WAVE Clinical Platform NGRecalls & reported problems
Excel Medical Electronics LLC · The WAVE Clinical Platform software displays, routes, and stores medical device and diagnostic information from supported devices. · Class 2
Data updated Oct 16, 2026 from official FDA records · Editorial policy
Quick summary
This WAVE Clinical Platform software displays, routes and stores information from other medical devices on a hospital network. The 37 reports mostly describe alarm problems: alerts that failed to sound, arrived late, or never reached wireless devices and call lights, including code blue and code NEO announcements not being sent. No deaths and no injuries were reported, and no recalls name this device. No reports were filed in the past 12 months, compared with 4 in the prior12 months.
AI-generated from the FDA records on this page and checked automatically against the numbers below. Read the details before relying on it.
- Adverse event reports
- 37
- Deaths reported
- 0
- Injuries reported
- 0
- Recalls naming it
- 0
Summary
The FDA's MAUDE database contains 37 adverse event reports that list this exact device (DI 00856128007007), received between Aug 5, 2022 and Apr 24, 2025 — classified as 37 malfunctions.
The most frequently reported specific device problem is “Device Alarm System” (28 reports).
Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. What reports can and can't tell you · How this data works · Data updated Oct 16, 2026.
Reports received per month
Most reported problems
Device problems
- Device Alarm System28
- Defective Alarm4
- Delayed Alarm4
- No Audible Alarm1
Patient problems
- No Clinical Signs, Symptoms or Conditions37
Recent adverse event reports
The 25 most recent of 37 reports, in the reporter's own words as published by the FDA.
MalfunctionApr 24, 2025Device Alarm System; Device Alarm System
BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN STATING THE CODE NEO WAS NOT ALERTING. THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 21897069 ↗MalfunctionApr 21, 2025Device Alarm System; Device Alarm System
BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN STATING THE CODE BLUE DID NOT ANNUNCIATE. THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 21878768 ↗MalfunctionFeb 28, 2025Device Alarm System; Device Alarm System
BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN STATING THE CODE BLUE WAS NOT REACHING VAAM. THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT # C-(B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 21494935 ↗MalfunctionFeb 11, 2025Device Alarm System; Device Alarm System
BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN STATING THE ALARMS WERE DELAYED. THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT# (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 21358769 ↗MalfunctionSep 25, 2024Device Alarm System; Device Alarm System
BAXTER RECEIVED A REPORT FROM A BAXTER TECHNICIAN STATING THE ALARM NOTIFICATIONS WERE NOT ANNUNCIATING IN THE WIRELESS DEVICES. THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 20306699 ↗MalfunctionFeb 9, 2024Device Alarm System; Device Alarm System
HILLROM RECEIVED A REPORT FROM A HILLROM TECHNICIAN STATING THEY HAD DELAYS IN THE ALARMS. THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT #(B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 18678142 ↗MalfunctionFeb 8, 2024Device Alarm System; Device Alarm System
HILLROM RECEIVED A REPORT FROM A HILLROM TECHNICIAN STATING THE DELAYED CALL LIGHT ALERTS FOR PATIENT SPECIFIC ALERTS THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 18672990 ↗MalfunctionDec 21, 2023Device Alarm System; Device Alarm System
