OneTouch Ping 10050000Recalls & reported problems

Summary

The FDA's MAUDE database contains 12 adverse event reports that list this exact device (DI 10840406101126), received between Nov 22, 2016 and Aug 16, 2020 — classified as 6 injuries, 6 malfunctions.

The most frequently reported specific device problem is “Device Issue” (7 reports).

Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. How this data works · Data updated Oct 13, 2026.

Most reported problems

Recent adverse event reports

The 12 most recent of 12 reports, in the reporter's own words as published by the FDA.

• MalfunctionAug 16, 2020Device Displays Incorrect Message; Fail-Safe Problem; Device Displays Incorrect Message; Fail-Safe Problem

  ON (B)(6) 2020, THE REPORTER CONTACTED ANIMAS, ALLEGING A CALL SERVICE ALARM [069] HAD BEEN EMITTED BY THE PUMP MORE OFTEN THAN EXPECTED BY THE USER. THERE WAS NO INDICATION THAT THE PRODUCT CAUSED OR CONTRIBUTED TO AN ADVERSE EVENT. THIS COMPLAINT IS BEING REPORTED BECAUSE THE ISSUE MAY RESULT IN A LONG TERM CESSATION OF INSULIN DELIVERY IF THE USER IS UNABLE TO RESOLVE THE ALARM.

  Patient problems: No Consequences Or Impact To Patient

  MAUDE report 10411967 ↗
• MalfunctionOct 17, 2019No Display/Image; Moisture Damage; No Display/Image; Moisture Damage

  ON (B)(6) 2019, THE REPORTER CONTACTED ANIMAS, ALLEGING A DISPLAY (BLANK SCREEN W/MOISTURE) ISSUE. THERE WAS NO INDICATION THAT THE DEVICE CAUSED OR CONTRIBUTED TO AN ADVERSE EVENT. THIS COMPLAINT IS BEING REPORTED BECAUSE THE ISSUE MAY IMPACT THE USER¿S ABILITY TO READ SOME OR ALL OF THE INFORMATION ON THE SCREEN WHICH MAY RESULT IN OVER OR UNDER DELIVERY.

  Patient problems: No Consequences Or Impact To Patient

  MAUDE report 9201926 ↗
• InjuryNov 15, 2017Use of Device Problem; Use of Device Problem

  ON (B)(6) 2017, THE REPORTER CONTACTED ANIMAS ALLEGING THE PATIENT'S BLOOD GLUCOSE ON AN UNKNOWN DATE WAS 40 MG/DL WITH DIFFICULTY SPEAKING, UNSTEADINESS WHEN STANDING AND WALKING, SEVERE DIZZINESS, BLURRED VISION, CONFUSION, SEVERE HEADACHE. THE REPORTER NOTED THE PATIENT DID NOT RECEIVE ANY TREATMENT ABOVE AND BEYOND THE USUAL ROUTINE OF DIABETES CARE AND MANAGEMENT, THEY REMAINED ON PUMP THERAPY, AND THE PUMP¿S DELIVERY SETTINGS WERE NOT RECENTLY CHANGED BY A HEALTHCARE PROVIDER. DURING TROUBLESHOOTING, IT WAS REPORTED THAT THE PATIENT INCORRECTLY SET THE PUMP'S TIME. THERE WAS NO INDICATION OR ALLEGATION OF A DEVICE MALFUNCTION. THIS COMPLAINT IS BEING REPORTED BECAUSE THE REPORTED HEALTH EVENT IS WAS ATTRIBUTED TO A DEVICE USE-ERROR.

  Patient problems: Confusion/ Disorientation; Dysphasia; Hypoglycemia

  MAUDE report 7036146 ↗
• InjuryAug 9, 2017Premature Discharge of Battery; Premature Discharge of Battery

  ON (B)(6) 2017, THE REPORTER CONTACTED ANIMAS ALLEGING THE PATIENT¿S BLOOD GLUCOSE THAT DAY WAS 519 MG/DL WITH NAUSEA. THE REPORTER NOTED THE PATIENT DID NOT RECEIVE ANY TREATMENT ABOVE AND BEYOND THE USUAL ROUTINE OF DIABETES CARE AND MANAGEMENT, THEY DISCONTINUED PUMP THERAPY, AND THE PUMP¿S DELIVERY SETTINGS WERE NOT RECENTLY CHANGED BY A HEALTHCARE PROVIDER. IT WAS REPORTED THAT THE PATIENT HAD DISCONTINUED PUMP THERAPY DUE TO A BATTERY LIFE ISSUE AND DID NOT TREAT THEIR DIABETES WITH A BACKUP PLAN. THIS COMPLAINT IS BEING REPORTED BECAUSE THE HEALTH EVENT WAS ATTRIBUTED TO AN ALLEGED DEVICE MALFUNCTION.

