS. THE CUSTOMER IS CONCERNED WITH TEST RESULTS FROM RESULTS OBTAINED OF 315, 195, 164, 213 AND 250 MG/DL. THE CUSTOMER¿S EXPECTED AM FASTING BLOOD GLUCOSE TEST RESULT IS <120 MG/DL AND EXPECTED PM FASTING BLOOD GLUCOSE TEST RESULT IS <150 MG/DL. THE CUSTOMER FEELS WELL AND DID NOT REPORT ANY SYMPTOMS. MEDICAL ATTENTION IS NOT REPORTED AS A RESULT OF THE ACTUAL BLOOD GLUCOSE RESULTS. DURING THE CALL, A BACK TO BACK BLOOD TEST WAS NOT PERFORMED BY THE CUSTOMER. THE PRODUCT IS STORED ACCORDING TO SPECIFICATION IN THE BEDROOM. THE CUSTOMER'S TEST STRIPS ARE EXPIRED: TEST STRIP LOT MANUFACTURER¿S EXPIRATION DATE IS 02/22/2023 AND TEST STRIPS WERE OPENED 8 MONTHS PRIOR TO THE CALL. THE CUSTOMER DID NOT HAVE ANOTHER VIAL OF TEST STRIPS THAT HAD BEEN STORED AND HANDLED CORRECTLY. CUSTOMER WAS UPGRADED TO TRUE METRIX PRODUCT LINE. THE METER MEMORY WAS NOT REVIEWED FOR PREVIOUS TEST RESULT HISTORY, CUSTOMER PROVIDED RESULTS FROM HER LOGBOOK: RESULT 1: 315 MG/DL DATE: (B)(6) AM FASTING. RESULT 2: 195 MG/DL UNKNOWN DATE AM FASTING. RESULT 3: 164 MG/DL UNKNOWN DATE PM FASTING. RESULT 4: 213 MG/DL UNKNOWN DATE AM FASTING. RESULT 5: 2

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 16700341 ↗
• InjuryJan 5, 2023High Test Results; High Test Results

  CONSUMER REPORTED COMPLAINT FOR HIGH BLOOD GLUCOSE TEST RESULTS. THE CUSTOMER IS USING DISCONTINUED PRODUCT - CUSTOMER HAS TRUE TRACK METER AND TEST STRIPS. THE PRODUCT IS STORED ACCORDING TO SPECIFICATION IN THE BEDROOM. THE TEST STRIPS ARE EXPIRED - MANUFACTURER'S EXPIRATION DATE IS 04/30/2020. THE CUSTOMER DID NOT PROVIDE TEST RESULTS OF CONCERN, BUT STATED HE WAS CONCERNED WITH A HIGH RESULT OBTAINED AFTER HE HAD BEEN DISCHARGED FROM THE HOSPITAL. THE CUSTOMER DOES NOT KNOW THEIR EXPECTED BLOOD GLUCOSE TEST RESULT RANGE. AT THE TIME OF THE CALL THE CUSTOMER REPORTED EXPERIENCING BLURRY VISION. CUSTOMER STATED THAT 10 DAYS PRIOR HE HAD GONE TO THE HOSPITAL. CUSTOMER STATED THAT HIS LEFT ARM AND LEG HAD BEEN PARALYZED AND THAT HE HAD FALLEN FROM HIS BED. CUSTOMER'S WIFE HAD TAKEN HIM TO A CLINIC WHO HAD ADVISED CUSTOMER TO GO TO THE ER, WHERE HE HAD A BLOOD TEST AND ECG, AS WELL AS OTHER TESTS. CUSTOMER HAD BEEN TOLD HIS BLOOD SUGAR WAS HIGH; CUSTOMER DOES NOT RECALL THE EXACT RESULT OBTAINED VIA A URINE TEST. CUSTOMER STATED HE HAD NOT BEEN GIVEN A DIAGNOSIS. CUSTOMER STATED THE DOCTOR HAD INFORMED HIM IT COULD HAVE BEEN A MILD STROKE OR TIA SINCE ONCE HAD ARRIVED AT THE ER HIS

  Patient problems: Blurred Vision; Fall; Paralysis

  MAUDE report 16102048 ↗
• MalfunctionJul 26, 2022High Test Results; High Test Results