HILLROM RECEIVED A REPORT FROM A HILLROM TECHNICIAN STATING THE STAFF EMERGENCY CALL DID NOT ALERT. THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT #: (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 18378713 ↗MalfunctionDec 12, 2023Device Alarm System; Device Alarm System
HILLROM RECEIVED A REPORT FROM A HILLROM TECHNICIAN STATING THE CODE CALLS WERE NOT ARRIVING TO VOALTE PHONES. THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT #(B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 18313537 ↗MalfunctionOct 25, 2023Device Alarm System; Device Alarm System
HILLROM RECEIVED A REPORT FROM A HILLROM TECHNICIAN STATING THE PATIENT MONITOR ALARMS ARE NOT SHOWING IN VAAM. THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 18003975 ↗MalfunctionOct 4, 2023Device Alarm System; Device Alarm System
HILLROM RECEIVED A REPORT FROM A HILLROM TECHNICIAN STATING THE HE CODE BLUE AND STAFF ASSIST BOTH NOT PROCESSED CORRECTLY BY VAAM.. THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 17871317 ↗MalfunctionOct 3, 2023Device Alarm System; Device Alarm System
HILLROM RECEIVED A REPORT FROM A HILLROM TECHNICIAN STATING THE VAAM LONGLEAF SERVICE STOPPED PROCESSING. THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 17860812 ↗MalfunctionSep 21, 2023Device Alarm System; Device Alarm System
HILLROM RECEIVED A REPORT FROM A HILLROM TECHNICIAN STATING THE ALERT WAS NOT SENT OUT TO THE RESPONSE GROUP. THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 17789240 ↗MalfunctionSep 20, 2023Device Alarm System; Device Alarm System
HILLROM RECEIVED A REPORT FROM A HILLROM TECHNICIAN STATING THE STAFF WHO WERE ALREADY LOGGED INTO THE SYSTEM TRIED TO SEND A CODE AND RECEIVED A 404 ERROR. STAFF WERE ALSO LOGGED OUT WHICH CAUSED DELAYS IN SENDING CODES. THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 17785869 ↗MalfunctionSep 7, 2023Device Alarm System; Device Alarm System
HILLROM RECEIVED A REPORT FROM A HILLROM TECHNICIAN STATING THEY HAD 3 GAPS IN TIME WHERE ALERTS WERE NOT PROCESSED THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT: (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 17699316 ↗MalfunctionAug 29, 2023Device Alarm System; Device Alarm System
HILLROM RECEIVED A REPORT FROM A HILLROM TECHNICIAN STATING THAT A CODE NEONATAL WAS REPORTED NOT GOING TO ANOT AND VOALTE MOBILE. THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 17641827 ↗MalfunctionAug 4, 2023Device Alarm System; Device Alarm System
THE CUSTOMER REPORTED THAT THE STAFF EMERGENCY ALERT WAS NOT WORKING ON 5 SOUTH BUT WAS WORKING ON 4 SOUTH. THERE WAS NO PATIENT IMPACT OR SAFETY ISSUES REPORTED AS A RESULT OF PRODUCT PERFORMANCE. THIS INCIDENT WAS CAPTURED UNDER HILLROM COMPLAINT REF # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 17457123 ↗MalfunctionJul 28, 2023Device Alarm System; Device Alarm System
HILLROM RECEIVED A REPORT STATING THE NURSE CALL WAS NOT ROUTING TO WIRELESS DEVICES-CALL BELL SYSTEM. THERE WAS NO PATIENT/USER INJURY REPORTED. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT #(B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 17414811 ↗MalfunctionJul 24, 2023Device Alarm System; Device Alarm System
IT WAS REPORTED THAT THE CUSTOMER RECEIVED A WEBSOCKET 1006 ERROR AND MESSAGE WAS NEVER SENT IN A DISPATCH EVENT. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 17379329 ↗MalfunctionJul 13, 2023Device Alarm System; Device Alarm System
