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EPIQ 7 Diagnostic Ultrasound System 989605386721Recalls & reported problems

Philips Ultrasound LLC · EPIQ 7 Diagnostic Ultrasound System · Class 2

All models of EPIQ 7 DIAGNOSTIC ULTRASOUND SYSTEM (5)

Data updated Oct 18, 2026 from official FDA records · Editorial policy

Quick summary

This Philips EPIQ 7 ultrasound system has 145 FDA adverse event reports, including 2 deaths and 2 injuries. Many describe the control panel's swivel not locking during transport, and some mention probe damage or the system freezing. 3 recalls name this device, all closed, covering delayed images, unexpected reboots and software lock-ups.

AI-generated from the FDA records on this page and checked automatically against the numbers below. Read the details before relying on it.

Adverse event reports
146
Deaths reported
2
Injuries reported
2
Recalls naming it
3

Summary

The FDA's MAUDE database contains 146 adverse event reports that list this exact device (DI 00884838047693), received between Oct 25, 2018 and Sep 17, 2026 — classified as 2 deaths, 2 injuries, 142 malfunctions.

The most frequently reported specific device problem is “Unintended System Motion” (47 reports).

3 FDA recall records name this device's identifier.

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. What reports can and can't tell you · How this data works · Data updated Oct 18, 2026.

Reports received per month

Nov 2023: 0 reportsDec 2023: 0 reportsJan 2024: 0 reportsFeb 2024: 1 reportsMar 2024: 2 reportsApr 2024: 0 reportsMay 2024: 0 reportsJun 2024: 1 reportsJul 2024: 2 reportsAug 2024: 0 reportsSep 2024: 3 reportsOct 2024: 1 reportsNov 2024: 1 reportsDec 2024: 4 reportsJan 2025: 4 reportsFeb 2025: 2 reportsMar 2025: 3 reportsApr 2025: 2 reportsMay 2025: 6 reportsJun 2025: 5 reportsJul 2025: 4 reportsAug 2025: 2 reportsSep 2025: 5 reportsOct 2025: 5 reportsNov 2025: 8 reportsDec 2025: 2 reportsJan 2026: 3 reportsFeb 2026: 4 reportsMar 2026: 8 reportsApr 2026: 2 reportsMay 2026: 2 reportsJun 2026: 1 reportsJul 2026: 0 reportsAug 2026: 0 reportsSep 2026: 3 reportsOct 2026: 0 reports2024202520268
Last 36 months. The most recent month may be incomplete.

Recalls naming this device

  1. Oct 9, 2023Class IICompleted

    Their is the potential that diagnostic ultrasound systems operating with software version 10.0 may present a delayed image instead of a real time image.

    Z-0283-2024 · Root cause: Software design · Recall details · FDA record ↗

  2. Jul 14, 2022Class IICompleted

    Retroactive: Ultrasound may experience an unexpected automatic reboot, resulting in damage to transducer.

    Z-1007-2026 · Root cause: Software Design Change · Recall details · FDA record ↗

  3. Aug 6, 2021Class IICompleted

    Due to a software defect that can intermittently cause the system to lock-up which exiting Review Mode while performing an exam.

    Z-2483-2021 · Root cause: Software design · Recall details · FDA record ↗

Most reported problems

Device problems

  • Unintended System Motion47
  • Material Integrity Problem11
  • Patient Data Problem9
  • Break8
  • Application Program Freezes or Fails to Launch7
  • Mechanical Jam7
  • Detachment of Device or Device Component5
  • Electrical /Electronic Property Problem5

Patient problems

  • No Clinical Signs, Symptoms or Conditions121
  • No Known Impact Or Consequence To Patient14
  • No Consequences Or Impact To Patient6
  • Cardiac Arrest3
  • Bruise/Contusion2
  • Insufficient Information2
  • Shock2
  • Laceration(s)1

Recent adverse event reports

The 25 most recent of 146 reports, in the reporter's own words as published by the FDA.

