Dexcom G5 Mobile Receiver MT22719-PNKRecalls & reported problems
Dexcom, Inc. · G5 Mobile Receiver Adult Pink · Class 3
All models of Dexcom G5 (21) · Dexcom G5 Mobile Receiver (3)
Data updated Oct 18, 2026 from official FDA records · Editorial policy
Quick summary
This Dexcom G5 mobile receiver is a device that displays readings from a glucose sensor. The reports mostly describe the receiver showing incorrect or error messages, alarms that do not sound, and unexpected restarts. FDA records list 6,048 reports, 1 death, 27 injuries and 6,020 malfunctions. No recalls name this device.
AI-generated from the FDA records on this page and checked automatically against the numbers below. Read the details before relying on it.
- Adverse event reports
- 6,048
- Deaths reported
- 1
- Injuries reported
- 27
- Recalls naming it
- 0
Summary
The FDA's MAUDE database contains 6,048 adverse event reports that list this exact device (DI 00386270000262), received between Oct 22, 2015 and Feb 6, 2017 — classified as 1 death, 27 injuries, 6,020 malfunctions.
The most frequently reported specific device problem is “Device Displays Incorrect Message” (4,320 reports).
2 other recalls cover devices cleared under the same FDA submission (P120005); they may or may not involve this specific model.
Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. What reports can and can't tell you · How this data works · Data updated Oct 18, 2026.
Most reported problems
Device problems
- Device Displays Incorrect Message4,320
- Device Operates Differently Than Expected1,435
- No Audible Alarm534
- Wireless Communication Problem360
- Defective Alarm336
- Inappropriate or Unexpected Reset148
- Device Inoperable70
- Use of Device Problem28
Patient problems
- No Consequences Or Impact To Patient5,896
- No Known Impact Or Consequence To Patient102
- No Code Available22
- Hypoglycemia19
- Injury6
- Loss of consciousness3
- No Clinical Signs, Symptoms or Conditions2
- Cognitive Changes1
Recent adverse event reports
The 25 most recent of 6,048 reports, in the reporter's own words as published by the FDA.
MalfunctionFeb 6, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
THE COMPLAINT DEVICE WAS RETURNED FOR EVALUATION. THE DEVICE WAS VISUALLY INSPECTED AND NO DEFECT WAS FOUND. THE RECEIVER LOG WAS REVIEWED AND SCREEN ERROR ALARMS AND FIRMWARE ERRORS WERE OBSERVED. THE REPORTED EVENT OF AN ERROR ICON DISPLAY WAS CONFIRMED DURING LOG REVIEW. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6303520 ↗MalfunctionFeb 3, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(6) 2017, THAT ON (B)(6) 2017, THE RECEIVER DISPLAYED ERROR HWBAT. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WERE RETURNED FOR EVALUATION. THE COMPLAINT COULD NOT BE CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6301867 ↗MalfunctionFeb 3, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
THE COMPLAINT DEVICE WAS RETURNED FOR EVALUATION. THE DEVICE WAS VISUALLY INSPECTED AND NO DEFECT WAS FOUND. THE DATA LOG WAS REVIEWED AND FIRMWARE ERRORS WERE OBSERVED. THE REPORTED EVENT OF AN ERROR ICON DISPLAY WAS CONFIRMED DURING LOG REVIEW. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6301793 ↗MalfunctionFeb 3, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(6) 2017, THAT ON (B)(6) 2017, THE RECEIVER DISPLAYED ERROR HWBBT. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WERE RETURNED FOR EVALUATION. THE COMPLAINT COULD NOT BE CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6301782 ↗MalfunctionJan 30, 2017No Audible Alarm; No Audible Alarm
THE COMPLAINT DEVICE WAS RETURNED FOR EVALUATION. THE DEVICE WAS VISUALLY INSPECTED AND NO DEFECTS WERE FOUND. THE MANUAL TEST WAS NOT PERFORMED DUE TO THE CALL TECH SUPPORT ERROR. THE REPORTED EVENT OF AN INTERMITTENT AUDIO OUTPUT WAS CONFIRMED. THE ROOT CAUSE WAS DETERMINED TO BE A DEFECTIVE SPEAKER.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6287762 ↗MalfunctionJan 30, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
THE COMPLAINT RECEIVER WAS RETURNED FOR EVALUATION. THE DEVICE WAS VISUALLY INSPECTED AND NO DEFECT WAS FOUND. THE RECEIVER WAS CHARGED AND REBOOTED. THE RECEIVER LOG WAS REVIEWED FIRMWARE ERRORS WERE OBSERVED. THE REPORTED EVENT OF AN ERROR ICON DISPLAY WAS CONFIRMED DURING LOG REVIEW. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6287246 ↗MalfunctionJan 30, 2017Inappropriate or Unexpected Reset; Inappropriate or Unexpected Reset
