Dexcom G7 Receiver STK-AT-013Recalls & reported problems
Dexcom, Inc. · G7 Receiver US (Medicare/Medicaid) · Class 2
1 open recall names this device. See the recall details and contact the manufacturer or your healthcare provider.
Quick summary
This Dexcom G7 receiver appears in 9,136 adverse event reports, including 29 injuries and no deaths. The reports mostly describe unexpected resets and shutdowns, missing audible alarms, and failures to obtain readings. One open recall, from May 2025, concerns a speaker that can lose contact with the circuit board, so low or high glucose alerts may not sound. Reports in the last 12 months number 2,392, down from 5,091 the year before.
AI-generated from the FDA records on this page and checked automatically against the numbers below. Read the details before relying on it.
- Adverse event reports
- 9,330
- Deaths reported
- 0
- Injuries reported
- 29
- Recalls naming it
- 1
Summary
The FDA's MAUDE database contains 9,330 adverse event reports that list this exact device (DI 00386270002525), received between Mar 24, 2023 and Sep 30, 2026 — classified as 29 injuries, 9,301 malfunctions.
The most frequently reported specific device problem is “Inappropriate or Unexpected Reset” (2,819 reports).
1 FDA recall record name this device's identifier, 1 still open.
3 other recalls cover devices cleared under the same FDA submission (K213919); they may or may not involve this specific model.
Reports come from manufacturers, hospitals and patients and are not verified by the FDA. A report does not prove the device caused the event, and counts can't be used to compare devices or estimate failure rates. How this data works · Data updated Oct 13, 2026.
Reports received per month
Recalls naming this device
- May 12, 2025Open, Classified
Defective foam or an assembly error may cause the receiver speaker to lose contact with the printed circuit board, leading to missed audible alerts for low or high blood glucose values. A missed audible alert for low or high blood glucose values could lead to untreated hypo or hyperglycemia which can cause seizures, vomiting, loss of consciousness, or death.
Z-1944-2025 · Root cause: Nonconforming Material/Component · FDA record ↗
Most reported problems
Device problems
- Inappropriate or Unexpected Reset2,819
- Unexpected Shutdown1,982
- Defective Alarm1,615
- No Audible Alarm1,601
- Display or Visual Feedback Problem392
- Unable to Obtain Readings312
- Low Audible Alarm269
- Wireless Communication Problem253
Patient problems
- No Clinical Signs, Symptoms or Conditions9,299
- Hypoglycemia16
- Loss of consciousness11
- Shaking/Tremors6
- Dizziness5
- Confusion/ Disorientation4
- Hyperglycemia4
- Hypoglycemic Shock4
Recent adverse event reports
The 25 most recent of 9,330 reports, in the reporter's own words as published by the FDA.
MalfunctionSep 30, 2026Unable to Obtain Readings
It was reported that error icon display occurred. No product or data was provided for evaluation. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50951176 ↗MalfunctionSep 30, 2026Wireless Communication Problem
It was reported that Signal Loss occurred. No product or data was provided for investigation. The allegation and the probable cause cannot be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50950691 ↗MalfunctionSep 30, 2026No Audible Alarm
It was reported that an alert/notification settings issue occurred. No product or data was provided for evaluation. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50950246 ↗MalfunctionSep 30, 2026Unexpected Shutdown
It was reported that an unexpected receiver shutdown occurred. No product or data was provided for evaluation. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50949800 ↗MalfunctionSep 30, 2026Inappropriate or Unexpected Reset
It was reported that a receiver reinitialization occurred. Data was received but not investigated as data will not confirm the issue. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50947717 ↗MalfunctionSep 30, 2026Unexpected Shutdown
It was reported that an unexpected receiver shutdown occurred. No product or data was provided for evaluation. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50945063 ↗MalfunctionSep 30, 2026Unexpected Shutdown
It was reported that an unexpected receiver shutdown occurred frequently between (b)(6) 2026. No product or data was provided for evaluation. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50945060 ↗MalfunctionSep 30, 2026Unexpected Shutdown
It was reported that an unexpected receiver shutdown occurred. No product or data was provided for evaluation. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50944272 ↗MalfunctionSep 30, 2026Display or Visual Feedback Problem
It was reported that a display issue occurred. Data was received but not investigated as data will not confirm the issue. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50943601 ↗MalfunctionSep 29, 2026Display or Visual Feedback Problem