  • MalfunctionSep 17, 2026Material Integrity Problem

    It was reported the 3D9-3v transducer was leaking oil. The transducer was associated with the EPIQ 7W Ultrasound System. There was no patient or user harm. Philips has started an investigation and upon completion, a follow up report will be submitted.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 50805638 ↗
  • MalfunctionSep 17, 2026Material Integrity Problem

    It was reported the 3D9-3v transducer was leaking oil. The transducer was associated with the EPIQ 7W Ultrasound System. There was no patient or user harm. Philips has started an investigation and upon completion, a follow up report will be submitted.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 50805491 ↗
  • MalfunctionSep 17, 2026Material Integrity Problem

    It was reported the 3D9-3v transducer was leaking oil. The transducer was associated with the EPIQ 7W Ultrasound System. There was no patient or user harm. Philips has started an investigation and upon completion, a follow up report will be submitted.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 50805035 ↗
  • MalfunctionJun 3, 2026Unintended System Motion

    IT WAS REPORTED THAT THE SWIVEL MECHANISM OF THE EPIQ 7C ULTRASOUND SYSTEM¿S CONTROL PANEL DID NOT LOCK PROPERLY WHILE TRANSPORTING THE UNIT WITHIN THE USER FACILITY. THE FAILURE OCCURRED OUTSIDE OF CLINICAL USE AND NO PATIENT OR USER WAS HARMED AS A RESULT OF THE ISSUE. THE PHILIPS SERVICE ENGINEER CLEANED AND RESEATED THE BUSHING TO REPAIR THE SYSTEM. A THOROUGH INVESTIGATION WAS PERFORMED TO IDENTIFY THE ROOT CAUSE OF THE REPORTED ISSUE. THE ENGINEERING TEAM DETERMINED THE FAILURE WAS CAUSED BY A HARDWARE ISSUE IN THE ARTICULATING ARM LATCHING MECHANISM PREVENTING THE LOCKING SOLENOID FROM FULLY ENGAGING. THE SYSTEM HAS RETURNED TO SERVICE WITH NO SIMILAR ISSUES REPORTED.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 25376408 ↗
  • MalfunctionMay 28, 2026Unintended System Motion

    IT WAS REPORTED THE SWIVEL MECHANISM OF THE EPIQ 7G ULTRASOUND SYSTEM¿S CONTROL PANEL DID NOT LOCK PROPERLY WHILE TRANSPORTING THE UNIT WITHIN THE USER FACILITY. THE FAILURE OCCURRED OUTSIDE OF CLINICAL USE, AND NO PATIENT OR USER WAS HARMED AS A RESULT OF THE ISSUE. A PHILIPS SERVICE ENGINEER REPAIRED THE SYSTEM BY RESEATING AND SECURING THE BEARING WHICH ALLOWED THE LOCKING MECHANISM TO BE FULLY ENGAGED. A THOROUGH INVESTIGATION WAS PERFORMED TO IDENTIFY THE ROOT CAUSE OF THE REPORTED ISSUE. THE ENGINEERING TEAM DETERMINED THAT THE FAILURE WAS CAUSED BY A HARDWARE ISSUE IN THE ARTICULATING ARM LATCHING MECHANISM PREVENTING THE LOCKING SOLENOID FROM FULLY ENGAGING.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 25319613 ↗
  • MalfunctionMay 26, 2026Unintended System Motion

    IT WAS REPORTED THE SWIVEL MECHANISM OF THE EPIQ 7G ULTRASOUND SYSTEM¿S CONTROL PANEL DID NOT LOCK PROPERLY WHILE TRANSPORTING THE UNIT WITHIN THE USER FACILITY. THE FAILURE OCCURRED OUTSIDE OF CLINICAL USE, AND NO PATIENT OR USER WAS HARMED AS A RESULT OF THE ISSUE. A PHILIPS SERVICE ENGINEER REPAIRED THE SYSTEM BY RESEATING AND SECURING THE BEARING WHICH ALLOWED THE LOCKING MECHANISM TO BE FULLY ENGAGED. A THOROUGH INVESTIGATION WAS PERFORMED TO IDENTIFY THE ROOT CAUSE OF THE REPORTED ISSUE. THE ENGINEERING TEAM DETERMINED THAT THE FAILURE WAS CAUSED BY A HARDWARE ISSUE IN THE ARTICULATING ARM LATCHING MECHANISM PREVENTING THE LOCKING SOLENOID FROM FULLY ENGAGING.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 25281250 ↗
  • MalfunctionApr 10, 2026Material Split, Cut or Torn