DEXCOM WAS MADE AWARE ON (B)(6) 2017 THAT THE RECEIVER INITIALIZED WITHOUT A MANUAL RESTART ON (B)(6) 2017. THERE WAS NO REPORT INJURY OR MEDICAL INTERVENTION. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. THE DEVICE HAS BEEN RECEIVED FOR EVALUATION. A FOLLOW-UP REPORT WILL BE SUBMITTED ONCE THE EVALUATION IS COMPLETE.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6286312 ↗MalfunctionJan 26, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(6) 2016, THAT ON (B)(6) 2016, THE RECEIVER DISPLAYED ERR121. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. THE RECEIVER WAS RETURNED FOR EVALUATION. AN EXTERNAL VISUAL INSPECTION WAS PERFORMED AND PASSED. THE RECEIVER DATA LOG WAS DOWNLOADED AND REVIEWED AND FIRMWARE ERRORS WERE OBSERVED. THE REPORTED EVENT OF THE RECEIVER DISPLAYING ERR121 WAS CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6278829 ↗MalfunctionJan 26, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(4) 2016, THAT ON (B)(6) 2016, THE RECEIVER DISPLAYED ERR121 AND 69. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. THE RECEIVER WAS RETURNED FOR EVALUATION. AN EXTERNAL VISUAL INSPECTION WAS PERFORMED AND PASSED. THE RECEIVER DATA LOG WAS DOWNLOADED AND REVIEWED AND FIRMWARE ERRORS WERE OBSERVED. THE REPORTED EVENT OF THE RECEIVER DISPLAYING ERR121 AND 69 WAS CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6278827 ↗MalfunctionJan 25, 2017Inappropriate or Unexpected Reset; Inappropriate or Unexpected Reset
DEXCOM WAS MADE AWARE ON 01/04/2017 THAT ON (B)(6) 2017, THE RECEIVER INITIALIZED WITHOUT A MANUAL RESTART. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE. THE RECEIVER HAS BEEN RECEIVED FOR EVALUATION. A FOLLOW-UP REPORT WILL BE SUBMITTED ONCE THE EVALUATION IS COMPLETE.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6278087 ↗MalfunctionJan 25, 2017Inappropriate or Unexpected Reset; Inappropriate or Unexpected Reset
DEXCOM WAS MADE AWARE ON (B)(6) 2017 THAT ON (B)(6) 2016 THE RECEIVER INITIALIZED WITHOUT A MANUAL RESTART. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE. DATA WAS PROVIDED FOR EVALUATION. THE REPORT OF THE RECEIVER INITIALIZING WITHOUT MANUAL RESTART COULD NOT BE CONFIRMED VIA DATA. THE ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6277996 ↗MalfunctionJan 25, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(6) 2016, THAT ON (B)(6) 2016, THE RECEIVER DISPLAYED ERR121. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WERE RETURNED FOR EVALUATION. THE COMPLAINT COULD NOT BE CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6277740 ↗MalfunctionJan 25, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(6) 2016, THAT ON (B)(6) 2016, THE RECEIVER DISPLAYED ERROR 121, CALL TECH SUPPORT. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WERE RETURNED FOR EVALUATION. THE COMPLAINT COULD NOT BE CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6277724 ↗MalfunctionJan 25, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(6) 2016, THAT ON (B)(6) 2016, THE RECEIVER DISPLAYED ERROR 121. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WERE RETURNED FOR EVALUATION. THE COMPLAINT COULD NOT BE CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6277665 ↗MalfunctionJan 25, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(6) 2016, THAT ON (B)(6) 2016, THE RECEIVER DISPLAYED ERROR 121. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WERE RETURNED FOR EVALUATION. THE COMPLAINT COULD NOT BE CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6277576 ↗MalfunctionJan 25, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(4) 2016, THAT ON (B)(6) 2016, THE RECEIVER DISPLAYED ERROR 121. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WERE RETURNED FOR EVALUATION. THE COMPLAINT COULD NOT BE CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6277575 ↗MalfunctionJan 25, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(6) 2016, THAT ON (B)(6) 2016, THE RECEIVER DISPLAYED ERROR 121. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WERE RETURNED FOR EVALUATION. THE COMPLAINT COULD NOT BE CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6277574 ↗MalfunctionJan 25, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(6) 2017, THAT ON (B)(6) 2017, THE RECEIVER DISPLAYED ERRHWBBT. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WERE RETURNED FOR EVALUATION. THE COMPLAINT COULD NOT BE CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6277465 ↗MalfunctionJan 25, 2017Defective Alarm; Defective Alarm
DEXCOM WAS MADE AWARE ON (B)(6) 2016 THAT ON (B)(6) 2016 THE RECEIVER HAD INTERMITTENT AUDIO OUTPUT. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE. THE RECEIVER WAS RETURNED FOR EVALUATION. AN EXTERIOR VISUAL INSPECTION WAS PERFORMED AND PASSED. MANUAL TESTING WAS PERFORMED AND PASSED. THE REPORTED EVENT OF AN INTERMITTENT AUDIO OUTPUT WAS NOT CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6276798 ↗MalfunctionJan 25, 2017Defective Alarm; Defective Alarm