It was reported that a display issue occurred. Data was received but not investigated as data will not confirm the issue. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50937875 ↗MalfunctionSep 29, 2026Unexpected Shutdown
It was reported that an unexpected receiver shutdown occurred. No product or data was provided for evaluation. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50937862 ↗MalfunctionSep 29, 2026Low Audible Alarm
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50937844 ↗MalfunctionSep 29, 2026Unexpected Shutdown
It was reported that an unexpected receiver shutdown occurred. No product or data was provided for evaluation. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50937586 ↗MalfunctionSep 29, 2026Unexpected Shutdown
It was reported that an unexpected receiver shutdown occurred. No product or data was provided for evaluation. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50937558 ↗MalfunctionSep 29, 2026Inappropriate or Unexpected Reset
It was reported that a receiver reinitialization occurred. Data was received but not investigated as data will not confirm the issue. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50937555 ↗MalfunctionSep 29, 2026Unexpected Shutdown
It was reported that an unexpected receiver shutdown occurred. No product or data was provided for evaluation. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50937550 ↗MalfunctionSep 29, 2026Unexpected Shutdown
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50937253 ↗MalfunctionSep 29, 2026Inappropriate or Unexpected Reset
It was reported that a receiver reinitialization occurred. Data was received but not investigated as data will not confirm the issue. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50937220 ↗MalfunctionSep 29, 2026Unexpected Shutdown
It was reported that an unexpected receiver shutdown occurred. No product or data was provided for evaluation. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50936597 ↗MalfunctionSep 29, 2026Unexpected Shutdown
It was reported that an unexpected receiver shutdown occurred. No product or data was provided for evaluation. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50936592 ↗MalfunctionSep 29, 2026Unexpected Shutdown
It was reported that an unexpected receiver shutdown occurred. No product or data was provided for evaluation. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50936585 ↗MalfunctionSep 29, 2026Unexpected Shutdown
It was reported that an unexpected receiver shutdown occurred. No product or data was provided for evaluation. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50936250 ↗MalfunctionSep 29, 2026Unexpected Shutdown
It was reported that an unexpected receiver shutdown occurred. No product or data was provided for evaluation. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50936242 ↗MalfunctionSep 29, 2026Inappropriate or Unexpected Reset
It was reported that a receiver reinitialization occurred. Data was received but not investigated as data will not confirm the issue. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50935862 ↗MalfunctionSep 29, 2026Inappropriate or Unexpected Reset
It was reported that a receiver reinitialization occurred. Data was received but not investigated as data will not confirm the issue. The allegation and a probable cause could not be determined. No injury or medical intervention was reported.
Patient problems: No Clinical Signs, Symptoms or Conditions
MAUDE report 50933950 ↗
Recalls under the same FDA submission
These recalls involve devices cleared under K213919. One submission often covers many models, so check the product and lot details in each record.
- Z-2446-2025 · Jul 24, 2025 · Open, ClassifiedBrand Name: Dexcom G7 Continuous Glucose Monitoring System Product Name: Dexcom G7 CGM Android App Model/Catalog Number: SW12299 Software Version: version 2.8.0 and earlier Product
- Z-2448-2025 · Jul 24, 2025 · Open, ClassifiedBrand Name: Dexcom G7 Continuous Glucose Monitoring System Product Name: Dexcom G7 CGM watchOS App Model/Catalog Number: SW13355 Software Version: versions 2.8.0 and earlier Produc
- Z-2447-2025 · Jul 24, 2025 · Open, ClassifiedBrand Name: Dexcom G7 Continuous Glucose Monitoring System Product Name: Dexcom G7 CGM iOS App Model/Catalog Number: SW12300 Software Version: version 2.8.0 and earlier Product Des
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- Dexcom G7 iOS App SW12300Dexcom, Inc. · Integrated Continuous Glucose Monitoring System, Factory Calibrated3 recalls1 death55,219 reports
- Dexcom G7 GSS (161) STP-AT-012Dexcom, Inc. · Integrated Continuous Glucose Monitoring System, Factory Calibrated1 recall5 deaths48,180 reports
- G6 Medicare Transmitter STT-OM-001Dexcom, Inc. · Integrated Continuous Glucose Monitoring System, Factory Calibrated38,339 reports
Sources: FDA GUDID, MAUDE and Medical Device Recalls via openFDA. openFDA data is not validated for clinical or regulatory use.