    A CUSTOMER REPORTED THE C10-3V INTRACAVITY TRANSDUCER EXHIBITED SOME DAMAGE TO THE LENS TIP AREA EXPOSING A PORTION OF THE METAL LAYER UNDERNEATH. THIS PROBE IS ASSOCIATED WITH THE EPIQ 7G ULTRASOUND SYSTEM. THE ISSUE WAS DISCOVERED OUTSIDE OF CLINICAL USE, AND NO PATIENT OR USER WAS HARMED AS A RESULT OF THE ISSUE. THE CUSTOMER'S COMPLAINT WAS ADDRESSED BY PROVIDING INFORMATION FOR A REPLACEMENT TRANSDUCER. PHILIPS HAS STARTED AN INVESTIGATION, AND UPON COMPLETION, A FOLLOW UP REPORT WILL BE SUBMITTED.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24839952 ↗
  • InjuryApr 3, 2026Use of Device Problem

    IT WAS REPORTED THAT A PATIENT EXPERIENCED BLEEDING/LACERATION TO THE STOMACH FOLLOWING A TRANSESOPHAGEAL ECHOCARDIOGRAM PROCEDURE WITH THE S7-3T TRANSDUCER AND EPIQ 7C ULTRASOUND SYSTEM. ADDITIONAL INFORMATION IS BEING OBTAINED REGARDING PATIENT OUTCOME. THE TRANSDUCER HAS BEEN REMOVED FROM SERVICE, AND THE PHILIPS SERVICE ENGINEER HAS INITIATED THE REPLACEMENT PROCESS TO RESOLVE THE CUSTOMER¿S IMMEDIATE CONCERN. PHILIPS HAS STARTED AN INVESTIGATION, AND UPON COMPLETION, A FOLLOW-UP REPORT WILL BE SUBMITTED.

    Patient problems: Stomach Ulceration

    MAUDE report 24782360 ↗
  • MalfunctionMar 19, 2026Material Separation

    IT WAS REPORTED THE C10-3V TRANSDUCER HAD SEPARATION OF THE LENS FROM THE BODY. THE TRANSDUCER WAS ASSOCIATED WITH AN EPIQ 7G ULTRASOUND SYSTEM. THE FAILURE OCCURRED OUTSIDE OF CLINICAL USE AND NO PATIENT OR USER WAS HARMED. THE SERVICE ENGINEER EVALUATED THE TRANSDUCER, CONFIRMED THE REPORTED PROBLEM AND REPLACED THE TRANSDUCER TO ADDRESS THE CUSTOMER'S IMMEDIATE CONCERNS. PHILIPS HAS STARTED AN INVESTIGATION AND UPON COMPLETION, A FOLLOW UP REPORT WILL BE SUBMITTED.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24640215 ↗
  • MalfunctionMar 18, 2026Fracture

    IT WAS REPORTED THE C10-3V TRANSDUCER HAD A HOLE IN THE LENS WITH EXPOSED ELECTRONICS. THE TRANSDUCER WAS ASSOCIATED WITH AN EPIQ 7G ULTRASOUND SYSTEM. THE ISSUE WAS FOUND OUTSIDE OF USE; THERE WAS NO PATIENT OR USER HARM. PHILIPS HAS STARTED AN INVESTIGATION, AND UPON COMPLETION, A FOLLOW UP REPORT WILL BE SUBMITTED.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24629699 ↗
  • MalfunctionMar 17, 2026Unintended System Motion

    A CUSTOMER REPORTED THE SWIVEL MECHANISM OF THEIR EPIQ 7C ULTRASOUND SYSTEM¿S CONTROL PANEL SWIVEL MECHANISM DID NOT LOCK PROPERLY WHILE TRANSPORTING THE UNIT WITHIN THE USER FACILITY. THE FAILURE OCCURRED OUTSIDE OF CLINICAL USE AND NO PATIENT OR USER WAS HARMED AS A RESULT OF THE ISSUE. A PHILIPS SERVICE ENGINEER REPAIRED THE SYSTEM BY REPLACING THE BUSHING AND CLEANING ALL OTHER MECHANICAL PARTS WHICH ALLOWED THE LOCKING MECHANISM TO BE FULLY ENGAGED. A THOROUGH INVESTIGATION WAS PERFORMED TO IDENTIFY THE ROOT CAUSE OF THE REPORTED ISSUE. THE ENGINEERING TEAM DETERMINED THAT THE FAILURE WAS CAUSED BY A HARDWARE ISSUE IN THE ARTICULATING ARM LATCHING MECHANISM PREVENTING THE LOCKING SOLENOID FROM FULLY ENGAGING.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24617146 ↗
  • MalfunctionMar 11, 2026Unintended System Motion