DEXCOM WAS MADE AWARE ON 01/02/2017 THAT ON (B)(6) 2016 THE RECEIVER HAD NO VIBRATION. NO ADDITIONAL EVENT OR PATIENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WAS PROVIDED FOR EVALUATION. THE REPORTED EVENT COULD NOT BE CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6276288 ↗MalfunctionJan 25, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(6) 2016, THAT ON (B)(6) 2016, THE RECEIVER DISPLAYED ERR121. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. THE RECEIVER HAS BEEN RECEIVED FOR DEVICE INVESTIGATION. A FOLLOW-UP REPORT WILL BE SUBMITTED UPON COMPLETION OF DEVICE INVESTIGATION.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6276265 ↗MalfunctionJan 25, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
THE COMPLAINT DEVICE WAS RETURNED FOR EVALUATION. THE DEVICE WAS VISUALLY INSPECTED AND NO DEFECT WAS FOUND. THE DATA LOG WAS REVIEWED AND FIRMWARE ERRORS WERE OBSERVED. THE REPORTED EVENT OF AN ERROR ICON DISPLAY WAS CONFIRMED DURING LOG REVIEW. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6276135 ↗MalfunctionJan 25, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(6) 2016, THAT ON (B)(6) 2016, THE RECEIVER DISPLAYED ERR121. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. THE RECEIVER WAS RETURNED FOR EVALUATION. AN EXTERIOR VISUAL INSPECTION WAS PERFORMED AND PASSED. THE RECEIVER DATA LOG WAS DOWNLOADED AND REVIEWED AND FIRMWARE ERRORS WERE OBSERVED. THE REPORTED EVENT OF THE RECEIVER DISPLAYING ERR 121 WAS CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6275776 ↗MalfunctionJan 25, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(6) 2016, THAT ON (B)(6) 2016, THE RECEIVER DISPLAYED ERR121. NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. THE RECEIVER WAS RETURNED FOR EVALUATION. AN EXTERNAL VISUAL INSPECTION WAS PERFORMED AND PASSED. THE RECEIVER DATA LOG WAS DOWNLOADED AND REVIEWED AND FIRMWARE ERRORS WERE OBSERVED. THE REPORTED EVENT OF THE RECEIVER DISPLAYING ERR121 WAS CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6275770 ↗MalfunctionJan 24, 2017Device Displays Incorrect Message; Device Displays Incorrect Message
DEXCOM WAS MADE AWARE ON (B)(6) 2016, THAT ON (B)(6) 2016, THE RECEIVER DISPLAYED "ERR69 CALL TECH SUPPORT". NO ADDITIONAL PATIENT OR EVENT INFORMATION IS AVAILABLE. NO PRODUCT OR DATA WERE RETURNED FOR EVALUATION. THE COMPLAINT COULD NOT BE CONFIRMED. A ROOT CAUSE COULD NOT BE DETERMINED.
Patient problems: No Consequences Or Impact To Patient
MAUDE report 6275167 ↗
Recalls under the same FDA submission
These recalls involve devices cleared under P120005. One submission often covers many models, so check the product and lot details in each record.
- Z-1561-2020 · Feb 3, 2020 · TerminatedDexcom G5 Continuous Glucose Monitoring System The Dexcom G4 PLATINUM Continuous Glucose Monitoring System is a glucose monitoring device indicated for detecting trends and tracki
- Z-1560-2020 · Feb 3, 2020 · TerminatedDexcom G4 PLATINUM Continuous Glucose Monitoring System The Dexcom G4 PLATINUM Continuous Glucose Monitoring System is a glucose monitoring device indicated for detecting trends a
Other Sensor, Glucose, Invasive devices
- Dexcom G4 Platinum Sensor 9500-27Dexcom, Inc. · Sensor, Glucose, Invasive2 recalls2 deaths99,426 reports
- Dexcom G5 Transmitter Kit STT-GF-001Dexcom, Inc. · Sensor, Glucose, Invasive1 death58,932 reports
- Dexcom G5 Mobile IOS App SW10611Dexcom, Inc. · Sensor, Glucose, Invasive54,544 reports
- Dexcom G5 Transmitter 9438-06Dexcom, Inc. · Sensor, Glucose, Invasive15,360 reports
- Dexcom G5 Mobile Receiver MT22719Dexcom, Inc. · Sensor, Glucose, Invasive1 death12,594 reports
- Dexcom G4 SBT Transmitter 9438-05Dexcom, Inc. · Sensor, Glucose, Invasive1 death9,041 reports
- Dexcom G5 Mobile Receiver MT22719-BLUDexcom, Inc. · Sensor, Glucose, Invasive7,685 reports
- Dexcom G5 Mobile Receiver Kit STK-GF-001Dexcom, Inc. · Sensor, Glucose, Invasive1 recall6,345 reports
Sources and updates
- Device record: FDA GUDID, file dated Oct 13, 2026 · View this device in AccessGUDID ↗
- Adverse event reports: FDA MAUDE, file dated Oct 14, 2026 · each report above links to its original FDA record
- Recalls: FDA Medical Device Recalls, file dated Oct 16, 2026
- Page last rebuilt: Oct 18, 2026. Data downloaded through openFDA, which notes it is not validated for clinical or regulatory use.
How reports and recalls are matched · Editorial policy · Report an error on this page