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Artis zeego recallZ-0973-2022 · Siemens Medical Solutions USA, Inc · initiated Feb 23, 2022

Open, Classified

Is my device affected?

  1. Compare the model, catalog and lot or serial numbers on your device or its packaging with the code information below. A recall usually covers only specific models or lots.
  2. If yours is listed, follow the instructions from Siemens Medical Solutions USA, Inc or your healthcare provider. The company's action is summarized under what the company is doing.
  3. Do not stop using a prescribed or implanted device on your own — talk to your healthcare provider first.

Where to find your model and lot numbers · What recall classes and statuses mean

Why it was recalled

If the coolant level in the cooling circuit drops below a certain level, this may result in a situation in which the X-ray tube is no longer sufficiently cooled and the system will display the message "TUBE HOT, have a break". Several minutes later the system will block X-ray to prevent further damage and display the message "NO XRAY: TUBE TOO HOT".

FDA root cause category: Device Design

What the company is doing

An URGENT: MEDICAL DEVICE CORRECTION notification letter dated 2/23/22 was sent to customers. Which steps have to be taken by the user to avoid the possible risks associated with this problem? As also described in the Operator Manual, we recommend that the system operator checks the water level of the cooling circuit at least every three months and refills water, if necessary: 1. Open the filling gland of the cooling unit. The water surface must be clearly visible above the cooling ribs. 2. Replenish with water (drinking water quality) if cooling liquid is lacking. Please inform the service technician in case of lacking cooling liquid. How will the corrective action be implemented and what is the efficiency of the corrective actions? The tube cooling unit will be equipped with a water level sensor and the software will be updated accordingly. In case the coolant level drops below a certain threshold the following message will be displayed: Tube cooling water level low: Refill as per Operator Manual . Siemens will correct the error with a hardware and software update via Update Instruction AX002/20/S and AX004/20/S. Our service organization will contact you shortly to arrange a date to perform this corrective action. Please feel free to contact our service organization for an earlier appointment at 1-800-888-7436. We do not consider it necessary to re-examine any patients in relation to the issues described above. Following the correction, the cause is eliminated, and any recurrence of this potential fault is prevented. Acknowledge Receipt of this Safety Advisory Notice Please review, understand, and confirm acknowledgement of the information and instructions outlined in this Urgent Safety Advisory Notice. By signing this document, you are acknowledging that you have read and understand the content therein. If you have received this notification by email via Adobe EchoSign, kindly sign with your digital signature to acknowledge that you have read and understand t

Recall details

Recall number
Z-0973-2022
Status
Open, Classified
Initiated by the company
Feb 23, 2022
Posted by the FDA
Apr 21, 2022
Recalling firm
Siemens Medical Solutions USA, Inc
Quantity
183 systems
Product code
OWB
FDA submissions
K181407
Distribution
US Nationwide.

Product description

Artis zeego, Model Number 10280959

Code information (models, lots, serial numbers)

Show the full code information (1k characters)

UDI: 4056869010083; Serial Numbers: 160851 160879 161046 160395 160484 161041 160351 161218 160999 161032 161204 161226 160838 160449 160852 160463 160411 160106 160134 160136 160953 160347 160913 161206 160961 160312 160877 161008 160488 160997 160864 160448 160937 160965 160427 160455 160884 160486 161236 160435 160451 160823 160951 160384 160431 160100 160916 160814 160872 160391 160470 160321 160376 160915 160447 161021 160481 160401 160119 160403 160404 160871 160989 161051 160874 161223 161007 160862 160438 160860 160378 160419 160889 160450 160854 160429 160149 160878 160137 160152 160153 160154 160138 160446 160368 160957 160992 160394 160856 160432 160147 160433 160483 160402 161005 161209 160813 160998 160356 160425 160148 160337 160460 160485 160443 160370 160912 160381 160412 161215 160919 161217 160407 160876 160861 160325 160885 160910 161000 160494 160390 161050 160507 160144 160833 160001 160363 160825 160341 160139 160942 160816 160430 160873 161233 161234 160840 160006 160462 160505 160956 160445 160322 160323 160382 160421 160474 160428 160116 161016 161017 160131 160318 160369 160498 160413 160414 160128 160373 161004 160978 160551 160327 160865 160830 161224 161235 160338 160141 Additional Serial Numbers as of 10/4/23: 160501 160519 160406 160900 160850 160959 160461 160903 126206 160905 160930 160967 160925 160469

Devices named in this recall

1 device in the FDA device registry whose identifier appears in the recall's code information.

Product lines

Other devices under the same FDA submission

11 devices cleared under K181407 are not named by identifier in this recall. One submission often covers many models, so they may or may not be affected.

Other products in the same recall event

The FDA groups related products into one recall event (event 89860).

Sources and updates

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