    A CUSTOMER REPORTED THE SWIVEL MECHANISM OF THEIR EPIQ 7CULTRASOUND SYSTEM¿S CONTROL PANEL DID NOT LOCK PROPERLY WHILE TRANSPORTING THE UNIT WITHIN THE USER FACILITY. THE FAILURE OCCURRED OUTSIDE OF CLINICAL USE AND NO PATIENT OR USER WAS HARMED AS A RESULT OF THE ISSUE. A PHILIPS SERVICE ENGINEER REPAIRED THE SYSTEM BY REPLACING THE BUSHING WHICH ALLOWED THE LOCKING MECHANISM TO BE FULLY ENGAGED. A THOROUGH INVESTIGATION WAS PERFORMED TO IDENTIFY THE ROOT CAUSE OF THE REPORTED ISSUE. THE ENGINEERING TEAM DETERMINED THE FAILURE WAS CAUSED BY A HARDWARE ISSUE IN THE ARTICULATING ARM LATCHING MECHANISM PREVENTING THE LOCKING SOLENOID FROM FULLY ENGAGING.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24569438 ↗
  • MalfunctionMar 6, 2026Unintended System Motion

    A CUSTOMER REPORTED THE SWIVEL MECHANISM OF THEIR EPIQ 7C ULTRASOUND SYSTEM¿S CONTROL PANEL DID NOT LOCK PROPERLY WHILE TRANSPORTING THE UNIT WITHIN THE USER FACILITY. THE FAILURE OCCURRED OUTSIDE OF CLINICAL USE, AND NO PATIENT OR USER WAS HARMED AS A RESULT OF THE ISSUE. A PHILIPS FIELD SERVICE ENGINEER RESEATED AND REAFFIXED A BUSHING ON THE BACK OF THE CONTROL PANEL ASSEMBLY TO RESOLVE THE ISSUE. A THOROUGH ENGINEERING INVESTIGATION WAS PERFORMED TO IDENTIFY THE ROOT CAUSE OF THE REPORTED ISSUE. THE ENGINEERING TEAM DETERMINED THE FAILURE WAS A HARDWARE ISSUE IN THE ARTICULATING ARM LATCHING MECHANISM PREVENTING THE LOCKING SOLENOID FROM FULLY ENGAGING. THE SYSTEM HAS RETURNED TO SERVICE WITH NO SIMILAR ISSUES REPORTED.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24536241 ↗
  • MalfunctionMar 5, 2026Material Puncture/Hole

    IT WAS REPORTED THE 3D9-3V TRANSDUCER HAD A PUNCTURE IN THE TIP. THIS WAS ASSOCIATED WITH AN EPIQ 7G ULTRASOUND SYSTEM. THE ISSUE WAS FOUND OUTSIDE OF CLINICAL USE, AND NO PATIENT OR USER WAS HARMED. THE SERVICE ENGINEER EVALUATED THE TRANSDUCER TO CONFIRM THE REPORTED PROBLEM. THE TRANSDUCER WAS REPLACED TO ADDRESS THE CUSTOMER'S IMMEDIATE CONCERNS. PHILIPS HAS STARTED AN INVESTIGATION, AND UPON COMPLETION, A FOLLOW UP REPORT WILL BE SUBMITTED.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24518557 ↗
  • MalfunctionMar 4, 2026Unintended System Motion

    IT WAS REPORTED THE SWIVEL MECHANISM OF AN EPIQ 7G ULTRASOUND SYSTEM¿S CONTROL PANEL DID NOT LOCK PROPERLY WHILE TRANSPORTING THE UNIT WITHIN THE USER FACILITY. THE FAILURE OCCURRED OUTSIDE OF CLINICAL USE AND NO PATIENT OR USER WAS HARMED AS A RESULT OF THE ISSUE. A PHILIPS SERVICE ENGINEER REPLACED THE ARTICULATION ARM BEARING FLANGE TO REPAIR THE SYSTEM. A THOROUGH INVESTIGATION WAS PERFORMED TO IDENTIFY THE ROOT CAUSE OF THE REPORTED ISSUE. THE ENGINEERING TEAM DETERMINED THE FAILURE WAS CAUSED BY A HARDWARE ISSUE IN THE ARTICULATING ARM LATCHING MECHANISM PREVENTING THE LOCKING SOLENOID FROM FULLY ENGAGING.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24512895 ↗
  • MalfunctionMar 3, 2026Unintended System Motion