  CONSUMER REPORTED COMPLAINT FOR HIGH BLOOD GLUCOSE TEST RESULTS. THE CUSTOMER IS CONCERNED WITH TEST RESULTS FROM RESULTS OBTAINED OF 222 AND 287 MG/DL; TESTS WERE PERFORMED BACK TO BACK AND CUSTOMER DID NOT USE THE PROPER BACK TO BACK TESTING TECHNIQUE. THE CUSTOMER¿S EXPECTED PM FASTING BLOOD GLUCOSE TEST RESULT RANGE IS 108-125 MG/DL. THE CUSTOMER FEELS WELL AND DID NOT REPORT ANY SYMPTOMS. MEDICAL ATTENTION IS NOT REPORTED AS A RESULT OF THE ACTUAL BLOOD GLUCOSE RESULTS. DURING THE CALL, A BACK TO BACK BLOOD TEST WAS NOT PERFORMED BY THE CUSTOMER. THE PRODUCT IS NOT STORED ACCORDING TO SPECIFICATION (BATHROOM). THE TEST STRIP LOT MANUFACTURER¿S EXPIRATION DATE IS 12/22/2022 AND OPEN VIAL DATE IS UNKNOWN. THE CUSTOMER DID NOT HAVE ANOTHER VIAL OF TEST STRIPS THAT HAD BEEN STORED AND HANDLED CORRECTLY. THE METER MEMORY WAS REVIEWED FOR PREVIOUS TEST RESULT HISTORY: RESULT 1: 222 MG/DL, DATE: (B)(6) 2022, TIME: 2:11 PM FASTING. RESULT 2: 287 MG/DL, DATE: (B)(6) 2022, TIME: 2:14 PM FASTING. RESULT 3: 125 MG/DL, DATE: (B)(6) 2022, TIME: 2:57 PM FASTING. RESULT 4: 165 MG/DL, DATE: (B)(6) 2022, TIME: 2:38 PM FASTING. RESULT 5: 116 MG/DL, DATE: (B)(6) 2022, TIME: 2:59 PM FASTING.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 15102559 ↗
• MalfunctionApr 4, 2022Low Test Results; Low Test Results

  CONSUMER REPORTED COMPLAINT FOR LOW BLOOD GLUCOSE TEST RESULTS. GRANDDAUGHTER IS CALLING ON BEHALF OF THE CUSTOMER. THE CUSTOMER IS CONCERNED WITH TEST RESULTS FROM RESULTS OBTAINED OF 64 MG/DL. THE CUSTOMER¿S EXPECTED AM FASTING BLOOD GLUCOSE TEST RESULT IS 125 MG/DL AND EXPECTED PM FASTING BLOOD GLUCOSE TEST RESULT RANGE IS 170-200 MG/DL. THE CUSTOMER FEELS WELL AND DID NOT REPORT ANY SYMPTOMS. MEDICAL ATTENTION IS NOT REPORTED AS A RESULT OF THE ACTUAL BLOOD GLUCOSE RESULTS. DURING THE CALL, A BACK TO BACK BLOOD TEST WAS PERFORMED BY THE CUSTOMER PM FASTING AND PRODUCED TEST RESULTS OF 234 MG/DL AND 271 MG/DL USING TRUE TRACK METER; THE CUSTOMER WAS NOT SATISFIED WITH THE RESULTS OBTAINED. THE PRODUCT IS STORED ACCORDING TO SPECIFICATION IN THE LIVING ROOM. THE TEST STRIP LOT MANUFACTURER¿S EXPIRATION DATE IS 12/17/2022 AND TEST STRIPS WERE OPENED TWO DAYS PRIOR TO CALL. THE METER MEMORY WAS REVIEWED FOR PREVIOUS TEST RESULT HISTORY (DATE NOT SET): (B)(6).

  Patient problems: Hypoglycemia

  MAUDE report 13995047 ↗
• MalfunctionMar 22, 2022Physical Resistance/Sticking; Physical Resistance/Sticking

  CONSUMER REPORTED COMPLAINT FOR PHYSICAL DEFECT OF TEST STRIPS. CUSTOMER STATED THAT THE TEST STRIPS ARE STUCK TOGETHER. CUSTOMER STATED THAT SHE PURCHASED TWO VIALS OF TEST STRIPS ON (B)(6) 2022 (SAME LOT NUMBER); ONLY ONE OF THE VIALS HAS BEEN OPENED BY THE CUSTOMER. CUSTOMER STATED THAT THE TEST STRIPS THAT WERE STICKING DO NOT WORK. THE TEST STRIP LOT MANUFACTURER¿S EXPIRATION DATE IS 07/31/2023. THE CUSTOMER FEELS WELL AND DID NOT REPORT ANY SYMPTOMS. MEDICAL ATTENTION IS NOT REPORTED AS A RESULT OF THE ACTUAL BLOOD GLUCOSE RESULTS.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 13847671 ↗
• MalfunctionMar 3, 2022Low Test Results; Low Test Results