  Patient problems: Hyperglycemia; Nausea

  MAUDE report 6776657 ↗
• MalfunctionAug 2, 2017Device Issue; Device Issue

  ON (B)(6) 2017, THE REPORTER CONTACTED ANIMAS, ALLEGING A OTHER (UNUSUAL ISSUE) ISSUE. THE REPORTER ALLEGED THAT THE PUMP STOPPED WORKING. THE REPORTER WAS NOT ABLE TO PROVIDE FURTHER INFORMATION DURING THE INITIAL COMPLAINT. CUSTOMER TECHNICAL SUPPORT MADE ATTEMPTS TO CONTACT THE REPORTER FOR ADDITIONAL INFORMATION AND TROUBLESHOOTING, WITHOUT SUCCESS. THERE WAS NO INDICATION THAT THE PRODUCT CAUSED OR CONTRIBUTED TO AN ADVERSE EVENT. THIS COMPLAINT IS BEING REPORTED BECAUSE THE ALLEGED ISSUE MAY IMPACT INSULIN DELIVERY.

  Patient problems: No Consequences Or Impact To Patient

  MAUDE report 6759354 ↗
• InjuryJun 2, 2017Use of Device Problem; Use of Device Problem

  ON (B)(6) 2017, THE REPORTER CONTACTED ANIMAS AND ALLEGED THAT ON (B)(6) 2017, THE PATIENT EXPERIENCED A BLOOD GLUCOSE OF 586 MG/DL WITH POLYURIA, LARGE KETONES AND VOMITING ASSOCIATED WITH AN INACCURATE DELIVERY ISSUE. REPORTEDLY, THE PATIENT REMAINED HOSPITALIZED WITH DIABETIC KETOACIDOSIS AND WAS TREATED WITH INSULIN VIA INJECTION AND IV FLUIDS. DURING TROUBLESHOOTING WITH CUSTOMER TECHNICAL SUPPORT (CTS), IT WAS REVEALED THAT THE BASAL AND BOLUS TOTALS MATCHED THE PATIENT¿S PROGRAMMED SETTINGS AND THAT ALL WERE RECORDED AS PROGRAMMED. THE PATIENT WAS ABLE TO DELIVER ONE UNIT VIA AIR BOLUS WHILE ON THE PHONE WITH CTS WHICH WAS RECORDED CORRECTLY IN THE PUMP¿S HISTORY. CTS DETERMINED THAT AN ISSUE WITH THE QUALITY OF INSULIN CONTRIBUTED TO THE BG EXCURSION; HOWEVER, IT WAS ALSO REVEALED THAT THE PATIENT ONLY CHANGED THEIR CARTRIDGE EVERY 4-5 DAYS AGAINST INSTRUCTIONS FOR USE. THIS COMPLAINT IS BEING REPORTED BECAUSE THE PATIENT ALLEGEDLY EXPERIENCED HYPERGLYCEMIA WHILE ON THE INSULIN PUMP.

  Patient problems: Hyperglycemia; Urinary Frequency / Polyuria; Vomiting

  MAUDE report 6608415 ↗
• MalfunctionApr 22, 2017Device Issue; Device Issue

  ON (B)(6) 2017, THE REPORTER CONTACTED ANIMAS ALLEGING THAT THE PUMP WAS NO LONGER FUNCTIONING. THERE WAS NO ALLEGATION OF AN ADVERSE EVENT WITH THIS COMPLAINT. CUSTOMER SUPPORT HAS MADE SEVERAL ATTEMPTS TO CONTACT THE REPORTER IN FOLLOW UP, HOWEVER, THE REPORTER DID NOT RESPOND. NO FURTHER INFORMATION WAS AVAILABLE; IF FURTHER INFORMATION IS PROVIDED A FOLLOW UP REPORT SHALL BE MAD. THIS COMPLAINT IS BEING REPORTED BASED ON THE ALLEGATION OF A NON-SPECIFIC PUMP MALFUNCTION.