    IT WAS REPORTED THAT THE SWIVEL MECHANISM OF THE EPIQ 7C ULTRASOUND SYSTEM¿S CONTROL PANEL DID NOT LOCK PROPERLY WHILE TRANSPORTING THE UNIT WITHIN THE USER FACILITY. THE FAILURE OCCURRED OUTSIDE OF CLINICAL USE, AND NO PATIENT OR USER WAS HARMED AS A RESULT OF THE ISSUE. THE PHILIPS SERVICE ENGINEER CLEANED AND RESEATED THE BUSHING TO REPAIR THE SYSTEM. A THOROUGH INVESTIGATION WAS PERFORMED TO IDENTIFY THE ROOT CAUSE OF THE REPORTED ISSUE. THE ENGINEERING TEAM DETERMINED THE FAILURE WAS CAUSED BY A HARDWARE ISSUE IN THE ARTICULATING ARM LATCHING MECHANISM, PREVENTING THE LOCKING SOLENOID FROM FULLY ENGAGING. THE SYSTEM HAS RETURNED TO SERVICE WITH NO SIMILAR ISSUES REPORTED.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24503344 ↗
  • MalfunctionFeb 25, 2026Unintended System Motion

    IT WAS REPORTED THE SWIVEL MECHANISM OF THE EPIQ 7C ULTRASOUND SYSTEM'S CONTROL PANEL DID NOT LOCK PROPERLY WHILE TRANSPORTING THE UNIT WITHIN THE USER FACILITY. THE FAILURE OCCURRED OUTSIDE OF CLINICAL USE AND NO PATIENT OR USER WAS HARMED.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24443721 ↗
  • MalfunctionFeb 20, 2026Crack

    IT WAS REPORTED THE X8-2T TRANSDUCER HAD A CRACK IN THE SEAM OF THE SHEATH. THE TRANSDUCER WAS ASSOCIATED WITH AN EPIQ 7C ULTRASOUND SYSTEM. THE ISSUE WAS FOUND OUTSIDE OF USE, THERE WAS NO PATIENT OR USER HARM. THE TRANSDUCER WAS REPLACED TO ADDRESS THE CUSTOMER¿S IMMEDIATE CONCERNS. PHILIPS HAS STARTED AN INVESTIGATION, AND UPON COMPLETION, A FOLLOW UP REPORT WILL BE SUBMITTED.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24400442 ↗
  • MalfunctionFeb 16, 2026Application Program Freezes or Fails to Launch

    IT WAS REPORTED THAT THE EPIQ 7C ULTRASOUND SYSTEM, BEING USED WITH AN X8-2T TRANSDUCER, WAS NOT AVAILABLE FOR USE DURING A CABG (CORONARY ARTERY BYPASS GRAFT). THE SYSTEM DISPLAYED AN ERROR MESSAGE AND WAS REPLACED TO COMPLETE THE PROCEDURE. THERE WAS NO PATIENT OR USER HARM. A REPLACEMENT X8-2T TRANSDUCER WAS SHIPPED DIRECTLY TO THE CUSTOMER TO RESOLVE THEIR IMMEDIATE CONCERNS. PHILIPS HAS STARTED AN INVESTIGATION, AND UPON COMPLETION, A FOLLOW UP REPORT WILL BE SUBMITTED.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24345645 ↗
  • MalfunctionFeb 5, 2026Unintended System Motion

    A CUSTOMER REPORTED THE CONTROL PANEL ARM ON THEIR EPIQ 7C ULTRASOUND SYSTEM DROPPED RAPIDLY. THERE WAS NO PATIENT OR USER HARM. THE SERVICE ENGINEER REPLACED THE CONTROL PANEL ARM GAS STRUTS TO ADDRESS THE CUSTOMER¿S IMMEDIATE CONCERNS. PHILIPS HAS STARTED AN INVESTIGATION, AND UPON COMPLETION, A FOLLOW-UP REPORT WILL BE SUBMITTED.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24275009 ↗
  • MalfunctionJan 20, 2026Unintended System Motion