IT WAS REPORTED THAT THE CUSTOMER RECEIVED A WEBSOCKET 1006 ERROR AND MESSAGE WAS NEVER SENT IN A DISPATCH EVENT. THIS REPORT WAS FILED IN OUR COMPLAINT HANDLING SYSTEM AS COMPLAINT (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 17317585 ↗MalfunctionApr 18, 2023Device Alarm System; Device Alarm System
THE CUSTOMER REPORTED THAT THE RRT AND STAFF ASSIST CALLS CANCELLED THEMSELVES IMMEDIATELY AFTER BEING TRIGGERED AND THE MONITOR DISPLAYED AN "UNRECOGNIZED EXPRESSION" ERROR MESSAGE. THIS INCIDENT WAS CAPTURED UNDER HILLROM COMPLAINT REF # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 16761216 ↗MalfunctionApr 6, 2023Delayed Alarm; Delayed Alarm
CUSTOMER REPORTED DELAYED ALERTS, NO VAAM ACTIVITY, THEN BEING FLOODED WITH ALERTS, WITH A LARGE GAP BETWEEN ALERTS, THE VAAM DASHBOARD WAS GOING STALE, EXISTING ALERTS WERE STAYING OUT FOR A LONG TIME. THIS INCIDENT WAS CAPTURED UNDER HILLROM COMPLAINT REF # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 16688216 ↗MalfunctionMar 28, 2023Device Alarm System; Device Alarm System
IT AS REPORTED THAT THE HILLROM ANESTHESIA CONSULT BUTTON WAS ACTIVATED AND THE OPERATING ROOM CONTROL DESK PHONE RECEIVED THE ALERT BUT THE ANESTHESIOLOGIST WAS NOT ALERTED ON THE VOALTE PHONE OR THE HILL-ROM STATUS BOARD IN THE ANESTHESIA BUNKER. THE SITE ADDITIONALLY REPORTED THAT THERE WERE NO TONES OR LIGHTS OUTSIDE THE ROOM. THIS EVENT WAS CAPTURED UNDER HILLROM COMPLAINT REF # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 16626703 ↗MalfunctionMar 2, 2023Device Alarm System; Device Alarm System
THE CUSTOMER REPORTED THAT THE "OB EMERGENCY" ALERT DID NOT ROUTE FROM THE FACILITIES RAULAND NURSE CALL SYSTEM (THIRD-PARTY) TO THE VOALTE DEVICE (PHONE). THERE WAS NO INJURY ASSOCIATED WITH THIS EVENT. THIS EVENT WAS CAPTURED UNDER HILLROM COMPLAINT REF # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 16466139 ↗MalfunctionFeb 20, 2023Device Alarm System; Device Alarm System
THE CUSTOMER REPORTED NOT RECEIVING CALLS TO VOALTE MOBILES. NO PATIENT IMPACT OR SAFETY ISSUES REPORTED AS A RESULT OF PRODUCT PERFORMANCE. THIS EVENT WAS CAPTURED UNDER HILLROM COMPLAINT REF # (B)(4).
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 16403367 ↗
Other Monitor,Physiological,Patient(Without Arrhythmia Detection Or Alarms) devices
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- Xper Flex Cardio Physiomonitoring System FC 2010Philips Ds North America LLC · MONITOR,PHYSIOLOGICAL,PATIENT(WITHOUT ARRHYTHMIA DETECTION OR ALARMS)2 recalls2 deaths38 reports
- Welch Allyn, Inc. 901058Welch Allyn, Inc. · MONITOR,PHYSIOLOGICAL,PATIENT(WITHOUT ARRHYTHMIA DETECTION OR ALARMS)2 recalls5 reports
- Welch Allyn, Inc. 901060Welch Allyn, Inc. · MONITOR,PHYSIOLOGICAL,PATIENT(WITHOUT ARRHYTHMIA DETECTION OR ALARMS)2 recalls3 reports
- Welch Allyn, Inc. 901060Welch Allyn, Inc. · MONITOR,PHYSIOLOGICAL,PATIENT(WITHOUT ARRHYTHMIA DETECTION OR ALARMS)2 recalls2 reports
- McKesson Cardiology Hemo 14.0Change Healthcare Canada Company · Monitor,Physiological,Patient(Without Arrhythmia Detection Or Alarms)2 recalls2 deaths2 reports
- Welch Allyn, Inc. 901060Welch Allyn, Inc. · MONITOR,PHYSIOLOGICAL,PATIENT(WITHOUT ARRHYTHMIA DETECTION OR ALARMS)2 recalls1 report
Sources and updates
- Device record: FDA GUDID, file dated Oct 13, 2026 · View this device in AccessGUDID ↗
- Adverse event reports: FDA MAUDE, file dated Oct 14, 2026 · each report above links to its original FDA record
- Recalls: FDA Medical Device Recalls, file dated Oct 16, 2026
- Page last rebuilt: Oct 16, 2026. Data downloaded through openFDA, which notes it is not validated for clinical or regulatory use.
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