  Patient problems: No Consequences Or Impact To Patient

  MAUDE report 6514871 ↗
• InjuryApr 4, 2017Device Issue; Device Issue

  ON (B)(6) 2017, THE REPORTER CONTACTED ANIMAS AND ALLEGED THAT THE PATIENT HAD INITIATED THEIR EMERGENCY PROTOCOL AND WAS HOSPITALIZED, UNWILLING TO PROVIDE ADDITIONAL INFORMATION. THIS COMPLAINT IS BEING REPORTED AS THE PUMP COULD NOT BE EXCLUDED AS A CAUSE/CONTRIBUTOR TO THE EMERGENCY HOSPITALIZATION.

  Patient problems: No Code Available

  MAUDE report 6456484 ↗
• MalfunctionMar 22, 2017Device Issue; Device Issue

  ON (B)(6) 2017, THE REPORTER CONTACTED ANIMAS, ALLEGING A OTHER (UNUSUAL ISSUE) ISSUE. IT WAS ALLEGED THAT THE ORGANIC LIGHT EMITTING DIODE CURRENT FOR THE DISPLAY WAS TOO LOW. THERE WAS NO INDICATION THAT THE PRODUCT CAUSED OR CONTRIBUTED TO AN ADVERSE EVENT. THIS COMPLAINT IS BEING REPORTED BECAUSE THE ALLEGED ISSUE MAY IMPACT INSULIN DELIVERY.

  Patient problems: No Consequences Or Impact To Patient

  MAUDE report 6426803 ↗
• InjuryJan 11, 2017Device Issue; Device Issue

  ON (B)(6) 2016, THE REPORTER CONTACTED ANIMAS AND ALLEGED THE PATIENT WAS HOSPITALIZED. NO OTHER INFORMATION WAS PROVIDED. THE REPORTER WAS UNWILLING/UNABLE TO TROUBLESHOOT THE PUMP. ANIMAS MADE MULTIPLE ATTEMPTS TO CONTACT THE REPORTER. .THIS COMPLAINT IS BEING REPORTED AS THE PUMP COULD NOT BE ELIMINATED AS A CAUSE CONTRIBUTOR TO THE HOSPITALIZATION.

  Patient problems: No Code Available

  MAUDE report 6240567 ↗
• InjuryNov 29, 2016Device Issue; Device Issue

  ON (B)(6) 2016, THE REPORTER CONTACTED ANIMAS ALLEGING THAT WHEN THE BATTERY TYPE OF ALKALINE WAS CONFIRMED ON THE VERIFY SCREEN, IT REVERTED BACK TO LITHIUM AND THERE WERE FLASHES OF DIFFERENT COLORED LINES ACROSS THE SCREEN. THERE WAS NO ALLEGATION OF AN ADVERSE EVENT WITH THIS COMPLAINT. THIS COMPLAINT IS BEING REPORTED BASED ON THE ALLEGATION OF A NON-SPECIFIC PUMP MALFUNCTION.

  Patient problems: No Consequences Or Impact To Patient

  MAUDE report 6131581 ↗
• MalfunctionNov 22, 2016Device Issue; Device Issue

  ON (B)(6) 2016, THE REPORTER CONTACTED ANIMAS, ALLEGING AN UNUSUAL ISSUE. IT WAS REPORTED THAT ¿THE PUMP IS ON ITS WAY OUT¿. ATTEMPTS TO REACH THE REPORTER FOR FURTHER DETAILS AND CLARIFICATION WERE UNSUCCESSFUL. THERE WAS NO INDICATION THAT THE PRODUCT CAUSED OR CONTRIBUTED TO AN ADVERSE EVENT. THIS COMPLAINT IS BEING REPORTED BECAUSE THERE IS AN ALLEGATION OF THE DEVICE NOT WORKING PER SPECIFICATIONS.

  Patient problems: No Consequences Or Impact To Patient

  MAUDE report 6123526 ↗