    A CUSTOMER REPORTED THE SWIVEL MECHANISM OF THEIR EPIQ 7 ULTRASOUND SYSTEM¿S CONTROL PANEL DID NOT LOCK PROPERLY WHILE TRANSPORTING THE UNIT WITHIN THE USER FACILITY. THE FAILURE OCCURRED OUTSIDE OF CLINICAL USE, AND NO PATIENT OR USER WAS HARMED AS A RESULT OF THE ISSUE. THE FIELD SERVICE ENGINEER REPLACED THE SOLENOID TO RESOLVE THE IMMEDIATE ISSUE. AN INVESTIGATION IS UNDERWAY TO DETERMINE THE ROOT CAUSE OF THE ISSUE. RESULTS OF THE INVESTIGATION WILL BE INCLUDED IN A FOLLOW UP REPORT UPON ITS COMPLETION.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24116802 ↗
  • MalfunctionJan 15, 2026Fracture

    IT WAS REPORTED THE C10-3V TRANSDUCER HAD A HOLE IN THE LENS WITH EXPOSED ELECTRONICS. THE TRANSDUCER WAS ASSOCIATED WITH AN EPIQ 7G ULTRASOUND SYSTEM. THERE WAS NO PATIENT OR USER HARM ASSOCIATED WITH THIS EVENT. THE SERVICE ENGINEER PROVIDED THE CUSTOMER WITH INFORMATION FOR A REPLACEMENT TO ADDRESS THEIR IMMEDIATE CONCERNS. PHILIPS HAS STARTED AN INVESTIGATION, AND UPON COMPLETION, A FOLLOW UP REPORT WILL BE SUBMITTED.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24081077 ↗
  • MalfunctionJan 15, 2026Unintended System Motion

    A CUSTOMER REPORTED THAT THE SWIVEL MECHANISM OF THE EPIQ 7C ULTRASOUND SYSTEM¿S CONTROL PANEL WILL NOT LOCK INTO POSITION WHILE TRANSPORTING THE UNIT WITHIN THE USER FACILITY. NO PATIENT OR USER WAS HARMED BECAUSE OF THE ISSUE. A PHILIPS SERVICE ENGINEER FOUND THAT THE SOLENOID MOUNTING PLATE SCREWS WERE LOOSENED. THE PHILIPS SERVICE ENGINEER TIGHTENED THE SCREWS ON THE SOLENOID MOUNTING PLATE TO RESOLVE THE CUSTOMER¿S IMMEDIATE ISSUE. NO FURTHER ISSUES WERE REPORTED. PHILIPS HAS STARTED AN INVESTIGATION, AND UPON COMPLETION, A FOLLOW-UP REPORT WILL BE SUBMITTED.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 24078168 ↗
  • MalfunctionDec 31, 2025Material Split, Cut or Torn; Material Split, Cut or Torn

    IT WAS REPORTED THAT THE TRANSESOPHAGEAL X7-2T TRANSDUCER¿S SILICONE SEAL ON THE FLEXIBLE SHAFT WAS PARTIALLY MISSING. THE TRANSDUCER WAS ASSOCIATED WITH THE EPIQ 7 ULTRASOUND SYSTEM AT THE CUSTOMER¿S SITE. THE ISSUE WAS DISCOVERED OUTSIDE OF CLINICAL USE AND THERE WAS NO PATIENT OR USER HARM ASSOCIATED WITH THIS EVENT. THE PHILIPS SERVICE ENGINEER HAS INITIATED THE TRANSDUCER REPLACEMENT PROCESS TO ADDRESS THE CUSTOMER¿S IMMEDIATE CONCERN. PHILIPS HAS STARTED AN INVESTIGATION, AND UPON COMPLETION, A FOLLOW UP REPORT WILL BE SUBMITTED.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 23937981 ↗
  • MalfunctionDec 8, 2025Material Integrity Problem; Material Integrity Problem

    A CUSTOMER REPORTED THEIR C10-3V TRANSDUCER¿S LENS HAD A HOLE, RESULTING IN EXPOSED METAL. THE TRANSDUCER WAS ASSOCIATED WITH THE EPIQ 7 ULTRASOUND SYSTEM AT THE CUSTOMER¿S SITE. THE FAILURE OCCURRED OUTSIDE OF CLINICAL USE, AND NO PATIENT OR USER WAS HARMED AS A RESULT OF THE ISSUE. A PHILIPS SERVICE ENGINEER REPLACED THE TRANSDUCER TO RESOLVE THE CUSTOMER¿S IMMEDIATE CONCERNS. PHILIPS HAS STARTED AN INVESTIGATION, AND UPON COMPLETION, A FOLLOW UP REPORT WILL BE SUBMITTED.

    Patient problems: No Clinical Signs, Symptoms or Conditions

    MAUDE report 23751372 ↗

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