  CONSUMER REPORTED COMPLAINT FOR LOW BLOOD GLUCOSE TEST RESULTS. WIFE IS CALLING ON BEHALF OF THE CUSTOMER. THE CUSTOMER IS CONCERNED WITH TEST RESULTS FROM RESULTS OBTAINED OF 69, 76, 71 AND 78MG/DL. THE CUSTOMER¿S EXPECTED AM FASTING BLOOD GLUCOSE TEST RESULT IS 120MG/DL. THE CUSTOMER FEELS WELL AND DID NOT REPORT ANY SYMPTOMS. MEDICAL ATTENTION IS NOT REPORTED AS A RESULT OF THE ACTUAL BLOOD GLUCOSE RESULTS. THE CUSTOMER WAS NOT USING THE PROPER TESTING TECHNIQUE. DURING THE CALL, A BLOOD TEST WAS PERFORMED BY THE CUSTOMER NON-FASTING AND PRODUCED TEST RESULT OF 363MG/DL USING TRUE TRACK METER; CUSTOMER WAS SATISFIED WITH THE RESULT OBTAINED. THE PRODUCT IS STORED ACCORDING TO SPECIFICATION IN THE BEDROOM. THE TEST STRIP LOT MANUFACTURER¿S EXPIRATION DATE IS 07/31/2023 AND OPEN VIAL DATE IS ONE MONTH AGO. THE METER MEMORY WAS REVIEWED FOR PREVIOUS TEST RESULT HISTORY: RESULT 1: 69MG/DL, DATE: (B)(6) 2022 ,TIME: 7:30 AM, FASTING; RESULT 2: 76MG/DL ,DATE: (B)(6) 2022, TIME: 7:45 AM ,FASTING ; RESULT 3: 71MG/DL ,DATE: (B)(6) 2022 ,TIME: 7:30 AM ,FASTING ; RESULT 4: 78MG/DL ,DATE: (B)(6) 2022 ,TIME: 7:45 AM ,FASTING; RESULT 5: 76MG/DL ,DATE: (B)(6) 2022 ,TIME: 7:30 AM ,FASTING.

  Patient problems: Hypoglycemia

  MAUDE report 13659681 ↗
• MalfunctionFeb 17, 2022High Test Results; High Test Results

  CONSUMER REPORTED COMPLAINT FOR HIGH AND ERRATIC BLOOD GLUCOSE TEST RESULTS. THE CUSTOMER IS CONCERNED WITH TEST RESULTS FROM BACK TO BACK BLOOD TESTS OF 260, 180 AND 290MG/DL AM FASTING. THE CUSTOMER WAS NOT USING THE PROPER TESTING TECHNIQUE. THE CUSTOMER¿S EXPECTED AM FASTING BLOOD GLUCOSE TEST RESULT RANGE IS 100-110MG/DL AND EXPECTED PM FASTING BLOOD GLUCOSE TEST RESULT RANGE IS 170-180MG/DL. THE CUSTOMER FEELS WELL AND DID NOT REPORT ANY SYMPTOMS. MEDICAL ATTENTION IS NOT REPORTED AS A RESULT OF THE ACTUAL BLOOD GLUCOSE RESULTS. DURING THE CALL, A BACK TO BACK BLOOD TEST WAS NOT PERFORMED BY THE CUSTOMER. THE PRODUCT IS STORED ACCORDING TO SPECIFICATION IN THE BEDROOM. THE TEST STRIP LOT MANUFACTURER¿S EXPIRATION DATE IS 05/19/2023 AND OPEN VIAL DATE IS ONE WEEK PRIOR TO CALL. THE METER MEMORY WAS NOT REVIEWED FOR PREVIOUS TEST RESULT HISTORY.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 13550459 ↗
• MalfunctionDec 28, 2021High Test Results; High Test Results

  CONSUMER REPORTED COMPLAINT FOR HIGH BLOOD GLUCOSE TEST RESULTS. DAUGHTER IS CALLING ON BEHALF OF THE CUSTOMER. THE CUSTOMER IS CONCERNED WITH TEST RESULTS FROM RESULTS OBTAINED OF 494MG/DL. THE CUSTOMER¿S EXPECTED PM FASTING BLOOD GLUCOSE TEST RESULT RANGE IS 200-250MG/DL. THE CUSTOMER FEELS WELL AND DID NOT REPORT ANY SYMPTOMS. MEDICAL ATTENTION IS NOT REPORTED AS A RESULT OF THE ACTUAL BLOOD GLUCOSE RESULTS. THE CUSTOMER WAS NOT USING THE PROPER TESTING TECHNIQUES. DURING THE CALL, A BACK TO BACK BLOOD TEST WAS NOT PERFORMED BY THE CUSTOMER. THE PRODUCT IS STORED ACCORDING TO SPECIFICATION IN THE BEDROOM. THE TEST STRIP LOT MANUFACTURER¿S EXPIRATION DATE IS 02/22/2023 AND OPEN VIAL DATE IS ONE MONTH AGO. THE METER MEMORY WAS REVIEWED FOR PREVIOUS TEST RESULT HISTORY (DATE NOT SET): RESULT 1: 215 MG/DL DATE: (B)(6) 2021 TIME: 10:12PM FASTING, RESULT 2: 494 MG/DL DATE: (B)(6) 2021 TIME: 7:54PM FASTING, RESULT 3: 175 MG/DL DATE: (B)(6) 2021 TIME: 5:43PM FASTING, RESULT 4: 147 MG/DL DATE: (B)(6) 2021 TIME: 12:00PM FASTING, RESULT 5: 229 MG/DL DATE: (B)(6) 2021 TIME: 7:41AM FASTING.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 13097577 ↗
• InjuryOct 12, 2021Image Display Error/Artifact; Image Display Error/Artifact

  CONSUMER REPORTED COMPLAINT FOR ERROR MESSAGE. DURING THE CALL, A BLOOD TEST WAS NOT PERFORMED BY THE CUSTOMER. CUSTOMER HAS DISCONTINUED PRODUCT - CUSTOMER HAS TRUE2GO METER. CUSTOMER WAS ALSO USING TRUETRACK TEST STRIPS WITH THE TRUE2GO METER. THE TEST STRIP LOT MANUFACTURER¿S EXPIRATION DATE IS 03/31/2022 AND OPEN VIAL DATE IS 09/16/2021. PRODUCT STORAGE LOCATION WAS NOT DISCLOSED. THE CUSTOMER STATED SHE HAD NOT BEEN TESTING HER BLOOD GLUCOSE FOR A LONG PERIOD OF TIME. AT THE TIME OF THE CALL, THE CUSTOMER REPORTED EXPERIENCING DRY MOUTH; MEDICAL ATTENTION WAS NOT NEEDED AT THE TIME. CUSTOMER WAS UPGRADED TO TRUE METRIX GO PRODUCT LINE.

  Patient problems: Dry Mouth

  MAUDE report 12614588 ↗
• MalfunctionSep 21, 2021No Apparent Adverse Event; No Apparent Adverse Event

  MOTHER CALLING ON BEHALF OF CUSTOMER FOR ASSISTANCE WITH METER AND STRIPS. ADVISED CALLER THAT THE TEST STRIPS ARE EXPIRED, AND TO DISCARD AND PURCHASE NEW TRACK TEST STRIPS. CUSTOMER DID NOT ALLEGE A PRODUCT DEFECT. CUSTOMER DID NOT REPORT SYMPTOMS. MEDICAL ATTENTION WITH USE OF PRODUCT WAS NOT REPORTED. THE TEST STRIPS ARE EXPIRED: 09/13/2017. CUSTOMER TEST STRIPS HAVE BEEN AFFECTED BY THE RECALL.

  Patient problems: Insufficient Information

  MAUDE report 12506138 ↗
• MalfunctionSep 20, 2021No Apparent Adverse Event; No Apparent Adverse Event

  (B)(6) HUSBAND IS CALLING ON BEHALF OF CUSTOMER TO GET ASSISTANCE WITH THE METER AND RUNNING A BLOOD TEST. CUSTOMER DID NOT ALLEGE A PRODUCT DEFECT. CUSTOMER DID NOT REPORT SYMPTOMS. MEDICAL ATTENTION WITH USE OF PRODUCT WAS NOT REPORTED. THE TEST STRIPS ARE EXPIRED: 07/31/2017. CUSTOMER TEST STRIPS HAVE BEEN AFFECTED BY THE RECALL. CUSTOMER WILL PURCHASE NEW STRIPS.

  Patient problems: No Clinical Signs, Symptoms or Conditions

  MAUDE report 12495372 ↗
• MalfunctionSep 17, 2021Failure to Power Up; No Apparent Adverse Event; Failure to Power Up; No Apparent Adverse Event

  CONSUMER REPORTED COMPLAINT FOR DEAD METER. DAUGHTER IS CALLING ON BEHALF OF THE CUSTOMER. THE BATTERY IN THE TRUE TRACK METER HAD BEEN CHANGED (B)(6) 2020. THE CUSTOMER IS USING THE CORRECT BATTERY FOR THE METER IN THE CORRECT ORIENTATION. DURING THE CALL, THE TRUE TRACK METER POWERED ON USING THE POWER BUTTON AND WHEN A TEST STRIP WAS INSERTED. THE TEST STRIPS ARE EXPIRED - MANUFACTURER'S EXPIRATION DATE IS 02/28/2017 AND TEST STRIPS ARE PART OF RECALL. DAUGHTER STATED THAT CUSTOMER WILL PURCHASE NEW TEST STRIPS. THE CUSTOMER FEELS WELL AND DID NOT REPORT ANY SYMPTOMS. NO MEDICAL ATTENTION ASSOCIATED WITH THE USE OF THE PRODUCT WAS REPORTED.

  Patient problems: Insufficient Information

  MAUDE report 12487806 ↗
• InjuryAug 31, 2021Image Display Error/Artifact; Image Display Error/Artifact

  CONSUMER REPORTED COMPLAINT FOR ERROR MESSAGE (E-3). DAUGHTER IS CALLING ON BEHALF OF THE CUSTOMER. AT THE TIME OF THE CALL THE CUSTOMER REPORTED SYMPTOMS OF FREQUENT URINATION AND INCREASED THIRST; MEDICAL ATTENTION WAS NOT NEEDED AT THE TIME. CUSTOMER STATED THAT ON (B)(6) 2021 SHE HAD SYMPTOMS OF BLURRY VISION, FREQUENT URINATION AND INCREASE THIRST, AND HAD GONE TO A LOCAL CLINIC. CUSTOMER STATED HER BLOOD GLUCOSE TEST RESULT HAD BEEN ABOUT 300 MG/DL BUT THAT SHE WAS NOT EXACTLY SURE. THE DIAGNOSIS WAS HYPERGLYCEMIA AND HYPERTENSION. CUSTOMER WAS PRESCRIBED GLIPIZIDE, METFORMIN AND ACTOSE. DURING THE CALL, A BACK TO BACK BLOOD TEST WAS NOT PERFORMED BY THE CUSTOMER. THE PRODUCT IS STORED ACCORDING TO SPECIFICATION IN THE BEDROOM. THE TEST STRIP LOT MANUFACTURERS EXPIRATION DATE IS 01/31/2020 (EXPIRED); THE CODE CHIP ALSO DID NOT MATCH. THE CUSTOMER DID NOT HAVE ANOTHER VIAL OF TEST STRIPS THAT HAD BEEN STORED AND HANDLED CORRECTLY. WHAT IS THE CUSTOMER REQUESTING TRAINING ON OR ASSISTANCE WITH: E-3 ERROR. WHAT INFORMATION WAS PROVIDED/ OR WHAT WAS ASSISTANCE WAS PROVIDED TO CUSTOMER: THE CUSTOMER IS FEELING SICK, HAVING FREQUENT URINATION, INCREASE THIRST. CUSTOMER WAS FEELING

  Patient problems: High Blood Pressure/ Hypertension; Urinary Frequency / Polyuria

  MAUDE report 12392446 ↗

Other Trividia Health, Inc. products

• TRUE METRIX31 models · 4,546 reports · 2 recalls
• TRUE METRIX AIR16 models · 693 reports · 1 recall
• TRUEplus37 models · 269 reports
• TRUE METRIX PRO5 models · 23 reports · 1 recall
• TRUEbalance3 models · 67 reports
• TRUE METRIX GO3 models · 2 reports · 1 recall
• TRUE FOCUS2 models · 48 reports